This is our first purchase from your company, and we were pleasantly surprised. Special thanks to Jimmy Khadoury for his help in selecting the product and for the fast delivery. Thank you
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Looks like a ghost town. No music in the background, not enough selection in 33 inch format. refrigerators smell inside, maybe should put some backing soda. No lights illuminated inside the refrigerat... See more
The delivery was done within the given time slot. The delivery men were polite and respectful and very careful with our property. Removed our old fridge no problem. The new fridge was taken out of... See more
Our tenant received the delivery (and she may have responded already?) She said she did not have a problem with giving 5 stars but noted that the delivery was made earlier than indicated on the trac... See more
Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Laval
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
3932 Desserte S Autoroute 440, H7T2H6, Laval, QC, Canada
- 4502590365
4.3
Excellent
3K reviews
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Delivery team refused to level machine
Delivery team refused to level machine, I had brought old machine to the corner and they still refused to take it saying they had no room in truck
Touch screen on washer not working
Old machine still not picked up
July 31, 2023
Reply from Canadian Appliance Source - Laval
Dear Allan,
Thank you for taking the time to share your feedback.
Please note, our customer care team has passed on your request to the home delivery department.
The service call has been scheduled for your washer for the touch screen.
Thank You,
W.L
CAS
When we visited the showroom and chose…
When we visited the showroom and chose our appliances we told the seller that the appliances were for a second floor apartment and that the door was too narrow to pass the appliances through the door. We explained that we would bring the appliances through the front window and that we would have movers on site to bring the appliances through the window. We showed him pictures of the stairs and the front of the apartment. We asked if he needed to tell his movers about the specifications of our apartment and if we could give him a copy of the photos. He declined the photos and assured us that it wouldn’t be a problem for his movers. The day of the delivery the Canadian Appliances movers refused to carry the appliances up to the second floor, they said they were not told about the fact that we would be bringing the appliances in through a window. My movers were there standing by. The Canadian Appliances truck drove away. I got my money back for the appliances but not for the hefty delivery fee even though the seller assured me that it was not going to be a problem. Canadian Appliance customer service has told me to contact my seller because they can’t do anything and my seller is not responding to my emails. I feel totally ripped off and will never buy from them again. A week later another appliance company delivered my fridge and stove and my movers were there and slid them through the window. The appliance company movers took the required pictures with the appliances in the kitchen and left. So it wasn’t an impossible request it was just bad customer service from Canadian Appliance
May 9, 2023
Reply from Canadian Appliance Source - Laval
Dear Lorette,
Thank you for taking the time to share your feedback with us.
We apologize for any inconvenience caused at the time of delivery.
Please note, it is part of our delivery company's White Glove service to keep your appliance safe and damage-free when delivering inside your home.
This includes keeping your property free from possible damage also.
It is our team's responsibility to make certain judgements if they think that the conditions are unsafe to deliver.
We are happy to learn that you were able to have your appliances delivered through the window.
Our records show that your order with CAS was canceled on May 10th of 2023.
Thank you,
V.G
CAS
Fast service
Fast service, they listen to my need, nice product.
will recommand for sure. thank you again
August 7, 2023
Great help with the sale.
Great help with the sale.
Great price.
Appliance a bit damaged though (pushed-in on one side).
August 6, 2023
I ordered the appliances last December…
I ordered the appliances last December and all was in stock but the vent hood and now the fridge is on Back order until December!! Where is the fridge that was in stock and reserved for me?
August 6, 2023
All about your company with respect to…
All about your company with respect to sales and products is amazing.
We had however an EXTREMELY bad experience with your logistics and delivering / installing people. Theys were very negative, laking knowledge and lacking good ethics and manners.
We needed to wait three days to get our machines installed and connected by two different teams and a lot of stressing situations.
Nota at all the kind of things that we were expecting.
July 30, 2023
Positive experience
The delivery was done within the given time slot. The delivery men were polite and respectful and very careful with our property. Removed our old fridge no problem. The new fridge was taken out of the box outside, we inspected the new fridge and then it was brought inside. Very happy with this experience.
August 9, 2023
Sales person was amazing as well as the…
Sales person was amazing as well as the installers.
July 7, 2023
Honestly, great no problems at all.
Honestly, Jimmy Khadoury is the best sales agent with CAS. I visited a CAS store in Scarborough, but no one even talked to me or asked me any questions. I was desperate to get a coil stove for my rental apartment. My former tenant damaged the glass stove top. While browsing the CAS online channel, agent Jimmy K. came up on your chat platform. He was patient and listened to me, and was helpful in getting me the coil stove I wanted. The stove was delivered the following day. What an excellent customer service. Thank you Jimmy K, You're the best!
August 4, 2023
Reply from Canadian Appliance Source - Laval
Hello Marie,
Thank you for taking the time to share your feedback.
We regret to learn that your experience has been less than adequate.
We can see that our After Sales team is already assisting you.
Kindly respond to the email sent to you for further assistance.
We apologize for any inconvenience.
Thank you kindly,
VG
CAS
I booked a Midea All-in-one in July
I booked a Midea All-in-one in July. Also I booked the delivery twice. I asked the sales and he didn’t know the exact date. I think I need to know when I can get the machine.
I am not satisfied.
July 27, 2023
Reply from Canadian Appliance Source - Laval
Dear Lynn,
Thank you for your feedback.
Please note, the product you have ordered is not in stock.
We are currently waiting for the update from the vendor regarding the arrival date.
Once the product has arrived at our warehouse, we are able to assist and schedule the delivery.
If you are unable to wait for the arrival, customer have the right to reselect or cancel the order.
Thank You,
W.L
CAS
The sales rep
The sales rep: he knew his products very good
Very good leadership
Good interpersonal skills
August 4, 2023
My online shopping experience with Sales-man Antoine Gauthier Wells
My online shopping experience with Canadian appliance source has once again been excellent. I particularly look for sales-man Antoine Gauthier Wells, in order to facilitate my purchase when requiring purchasing advice. I will continue to search for him on my next appliance shopping experience.
August 3, 2023
Reply from Canadian Appliance Source - Laval
Hello Steve,
Thank you for your feedback.
We regret to learn that your experience has been less than adequate.
We can see that you filled out our Returns/Exchange form.
Please allow 24-48 hours for our After-Sales team to review your request and get back to you.
We apologize for any inconvenience.
Thank you kindly,
VG
CAS
When i went to pick up my dishwasher at…
When i went to pick up my dishwasher at the warehouse, i had purchased a junction box for the electrical wiring. They did not provide it and i left. Then wife reminded me we needed it and paid for it so i went back. Then they told me it is out of stock but had never told me, and to get refunded i had to go back to CAS. Called customer service, got the run around, finally a nice gentleman helped me get my refund. Will not deal with them again.
July 31, 2023
Fast delivery and professional.
July 31, 2023
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