Canadian Appliance Source - Kitchener Reviews 

Primo delivery. Excellent installation. Crew helped us reconnect the dryer which was not part of the purchase. Very kind and helpful. Much appreciated.

Farhan did a great job in educating us on appliances. We really appreciated it. He went beyond our expectation. This is our second purchase with Farhan. Thank you for your excellent service. Scott and Lisa

Everything the best

My son in law installed yesterday. Checked out ok now it is not acknowledging anything.

Andrew at the Kitchener store was a great help and was able answer all of our questions prior to purchasing four appliances.
The guys making the delivery were polite and on time. Will definitely deal with canadian appliance source again.

Glen was knowledgeable and thorough. The warranty was a huge concern for us and being fully covered is much appreciated.

We purchased a washer two weekends ago. We requested that the washer have a dispenser feature by the salesman who confirmed in error that it did have it.

We got the machine home and, with help, managed to bring it down into our finished basement for install when we noticed that the washer did not have the dispenser feature. Should be a simple return but it has proved to be a nightmare.

They requested photos of everything from the packaging to all around views of the machine which was never installed or damaged in any way over the course of several emails and they still won’t give us our return authorization! The delays, excuses, and now disregard for what have been polite emails to expedite are getting ridiculous at this point. We haven’t been able to do laundry for two weeks and counting.

We spent thousands of dollars with this company when we renovated in 2018 and will recommend to everyone who will listen on social media and beyond what a train wreck of a company CAS has become.

I will say that Andrew the salesman who made the initial error does not seem to be the problem, he was great and seems to be trying to help but with no success. There is a serious problem with the return department and management who I spoke with who don’t give a crap once the sale is done and your money is pocketed. They will be all smiles and handshakes until there is an issue that is inconvenient for them.

Next step will be small claims court if this isn’t resolved in the next couple of days.

Harmeet Singh is an excellent sales person. I simply gave him what i need, dimensions and he start looking for the best deals for my OTR microwave. He listen to what i like and dislike and look for the best solutions for me without giving me any judgement. Just want to Thank Harmeet for giving me an awesome experience in shopping with CAS. Hopefully this review will help his future career in CAS.

Glenn was a great salesman and found us exactly what we were looking for. Delivery was on schedule and we are pleased with the appliances.

The sales staff were very helpful for us to decide on our purchase. We’re very happy with our new fridge.
The delivery and pick up of the old fridge went well.

The dryer arrived with scratches on both the left and the right sides which is disappointing for a new dryer. However, customer service arranged acceptable compensation for the damage. We're OK with that.

There was an issue with the delivery team. I had moved the old dryer to the base of the stairs in advance of their arrival to make removal easier for them. When the one employee came down stairs he said something along the lines of, "Not to be rude... But it smells foul down here. If you knew you had a delivery coming, you should have dealt with that before hand. I'm going to throw up. It smells so bad I don't want to take your old dryer."

We work with a local cat rescue fostering injured or abandoned cats. Unknown to us, a cat had peed behind where I had moved the dryer to for your team. It was a quick easy clean up. A small puddle of cat pee was far from a proportionate cause for the delivery person's comments, which were taken as rude, and their threat to not remove our old dryer as contracted to do. They ended up taking the old dryer, but the experience definitely left a negative impression of CAS.

Edit: I lowered the rating down to 2 stars. While going outside after the delivery I found that the source of damage to the delivered dryer was that the delivery team had bumped and scraped it along our new handrailing by the driveway. White paint was scraped along its length and the paint was gouged down to the metal. This would have been obvious to the delivery team and they did not report it.

Rep is very cooperative. Very knowledgeable to guide in our selection.
He was trying to make better deal for us.

The disrespect, the dismissal, the diminishing of our importance as customers has to be one of the absolute worst experiences we have ever encountered. CAS, and Samsung, should be absolutely ashamed how they treated us over the piece of garbage they sold us. A fridge is an absolute fundamental appliance in any household, and neither of these companies cared how disruptive it was to pay thousands of dollars on a broken appliance and told…you can wait!! And furthermore, the one small thing we asked for re compensation, a wine rack, has been denied to us over and over. They. Just. Don’t. Care.

One stop shopping We knew what we needed Glen in the Kitchener Location was more the helpful with helping us getting our new fridge within 24 hours why shop any place else top shelf

We were met readily by sales representative upon store entry. Informative, friendly and able to answer questions.
Price was very good, below cost of exact model In other stores. Store seemed capable of maintaining adequate stock which meant our range could be delivered within a day. Delivery was on time, went smoothly.
CAS made our purchase stress free.

We had to get a fridge fairly quickly, ours quit on us unexpectedly. Sales was helpful and friendly. We lucked out and happened to pick one they had in stock. It was delivered the next day, and the crew that delivered the fridge were incredible, efficient, funny and masters of making sure the job got done without damaging anything in the process.

Andrew was an extremely helpful sales representative, and the prompt delivery was amazing!

The salesman and his knowledge and advice to us,thank you