Adam was very helpful choosing the right appliances and offer options. They have been very accommodating while our renovations have been going on and delivering delays. Communication was always effi... See more
Company replied
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They brought the new refrigerator into our home set it up, connected the water line and took our old one along. All the work was done cheerfully and swiftly.
Company replied
So far excellent customer service. Paz and Adam have gone above and beyond. We're just getting to the delivery which should be an easy.
Company replied
Adam was wonderful. I typically avoid shopping anywhere that has sales people that get commission. I find many of them pushy and it annoys me to no end. Adam was not pushy at all, he gave us all the o... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - London
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
1230 Wellington Rd., Unit 110, N6E1M3, London, ON, Canada
- 5192664533
4.4
Excellent
2K reviews
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Clarity of availability of product
The enitial conversation on the phone was helpful. The sales person was polite, but lacking informative transparency.
We were planning on picking up the appliance, but found out, at the store that there are only displays and did not have the product for us to examine. We were ( in my opinion) lead to believe the item was in the store, to be purchased.
August 11, 2023
Product Knowledge, Competitive Pricing, Prompt Delivery - Perfect.
Highest possible rating. From product knowledge, competitive pricing to prompt delivery, it was perfect.
July 30, 2023
Helpful, friendly service
Presley was very helpful in finding a fridge that would suit most of our needs. The delivery company was quite quick, very efficient and friendly, removing the old and installing the new in a very timely manner.
August 2, 2023
Anna listened to what we wanted
Anna listened to what we wanted, presented the options and put together a package that we could afford. I appreciate the low pressure sales and the speed with which we were able to make our purchases. Thank you! We will recommend you to our friends and family. And we will shop with you again when the need arises.
August 2, 2023
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Delivery guy was so rude andad after…
Delivery guy was so rude andad after waiting for him a whole day, i stepped of the house for 10 minutes and i asked him if he can wait for 10 minutes for me and he said sorry I can’t wait for a minute for you. You need to reschedule the appointment.
August 2, 2023
Reply from Canadian Appliance Source - London
Hello Yuvraj,
Thank you for taking the time to share your feedback.
We apologize for the misbehaviour.
We have addressed this with our Senior Management to review with the staff at this location.
Please understand that our delivery carrier completes the routing for our delivery times.
As such, CAS has no control over how these times are scheduled.
The delivery team has multiple stops in one delivery day and are unable to wait for considerable a amount of time as this will delay other stops.
As such, a second delivery fee will be charged for the delivery team to come back to delivery the appliances.
Thank you kindly,
VG
CAS
Best ever!
Product knowledge superior, prices better than the competition, delivery superb.
July 30, 2023
New Washer
I Contacted Canadian Appliance Source for a specific Washing Machine.An upgrade was offered.The organization and professionalism was much appreciated.I would recommend this company to anyone! VERY PLEASED WITH MY PURCHASE!
July 31, 2023
They delivered a brand new Whirlpool…
They delivered a brand new Whirlpool Washer with mechanical Issues. My first load was banging around so hard. I informed them immediately and I got back and I quote" Sorry this isn't a service that we offer.". Now instead of sending me a new machine, I have to contact whirlpool and go through the nuisance of dealing with more people. Never again will I use this company.
July 23, 2023
Reply from Canadian Appliance Source - London
Hello Carla,
Thank you for taking the time to share your feedback.
We regret to learn about the issue which you are experiencing with the appliance.
Please understand that all product defects are subject tot he manufacturer's warranty, which is why you were directed to the Whirlpool for assistance.
When a customer calls in directly to the manufacturer, they are guaranteed a faster response in regards to next steps.
As an authorized retailer, CAS is only able to take back a defective appliance if approved by the manufacturer as they hold the warranty for your appliance.
If deemed unrepairable, Whirlpool will facilitate an exchange.
Thank you kindly,
SJ
CAS
Everything went smoothly from buying…
Everything went smoothly from buying the fridge to them delivering it
July 16, 2023
Delivery people did not know of door…
Delivery people did not know of door switch.
One door container was broken upon delivery
July 29, 2023
Professional service
Adam was very helpful, spending a good amount of time showing me all the appliances I had been thinking about. I returned a week later to purchase some items and he made the transaction easy and worry-free. My items were delivered the following week by a super team of guys that treated my home like their home. My appliances are gorgeous and I’m thrilled with my experience at CAS. This is the third time I’ve used them and I’ll be back again for more items.
July 29, 2023
Did not need to wait for availability, everything was in stock
All appliances were in stock. Just arrived so we will see how they hold up for the future.
July 24, 2023
Salesperson friendly and knowledgeable
Salesperson friendly and knowledgeable. Great service.
July 29, 2023
Reply from Canadian Appliance Source - London
Hello Roy,
We would very much appreciate your feedback on the above rating so that we can try to improve our service reference.
Would you please contact our Reviews Team at casreviews@caslp.ca to provide more information as to why you have given us a 2-star rating?
We apologize for any inconvenience.
Thank you kindly,
VG
CAS
The worst of the worst customer experience and support
Sales rep sold me the wrong stacking kit resulting in a delay in the delivery and install of both the washer and dryer I purchased. Delivery and install was supposed to be completed on July 27th, I was promised that the delivery team will be back on July 29th with the correct stacking it and dryer. I get notified on July 29th to book the delivery and install myself and the earliest date was July 31st, further delaying the completion of my purchase. I had called the sales rep and customer service multiple times to get this resolved. No one takes any ownership or accountability. I have requested for a call back 4 times now from the sales rep and also from a supervisor and I have yet to hear back from anyone or get any compensation for the time and the negative operational impacts this has had on the business that these were purchased for. The dryer and stacking kit were supposed to then be delivered on Monday July 31st and I was told that the stacking kit is on back order and there is not ETA for when they can get one in (my sales rep even emailed me suggesting that I buy one somewhere else) so my delivery had to get canceled again and now I am being told that I will have to pay another delivery fee. No ETA on resolution, no support from anyone I speak with and still without the products I had purchased and paid for. I would give negative 10 stars if that were an option.
July 26, 2023
Reply from Canadian Appliance Source - London
Hi Ericel,
Thank you for sharing your concerns with us.
Our sincere apologies for the poor communication from your sales representative.
Please note that your feedback has been provided to the sales management team to be addressed with the sales representative accordingly.
We are sorry to hear that the wrong stacking kit was added to the order. Unfortunately, the correct model is not in stock at the moment.
We would be able to send the team back to complete the installation once we receive the part.
However, if urgent you may also source the stacking kit elsewhere and we can send the team back to complete the service.
Please be advised, we have waived the second delivery fee so you would not be charged for the service.
You are able to contact us at 1-833-227-0500 if you have any questions or concerns.
My apologies again for the inconvenience.
Thank You,
W.L
CAS
The sales representative was very…
The sales representative was very helpful and was able to secure the particular fridge model we were looking for. We were also pleased to have it secured and delivered within two days time.
July 24, 2023
The staff was very helpful to help me…
The staff was very helpful to help me find the best choice in purchasing.
July 24, 2023
Very friendly customer service at CAS
Very friendly customer service at CAS. Was able to order our washer and dryer over the phone after finding what we wanted online. Delivery was fast, and the delivery team was super friendly and efficient. This is our second purchase and both times very happy.
July 22, 2023
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