Shane helped me with my purchase of a new washer and dryer. I am thrilled with everything about the experience from his helpfulness and knowledge to the speedy delivery and excellent service. I will b... See more
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Thanks to Joanne M for finding us exactly what we needed, when our refrigerator broke down and we needed something quickly. She worked out a good price and arranged for quick delivery. The delivery... See more
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We were very impressed with the service we received from CAS. Sree helped us with the original purchase. He was very helpful and asked all the right questions. The process of arranging delivery and... See more
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I was surprised that the dishwasher was not unboxed and the stuff taken away, especially as we purchased a refrigerator and stove from you recently. The delivery guy showed me where it said they take... See more
Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Kitchener
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
4336 King St. E, Unit G12 & G13, N2P3W6, Kitchener, ON, Canada
- 5192796844
4.7
Excellent
2K reviews
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Didn't keep promise
Didn't receive fridge as agreed upon.
Didn't keep promise to match price.
Representative did agree to match the price before delivery. Reduced the price on bill by $70 plus hst it should have been reduced by $170 plus hst but then they only credited $56 in total. They also sent wrong fridge.
August 16, 2023
Reply from Canadian Appliance Source - Kitchener
Hello Richard,
Thank you for your feedback.
We are sorry to learn that your experience with CAS has not been successful.
Please note that our prices can change on a daily basis depending on what rebates are offered by our manufacturers.
Pricing can change when a manufacturer's rebate either starts or is ended.
Please note if you find an advertised lower price online or in print at another appliance retailer before you buy your appliance from CAS or prior to delivery of your appliance, we will match the qualifying price. For more on our price match policy see here:
https://www.canadianappliance.ca/Content/Price-Match-Policy-67/
Thank you kindly,
CAS
T.B
Customer service was outstanding
Customer service was outstanding. The employees were professional and knowledgeable.
August 19, 2023
Fridge shopping
We were helped quickly and the salesman was very knowledgeable and could answer all our questions. He was able to quickly direct us to the fridges that fit our criteria (size and style), and was aware of availability. We did not feel pressured at all, actually he left us alone to talk. Their delivery time was 2 days which we appreciated as our fridge had broken. All in all, a good experience.
August 14, 2023
Right from the beginning the help…
Right from the beginning the help received from Glenn Primeaux was excellent.
The after service was really great.
Sid from the warranty department was excellent also.
Overall excellent service, and the price was competitive.
The instructions for the set up are good also.
August 17, 2023
Glenn at the Kitchener branch was very…
Glenn at the Kitchener branch was very friendly and helpful. From ordering to pickup, everything went smoothly.
August 16, 2023
Best place to buy
Very nice, friendly and professional staff. Helped me in selection of all items inside my budget.
August 23, 2023
Great customer service and professional delivery guys.
Our Salesman was great and he made our shopping experience comfortable and stress free. We left with what we wanted.
August 16, 2023
The company can start by offering… speedier service when you recieve a defective machine
The company can start by offering better customer service. I received the washer on Wednesday. The lid of the washer was scratched & so we filed a complaint as requested We now have responded to their offer of cash or a door replacement. We chose a replacement. Now apparently the store has another 48 hours to respond to me. We need this to be settled immediately. I have not had a washer to use in 2 weeks.
August 21, 2023
Reply from Canadian Appliance Source - Kitchener
Hello Sharon,
Thank you for sharing your feedback with us.
We are sorry to learn that your Whirlpool washer arrived with a scratch.
We can see that the unit was accepted upon delivery. As such our Aftersales team offered you compensation or repair.
Please note that our Aftersales team has a turnaround time of 48 business hours, however we have reached out to you within 24 business hours.
Our records show that you have agreed to have the washer repaired.
We can see that a service call has been scheduled for August 30th with a certified Whirlpool technician.
An email was sent to you with the service details on August 26th of 2023.
Thank you kindly,
CAS
T.B
It was good for the most part but…
It was good for the most part but difficult to arrange delivery as I live up North and when I finally figured out a way, that was difficult to plan as well
August 13, 2023
Super quick transaction and delivery with white glove treatment
Quick and easy transaction at the store. We also received our fridge the very next day during the afternoon. I also loved that the delivery people took alot of care to not scratch our floors or damage our walls. I've had poor experiences with delivery people ruining our house for other companies.
August 13, 2023
Excellent Experience
Salespeople were polite and knowledgeable. One gentleman helped me first but when I returned to make the purchase he was at lunch and another woman wrote up the invoice and took my payment. In the past I have found that the worst part of an appliance purchase is the delivery and installation. I realize that these people are probably not your employees but you do decide who to contract with. The delivery was flawless. I used to deal with TA, on part because they are close to my house, but I had 2 consecutive delivery incidents that left me very disappointed. I look forward to dealing with your company again.
Brian Hudd
August 12, 2023
Great attitude
Great attitude; if you are going to get my money, make it feel good. Joanne at Kitchener store did.
August 19, 2023
Dishwasher purchase
I visited the showroom after doing some research about a new dishwasher. I was immediately shown to the model I was interested in. I purchased the floor model and was able to pick it up the following day. The whole experience was efficient, informative and easy.
August 11, 2023
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