Shane helped me with my purchase of a new washer and dryer. I am thrilled with everything about the experience from his helpfulness and knowledge to the speedy delivery and excellent service. I will b... See more
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Thanks to Joanne M for finding us exactly what we needed, when our refrigerator broke down and we needed something quickly. She worked out a good price and arranged for quick delivery. The delivery... See more
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We were very impressed with the service we received from CAS. Sree helped us with the original purchase. He was very helpful and asked all the right questions. The process of arranging delivery and... See more
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I was surprised that the dishwasher was not unboxed and the stuff taken away, especially as we purchased a refrigerator and stove from you recently. The delivery guy showed me where it said they take... See more
Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Kitchener
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
4336 King St. E, Unit G12 & G13, N2P3W6, Kitchener, ON, Canada
- 5192796844
4.7
Excellent
2K reviews
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Great consumer experience
Our salesman, Harmeet, was very knowledgeable and helpful and did not make us feel pressured in any way. The price of our dishwasher was better than elsewhere, including the price of the warranty. It was in stock, so we did not need to wait for weeks to receive it. The communication for delivery was good and they were on time and efficient. We are very satisfied with our overall experience. We purchased our washer and dryer here last year and had the same kind of experience. We highly recommend CAS to our family & friends
March 15, 2026
Reply from Canadian Appliance Source - Kitchener
Hi Tammy,
Thank you so much for your detailed feedback and for choosing CAS—we truly appreciate your continued business! We’re thrilled to hear that Harmeet provided knowledgeable, helpful, and pressure-free service, and that you found our dishwasher pricing, including the warranty, to be the best option.
It’s wonderful to know that delivery was timely and efficient, and that your overall experience was consistent with your previous purchase of a washer and dryer. Your recommendation to family and friends means a great deal to us!
We look forward to serving you again in the future and continuing to provide the excellent service you’ve come to expect from CAS.
CAS
Good customer service by Harmeet singh
March 16, 2026
Reply from Canadian Appliance Source - Kitchener
Hi Gary,
We appreciate you taking the time to share your positive experience with us. We are so glad to hear about the good service you received.
CAS
Great Service
Quick, easy, great salesperson
Have bought 3 things so far and each transaction has been great.
Delivery is professional and quick!
Have recommended!
March 7, 2026
Reply from Canadian Appliance Source - Kitchener
Hi Susan,
Thank you so much for your wonderful feedback! We’re thrilled to hear that each of your purchases has been quick, easy, and enjoyable, and that our salesperson made the process smooth. It’s also great to know our delivery team has been professional and prompt.
We truly appreciate your continued business with CAS and look forward to assisting you again in the future. Thank you for recommending us to others—we’d be happy to help your family and friends as well!
CAS
JOANNE MAILLOUX WAS VERY HELPFUL
JOANNE MAILLOUX WAS VERY HELPFUL. VERY PATIENT AND GAVE US GREAT ADVICE.
March 14, 2026
Reply from Canadian Appliance Source - Kitchener
Hi Errol,
Thank you for your kind feedback! We’re delighted to hear that Joanne Mailloux was patient, helpful, and provided great advice to guide you through your purchase.
We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to share your experience with family and friends—we’d be happy to help them as well!
CAS
We had an exceptionally positive…The Canadian Appliance Source is a Hidden Gem
We had an exceptionally positive experience dealing with Canadian Appliance Source. We found the appliances we wanted on Thursday, visited the store to finalize the deal on Friday, and had the washer and dryer delivered and installed on Saturday.
The salesperson was great and the delivery people professional and polite.
March 13, 2026
Reply from Canadian Appliance Source - Kitchener
Hello Emmy,
We’re delighted everything came together so smoothly and that you were able to get your new washer and dryer installed in just a few days. It’s wonderful to hear our team made the experience enjoyable. We look forward to seeing you again soon!
Kind regards,
CAS
Great service and price
The washer and dryer were a really good deal, the delivery happened within a couple of days from the purchase date, and the delivery and install were quick and easy.
March 3, 2026
Reply from Canadian Appliance Source - Kitchener
Hello Jackson,
We’re so glad everything went smoothly from purchase to installation and that you’re happy with your new washer and dryer. We look forward to helping you with any future needs!
Best wishes,
CAS
Joanne Mailloux at CAS has provided…
Joanne Mailloux at CAS has provided exceptional customer service and advice in selecting a washing machine. We were impressed with Joanne when we purchased a refrigerator a few years ago which is why we continue to contact her.
March 12, 2026
Reply from Canadian Appliance Source - Kitchener
Hello Jeff,
We’re thrilled that Joanne was able to provide such thoughtful guidance once again and that her support continues to make your appliance choices simple and stress-free. It’s always rewarding for us to see returning customers who trust our team over the years.
We look forward to helping you with any future needs, whether it’s another appliance or advice to make your home even more comfortable.
Best regards,
CAS
Reply from Canadian Appliance Source - Kitchener
Hello Christina,
We’re happy to hear our team made the process quick and pleasant for you. Looking forward to seeing you again soon!
All the best,
CAS
The appliances are beautiful and quite…
The appliances are beautiful and quite affordable. The delivery was very professional and very efficient. I recommend this company highly.
March 12, 2026
Reply from Canadian Appliance Source - Kitchener
Hello,
We’re so glad to hear that your appliances are working out perfectly and that the delivery process was seamless. It’s always our goal to provide high-quality products at great value while making the experience smooth and enjoyable. We look forward to helping you with any future needs and hope to see you at the store again soon!
Take care,
CAS
Trashy delivery person said he doesn't give a shit. Confusing delivery process leaving out information.
I was scared in my own home today from one of the delivery drivers acting like a gangster in a movie about to attack me. Even though I was sure to be kind and ensure them I heard what they were saying to try to defuse their anger (which I am not sure where it was coming from). I'm sure if I were a man he would have let me speak more than 3 words. He didn't seem to know what was going on and he told me he doesn't care give a shit. I found out later on after calling customer service that another team would come in another date to disconnect, haul away and install. This is something customers should know before the delivery. I also hope someone at the company cares enough to ask drivers to have some class/ be presentable and not scare people in their own homes.
March 16, 2026
Unprompted review
Reply from Canadian Appliance Source - Kitchener
Dear Tori Nola,
Thank you for sharing the concerns regarding your recent delivery experience.
We sincerely apologize for your experience; this does not reflect the standard of service we aim to provide our customers.
We would like to investigate this matter further.
Please contact our After-Sales Team at AfterSales@caslp.ca with your order number so that we can address your concerns directly.
Unfortunately, we were unable to locate an order using the information provided.
Sincerely,
CAS
A pleasure to shop here
March 2, 2026
Reply from Canadian Appliance Source - Kitchener
Hello Rosemarry,
We’re so glad your visit was enjoyable! Can’t wait to welcome you back to the store soon.
Cheers,
CAS
Timely and efficient
My washing machine came when they said it would. It was on time, they installed it quickly and tested it to make sure it was working. The delivery men were friendly and efficient. My only complaint is that they left the packaging behind when I thought they said they would take it. My kids did enjoy playing in the box though.
March 3, 2026
Reply from Canadian Appliance Source - Kitchener
Hello Nicole,
We’re happy to hear your washing machine arrived right on schedule and that the team made sure everything was set up perfectly. After reviewing your order, it looks like packaging disposal wasn’t included, which is why it was left behind. However, we appreciate the feedback and will keep it in mind for next time. It sounds like the kids had a little fun with the box too!
Kind regards,
CAS
Helpful staff and quite competitive…
Helpful staff and quite competitive prices.
So far, I bought a washer and a fridge. On both occasions everything was as promised.
March 2, 2026
Reply from Canadian Appliance Source - Kitchener
Hello Zana,
We’re delighted to hear that our team could assist you and that everything went smoothly with both your washer and fridge purchases. It’s great to know our service and pricing met your expectations.
We look forward to welcoming you back for any future needs and helping make your next experience just as seamless.
Kind regards,
CAS
Reply from Canadian Appliance Source - Kitchener
Hello Linday and Paul,
It’s wonderful to know our team could assist you and that everything arrived smoothly. We can’t wait to welcome you back for your next purchase!
Kind regards,
CAS
The salesperson was incredibly helpful…
The salesperson was incredibly helpful and extremely knowledgeable and supportive.
March 9, 2026
Reply from Canadian Appliance Source - Kitchener
Hello Joan,
It’s wonderful to hear that our team made such a positive impression! We pride ourselves on offering guidance and support every step of the way, and it’s great to know that you felt well taken care of.
We look forward to assisting you again in the future and making your next visit just as smooth.
All the best,
CAS
Great to deal with
CAS gave us exceptional service and a good price. Very communicative.
March 3, 2026
Reply from Canadian Appliance Source - Kitchener
Hi Gail,
Thank you for your wonderful review! We're thrilled to hear that Canadian Appliance Source provided exceptional service, competitive pricing, and clear communication throughout your experience.
We truly appreciate your business and look forward to serving you again in the future. Please feel free to recommend us to your family and friends who may be in the market for appliances!
CAS
Great online chat person helped me…
Great online chat person helped me narrow down my choice so when we arrived we were able to make a decision and quickly make purchase. Delivery and old fridge removal was painless. Much better than big box store process. Thank you CAS- Kitchener
February 28, 2026
Reply from Canadian Appliance Source - Kitchener
Hi Steve,
Thank you for sharing your experience! We're thrilled to hear that our online chat team helped you narrow down your choices, making your in-store visit quick and easy. It's also wonderful that the delivery and old fridge removal went smoothly.
We truly appreciate your business with Canadian Appliance Source Kitchener and are glad you found the process better than other big box stores. We look forward to serving you again in the future, and please feel free to recommend us to your family and friends for their appliance needs!
CAS
Washer Dryer Combo Purchase
Ruby (salesperson) was very helpful and knowledgeable. We purchased a washer dryer combo, competative price includes delivery & set up and delivery option within a couple of days
All in all a good experience and would go back
February 27, 2026
Reply from Canadian Appliance Source - Kitchener
Hi Susan,
Thank you for sharing your experience! We’re delighted to hear that Ruby provided helpful and knowledgeable service while assisting you with your washer and dryer combo purchase. It’s also great to know that the competitive pricing, quick delivery options, and included setup made the process convenient for you.
We truly appreciate your business and your trust in Canadian Appliance Source. We look forward to helping you again in the future, and please feel free to recommend us to family and friends.
CAS
Great service from Joanne Mailloux to for…
Great service from Joanne Mailloux for our return purchase from her. She is so knowledgeable and friendly. She helped us purchase our fridge and freezer and did such a wonderful job that when in a few months later when our dryer broke down we contacted her right away and we had it the next day. We are sending all of our friends and family to her. The delivery went great as well. Overall a definite A++ for everyone. Thank you so much, Joanne!
March 4, 2026
Reply from Canadian Appliance Source - Kitchener
Hi Nancy,
Thank you for the fantastic review! We're thrilled to hear that Joanne Mailloux provided knowledgeable and friendly service, helping you with your fridge, freezer, and dryer purchases. It's wonderful that the delivery went smoothly and that your experience was seamless from start to finish.
We truly appreciate your continued business with Canadian Appliance Source and are delighted that you’re sending friends and family our way. We look forward to assisting you again in the future!
CAS
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