This is our first purchase from your company, and we were pleasantly surprised. Special thanks to Jimmy Khadoury for his help in selecting the product and for the fast delivery. Thank you
Company replied
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Looks like a ghost town. No music in the background, not enough selection in 33 inch format. refrigerators smell inside, maybe should put some backing soda. No lights illuminated inside the refrigerat... See more
The delivery was done within the given time slot. The delivery men were polite and respectful and very careful with our property. Removed our old fridge no problem. The new fridge was taken out of... See more
Our tenant received the delivery (and she may have responded already?) She said she did not have a problem with giving 5 stars but noted that the delivery was made earlier than indicated on the trac... See more
Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Laval
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
3932 Desserte S Autoroute 440, H7T2H6, Laval, QC, Canada
- 4502590365
4.3
Excellent
3K reviews
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Washer and Dryer Purchase
Caciano, the gentleman who served us, was very helpful and informative.
He provided details on the different models shown to us and also gave us his opinion...which was also same as ours.
July 27, 2023
May use AI-assist with repliesRead more
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low quality delivery service...Damaged the appliance
Delivery never made it to my place in its delivery window and then i needed to pay $100 to have it delivered again...during which they damaged the appliance.
no recourse from CAS.
July 22, 2023
Reply from Canadian Appliance Source - Laval
Hello Marco,
Thank you for your feedback.
We regret to learn that your delivery experience has been less than adequate.
As per our records, we can see that the first delivery was not completed as you were not at home at the time of delivery.
Our delivery team cannot wait for extensive amounts of time and had to move on because this would have delayed the other deliveries on that day.
Our delivery team has several deliveries and tight time windows during a delivery day.
Thus, a second delivery charge for a second delivery.
As per our records, we can see that your Fridge has been delivered on Jul 27th.
We apologize for any inconvenience.
Thank you kindly,
VG
CAS
👍🏼🌟🌟🌟🌟🌟 thank you very much
July 29, 2023
Loving our Appliances
We received our appliances quickly and the delivery team was fantastic
July 21, 2023
Hope that it will be resolve soon.
Sales person was good. Dissapointed that I can not see the model of refrigerator that I want in any showroom. In stock, it was delivered next day. It arrives in my kitchen with two dents on 1 of the doors. The delivery person wrote it on the delivery document. I send an email to my sales person who did not reply than I called customer service that make me filled a form. It's been 48 hours and no ones is contacting me back. Hope that it will be resolve soon.
July 28, 2023
Sales person was excellent
Sales person was excellent. Started with chat but he reached out to me by phone before finalizing the sale. I appreciated the human voice at the end of the line……
July 21, 2023
Its completely new and one tablet is…
Its completely new and one tablet is already broken, I hope they will change it if i go back to the store....
July 15, 2023
Reply from Canadian Appliance Source - Laval
Hi Anik,
Thank you for taking the time to share your feedback
We are sorry to hear about the issue you are experiencing with the unit.
Please note, CAS receives all of the products we sell directly from the manufacturer, in their original packaging.
CAS does not sell refurbished appliances. As such, we have no way of knowing if an appliance is defective.
This is why our manufacturers will stand in and address as they hold the warranty.
Please understand that functional issues are the responsibility of the manufacturer as they hold the first year manufacturer's warranty.
The manufacturer's first port of call would be to service your appliance.
Thank You,
W.L
CAS
great service
July 21, 2023
5 starts - well earned
Everything, starting from Danny the sales person to the guys who delivered our appliance
July 26, 2023
No flexible payment method
No flexible payment method. I Did not have my physical Visa card and they’re were no way to pay n’y interact transfer or any other way.
July 17, 2023
Reply from Canadian Appliance Source - Laval
Dear Nicholas,
Thank you for your feedback.
We apologize for any inconvenience caused by your order.
At Canadian Appliance Source, customers can pay through Credit Card, Debit Card, Cash, Cheque, Paypal, and we also have a payment plan set up through Flexiti.
We are sorry if this was not communicated to you at the time of purchase.
We can see that your Bosch dishwasher was picked up on July 17th of 2023.
Kind regards,
CAS
T.B
Our customers
very well experience
July 15, 2023
Second experience was as good as the first…
This was our 2nd experience with both CAS and Sales Rep Caciano Freitas Simard.
We are hoping this transaction will be as great as the first - that is to say, our appliances will be available/delivered within the timeframe we were given.
Caciano was very helpful, answered all of our questions, and conducted himself professionally
July 15, 2023
I got a super nice , knowledgeable perso that helped me to register my appliance.
I got a super nice , well knowledge person to complete my registration.
July 21, 2023
Jimmy
Jimmy, the salesperson who helped me, was amazing. He made all the difference. He was communicative without being pushy and he was able to get me rebates resulting in major savings for me.
July 20, 2023
Thanks to Shaheen for easy experience
Thanks to Shaheen for easy experience. I was having a piece to exchange and everything was done in 48 hours and I ask for this a Saturday...
July 25, 2023
Unprompted review
Good afternoon
Good afternoon, I bought a LG washing machine on April 21, 2023 ( model # WT7150CW) and I'm really not satisfied with it! It has now been 3 months ( I have given it some time to get used too) and I am disappointed. Order # L2530396
It really doesn't wash properly! Stains don't come off even with Javel on whites ! I have tried the extra water cycle, etc... Simple little stains on clothing have to be sprayed with stain remover.
I have stood above this machine and watched it. Cloths simply don't move enough!! I thought buying a new machine with no drum inside would solve the problem of breaking down but I've made a big mistake!!! Its such a hassle to have to spray each piece of clothing. I have other LG appliances and so
far they are great!! But this model of washer I'm just not comfortable with. Thank you for listening . At this point don't know if my comments will be heard but just expressing my disappointed.
Thank you very much!
Anna D'Orazio
April 17, 2023
Reply from Canadian Appliance Source - Laval
Dear Anna,
Thank you for taking the time to share your feedback regarding the product.
If the product does not function as it should, we do recommend customer to check the common troubleshooting for the model you have at LG website.
Thank You,
W.L
CAS
Excellent swifty process
Excellent swifty process, delivered my fridge so fast and came on time, just when i needed it the most !
July 20, 2023
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