Adam was very helpful choosing the right appliances and offer options. They have been very accommodating while our renovations have been going on and delivering delays. Communication was always effi... See more
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They brought the new refrigerator into our home set it up, connected the water line and took our old one along. All the work was done cheerfully and swiftly.
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So far excellent customer service. Paz and Adam have gone above and beyond. We're just getting to the delivery which should be an easy.
Company replied
Adam was wonderful. I typically avoid shopping anywhere that has sales people that get commission. I find many of them pushy and it annoys me to no end. Adam was not pushy at all, he gave us all the o... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - London
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details, from complimentary water and coffee, to helpful customer information stations to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
1230 Wellington Rd., Unit 110, N6E1M3, London, ON, Canada
- 5192664533
4.4
Excellent
2K reviews
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Definitely recommend!
Adam was very helpful choosing the right appliances and offer options. They have been very accommodating while our renovations have been going on and delivering delays. Communication was always efficient and professional. Delivery was as planned and without any issues. Love the appliances and super satisfied with the service. Highly recommend.
July 15, 2026
Reply from Canadian Appliance Source - London
Hi Sue,
Thank you for your fantastic review! We're thrilled to hear Adam provided helpful guidance and options to find the right appliances for your needs. We're also glad our team was able to accommodate your renovation timeline and provide efficient communication, smooth delivery, and great service throughout the process. We truly appreciate your business and look forward to serving you again at CAS. We’d love for you to recommend us to your family and friends!
CAS
So far excellent customer service
So far excellent customer service. Paz and Adam have gone above and beyond. We're just getting to the delivery which should be an easy.
July 17, 2026
Unprompted review
Reply from Canadian Appliance Source - London
Hi,
Thank you for choosing CAS and for sharing your experience! We're thrilled to hear that Paz and Adam provided excellent customer service and went above and beyond to assist you. We truly appreciate your business, look forward to completing your delivery experience, and hope you'll recommend CAS to your family and friends.
CAS
They brought the new refrigerator into…
They brought the new refrigerator into our home set it up, connected the water line and took our old one along. All the work was done cheerfully and swiftly.
June 26, 2026
Reply from Canadian Appliance Source - London
Hello Susie
We are happy that our logistics crew was able to handle your water connection and old unit removal so swiftly and cheerfully.
We look forward to working with you again soon!
See you next time,
CAS
The delivery company they use is…
The delivery company they use is incompetent , TRASH, and must be cheap ! On my invoice it clearly says to take out old Fridge and asked to keep in garage. Damaged my old fridge and damaged by alarm sensor on inside door maybe when they took door off to carry new appliances in. Owner of delivery company called denied they removed old fridge ( although on invoice) and didn’t take door off, he was very very rude and dishonest! I’ve dealt with many appliance delivery services and never ever with such low level of service before!
Unfortunately I won’t buy from CAS anymore because of incompetence of delivery company they use!!!
April 30, 2026
Unprompted review
Reply from Canadian Appliance Source - London
Dear Customer,
Thank you for taking the time to share your concerns with us.
We sincerely apologize for your delivery experience. This is certainly not the level of service we expect for our customers.
Could you please contact our After-Sales Team at AfterSales@caslp.ca with your order number so that we can address your concerns directly?
Unfortunately, we are unable to locate an order using the information provided here.
Sincerely,
CAS
Reply from Canadian Appliance Source - London
Hi Steven,
Thank you for your feedback! We’re glad you had a great experience. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
This was the second time we have dealt…
This was the second time we have dealt with Adam and he was great again. When the time comes for any other appliance needs we will be back
May 9, 2026
Reply from Canadian Appliance Source - London
Hi Vicki & Matt,
We are so glad to hear about your continued positive experiences with us. We truly appreciate your loyalty and look forward to assisting you again!
CAS
If I could give it a zero star I would
If I could give it a zero star I would! This is thee worst company we have ever had to deal with in regards to refund. They delivered a washer and dryer set to our home and the washer was damaged. After taking with the sales guy about the return, he said I had to talk to customer care in which he transferred me too, only for customer care to tell me I had to talk to dispatch. The delivery driver was already on the phone talking with dispatch who then spoke with me. Unfortunately I didn't understand most of what this guy was saying because of his strong accent. I was sooooo frustrated at this point that I told him we didn't want the washer and dryer that we were sending both back. We were told it would take a week to get the refund but now they are saying they never received the dryer and that's why we never received a refund on it. The dryer never left the truck when the delivery drivers came to our home because they wanted to find out if the damage on the washer was okay for us and it wasn't because the damage wasn't a small one and we didn't know what kind of damage was behind the panel. We are still fighting with this company to get a refund and it seems no one from this company cares about it. W won't give up until we get our refund on the dryer. Anyone who is looking for appliances, this is not the place to go to! We won't ever buy from there again!
April 28, 2026
Unprompted review
Reply from Canadian Appliance Source - London
Dear Jackie and Wayne Fleming,
Thank you for taking the time to share your feedback with us.
We are very sorry to hear that your washer arrived damaged.
Please note, appliances are unboxed at the time of delivery for inspection.
We have noted that you cancelled your order, and your refunds were processed on April 30th and May 7th, respectively.
We apologize for this experience.
Sincerely,
CAS
The delivery team was miserable to work…
The delivery team was miserable to work with and the requirements were not clear to them or to us.
Have Khalil the sales person did a fantastic job explaining things to my wife and I. We were also looking to buy a stove and Dishwasher but it was a miserable experience
March 12, 2026
Reply from Canadian Appliance Source - London
Dear Vaidesh Subramanyam,
Thank you for taking the time to share your feedback. We’re glad to hear that Khalil provided a positive sales experience and took the time to explain things clearly.
However, we’re very sorry to hear that the delivery experience did not meet expectations and that requirements were not clearly communicated. This is not the level of service we aim to provide, and we sincerely apologize for the inconvenience.
Your feedback will be shared with our team to help improve communication and ensure a smoother experience moving forward.
Sincerely,
CAS
Reply from Canadian Appliance Source - London
Hi Jacklyn,
We appreciate your positive feedback and are happy you had a great experience with our service and fast arrival.
CAS
Totally Misleading Advertising
Misleading advertising. Clicked on their link promising huge discounts. Site said in store staff could offer large discounts. When we went to store and had narrowed our purchase down to 2 brands the staff said that all they could offer was a 2% discount. Totally misleading advertising.
The following is part of the non-reply to my review:
“ We understand how this could feel misleading and apologize for any confusion. While additional discounts may be available in-store, they are dependent on the specific products and current promotions at the time of purchase.“
I stand by my original review. The website does not have any that there are conditions on the discounts. In addition the first link is worded to make the shopper think big discounts are available on everything
March 2, 2026
Reply from Canadian Appliance Source - London
Dear Customer,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and the concerns regarding our advertised discounts.
We understand how this could feel misleading and apologize for any confusion. While additional discounts may be available in-store, they are dependent on the specific products and current promotions at the time of purchase.
We appreciate your feedback and will share it with our team to help improve clarity around our offers moving forward.
Sincerely,
CAS
Friendly service from start to finish
Friendly service from start to finish. Such an easy experience. Highly recommend.
March 16, 2026
Reply from Canadian Appliance Source - London
Hello Amy,
We’re so glad everything felt smooth and easy from beginning to end. It’s great to know our team made the experience a positive one for you.
Thank you for choosing us—we look forward to helping you again or welcoming you back in-store.
Take care,
CAS
Adam was very helpful and…
Adam was very helpful and knowledgeable. Helped us get everything together and achieve our vision
March 15, 2026
Reply from Canadian Appliance Source - London
Hi Madison & Derek,
Thank you for your kind review! We’re so glad to hear that Adam was helpful and knowledgeable and that he was able to assist you in bringing your vision to life.
We truly appreciate your business and are happy we could make the process smooth and enjoyable. CAS looks forward to serving you again in the future—please feel free to recommend us to your family and friends!
CAS
Worst service ever
Worst service ever. Messed up the delivery date as it was not explained correctly when I purchased the appliances. Will never purchase or recommend this company. Waiting for someone to call and correct the problem but doubt that will happen.
March 11, 2026
Reply from Canadian Appliance Source - London
Dear Jill,
Thank you for sharing your feedback with us. We sincerely apologize for the delivery issues you experienced.
Upon reviewing your order notes, it appears the order was not completed in time to secure your preferred delivery date. Because our delivery partner only services your area once a month, all order details must be finalized at least one month in advance to book a slot.
We apologize that this requirement was not clearly communicated at the time of your purchase, and we appreciate you bringing this matter to our attention.
Regards,
CAS
Adam was wonderful
Adam was wonderful. I typically avoid shopping anywhere that has sales people that get commission. I find many of them pushy and it annoys me to no end. Adam was not pushy at all, he gave us all the options without a tilt towards more expensive products and let us decide. Absolutely recommend asking for Adam if you're looking for appliances in London.
March 8, 2026
Reply from Canadian Appliance Source - London
Hi Jaime and James,
Thank you so much for your thoughtful review! We’re delighted to hear that Adam provided a pressure-free experience and helped you explore all your options so you could make the choice that was right for you.
We truly appreciate your business and are glad we could make your appliance shopping enjoyable. CAS looks forward to serving you again in the future—please feel free to recommend us to your family and friends!
CAS
This was a great purchasing experience
This was a great purchasing experience. I phoned CAS to inquire about options for microwaves. We narrowed down the options and placed the order all on the phone - no issues. I was informed of the delivery date through email. The product arrived exactly on time, the agent explained the return policy, and I picked it up with no waiting time. I will definitely shop at this location again!
March 13, 2026
Reply from Canadian Appliance Source - London
Hello Kent,
We’re thrilled that your buying experience was seamless from start to finish, from exploring options over the phone to receiving your product right on schedule. We can’t wait to assist you with your next purchase!
All the best,
CAS
Do some research yourself
Do some research yourself. I was told the appliance I bought had a feature it does not have. Everything else was great.
March 14, 2026
Super helpful advice and information…
Super helpful advice and information provided. Worked with reno timelines for delivery too, thank you!
March 11, 2026
Reply from Canadian Appliance Source - London
Hello Greg,
We’re really glad we could help make things easier and keep everything aligned with your renovation schedule. It was a pleasure assisting you throughout the process, and we look forward to working with you again or seeing you back in the store.
Warm regards,
CAS
Anna in ur London Ontario Location
Anna in your London, Ontario location, Was extremely knowledgable and very helpful when deciding on our washer dryer combo. We have purchased appliances from her in the past, and if we decide we need any further products we will definitely contact her.
March 19, 2026
Reply from Canadian Appliance Source - London
Hi Madison,
Thank you so much for your feedback and for choosing CAS—we truly appreciate your business! We’re thrilled to hear that Anna at our London, Ontario location provided knowledgeable and helpful guidance while assisting with your washer and dryer combo.
It’s wonderful to know you’ve had positive experiences with her in the past, and we look forward to helping you with any future appliance needs. If any friends or family are looking for appliances, we’d sincerely appreciate you recommending CAS.
Thanks again, and we look forward to serving you next time!
CAS
The whole experience was awesome!
The guy at the store was knowledgeable and helpful in getting the appliance picked out. Delivery was quick (basically the next day) and the 2 delivery guys did a great job getting in and out quickly after setting up my washer and removing the old one. 5 star experience!
March 18, 2026
Reply from Canadian Appliance Source - London
Hi Rob,
Thank you so much for your wonderful feedback and for choosing CAS—we truly appreciate your business! We’re thrilled to hear that our store associate was knowledgeable and helpful in selecting your appliance, and that delivery was fast and efficient.
It’s great to know the delivery team handled everything smoothly, from setting up your new washer to removing the old one. We’re delighted your experience was a 5-star one!
We’d love the opportunity to serve you again in the future, and if any friends or family are looking for appliances, we’d sincerely appreciate you recommending CAS.
Thanks again, and we look forward to helping you next time!
CAS
Reply from Canadian Appliance Source - London
Hi Jacek,
Thank you so much for your feedback and for choosing CAS—we truly appreciate your business! We’re thrilled to hear that everything was perfect.
We’d love the opportunity to serve you again in the future, and if any friends or family need appliances, we’d sincerely appreciate your recommending CAS.
Thanks again, and we look forward to helping you next time!
CAS
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