Adam was very helpful choosing the right appliances and offer options. They have been very accommodating while our renovations have been going on and delivering delays. Communication was always effi... See more
Company replied
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See what reviewers are saying
They brought the new refrigerator into our home set it up, connected the water line and took our old one along. All the work was done cheerfully and swiftly.
Company replied
So far excellent customer service. Paz and Adam have gone above and beyond. We're just getting to the delivery which should be an easy.
Company replied
Adam was wonderful. I typically avoid shopping anywhere that has sales people that get commission. I find many of them pushy and it annoys me to no end. Adam was not pushy at all, he gave us all the o... See more
Company replied
Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - London
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
1230 Wellington Rd., Unit 110, N6E1M3, London, ON, Canada
- 5192664533
4.4
Excellent
2K reviews
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Salesperson and delivery personnel
Salesperson and delivery personnel. Both were excellent Right date and on time
March 9, 2026
Reply from Canadian Appliance Source - London
Hi Pierre,
Thank you so much for your feedback and for choosing CAS—we truly appreciate your business! We’re thrilled to hear that both our salesperson and delivery team provided excellent service and that everything was delivered on the right date and on time.
We’d love the opportunity to serve you again in the future, and if any friends or family need appliances, we’d sincerely appreciate your recommending CAS.
Thanks again, and we look forward to helping you next time!
CAS
Reply from Canadian Appliance Source - London
Hi Dianna,
Thank you so much for your feedback and for choosing CAS—we truly appreciate your business! We’re thrilled to hear that Adam provided great service and that you’re pleased with your experience.
We’d love the opportunity to serve you again in the future, and if any friends or family are in need of appliances, we’d sincerely appreciate you recommending CAS.
Thanks again, and we look forward to helping you next time!
CAS
Went above and beyond to get us the…
Went above and beyond to get us the best price possible.
March 15, 2026
Reply from Canadian Appliance Source - London
Hi Colin,
Thank you so much for your feedback and for choosing CAS—we truly appreciate your business! We’re thrilled to hear that our team went above and beyond to get you the best price possible.
We’d love the opportunity to serve you again in the future, and if any friends or family need appliances, we’d sincerely appreciate your recommending CAS.
Thanks again, and we look forward to helping you next time!
CAS
Have was quite helpful and efficient in…
Have was quite helpful and efficient in putting down my order. Thanks.
March 16, 2026
Reply from Canadian Appliance Source - London
Hi,
Thank you so much for your feedback and for choosing CAS—we truly appreciate your business! We’re glad to hear that Have was helpful and efficient in processing your order.
We’d love the opportunity to serve you again in the future, and if any friends or family need appliances, we’d sincerely appreciate you recommending CAS.
Thanks again, and we look forward to helping you next time!
CAS
Bought appliances on Saturday and they…
Bought appliances on Saturday and they were delivered on Wednesday. Delivery guys were great!
March 14, 2026
Reply from Canadian Appliance Source - London
Hi Happy,
Thank you for your feedback! We’re thrilled to hear that your appliances were delivered so quickly and that our delivery team made a great impression.
We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to recommend us to your family and friends—we’d be happy to help them as well!
CAS
Havey was great.
March 15, 2026
Reply from Canadian Appliance Source - London
Hi Chris,
Thank you for your feedback! We’re glad to hear that Havey provided great service.
We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to recommend us to your family and friends—we’d be happy to help them as well!
CAS
Team had excellent service
Team had excellent service, were very knowledgeable and helpful . 10/10. Would shop there again .
March 8, 2026
Reply from Canadian Appliance Source - London
Hi Adam,
Thank you for your fantastic feedback! We’re thrilled to hear that our team provided excellent service, knowledge, and helpful guidance. A 10/10 rating means a lot to us!
We truly appreciate your business with CAS and look forward to serving you again in the future. Please feel free to share your experience with family and friends—we’d be happy to help them as well!
CAS
Reply from Canadian Appliance Source - London
Hi Anthony,
Thank you for your feedback! We’re glad to hear you had a great experience overall with CAS.
We truly appreciate your business and look forward to assisting you again in the future. Please feel free to recommend us to your family and friends—we’d be happy to help them as well!
CAS
Our salesmen Adam
March 14, 2026
Reply from Canadian Appliance Source - London
Hi Lenora and Robert,
Thank you for your feedback! We’re glad to hear that Adam provided helpful service during your experience.
We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to share your experience with family and friends—we’d be happy to help them as well!
CAS
Anna was fantastic to do business with
Anna was fantastic to do business with. She showed us a variety of appliances in our price range and helped us decide on a new model with more features then the appliance we originally chose for the same price.
March 7, 2026
Reply from Canadian Appliance Source - London
Hi Kelly & Brett Morden,
Thank you so much for your wonderful review! We’re thrilled to hear that Anna provided fantastic support, showing you a variety of options and helping you find a model with more features at the same price.
We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to recommend us to your family and friends—we’d be happy to help them as well!
CAS
Reply from Canadian Appliance Source - London
Hi Mike & Elaine,
Thank you for your review! We're glad to hear that our salesperson provided great service and was very knowledgeable.
We truly appreciate your business and look forward to assisting you again in the future. Please feel free to recommend CAS to your family and friends as well. Thanks again for your support!
CAS
I received great customer service from…
I received great customer service from both Alex and Adam. The microwave was ready for pickup on time. I would recommend CAS for a positive shopping experience.
Thank you
Lorraine Parr
March 13, 2026
Reply from Canadian Appliance Source - London
Hi Lorraine,
Thank you for your review! We're thrilled to hear that Alex and Adam provided great customer service and that your microwave was ready for pickup on time. We appreciate your recommendation and are glad you had a positive shopping experience with CAS.
We truly appreciate your business and look forward to assisting you again in the future. Please feel free to recommend CAS to your family and friends as well. Thanks again for your support!
CAS
Reply from Canadian Appliance Source - London
Hi Ken & Michele,
We're glad you had a great experience with our service, quality, and incredible delivery! We appreciate your positive feedback and support.
CAS
Easy way to buy an appliance if you…
Easy way to buy an appliance if you know what you want. Salesperson was excellent and helpful and the appliance was in stock and delivered in a couple of days. Highly recommend this store.
March 12, 2026
Reply from Canadian Appliance Source - London
Hi,
Thank you for your review! We're glad to hear that your appliance purchase was easy, that our salesperson was excellent and helpful, and that your item was in stock and delivered quickly. We appreciate your high recommendation!
We truly value your business and look forward to assisting you again in the future. Please feel free to continue recommending CAS to your family and friends. Thanks again for your support!
CAS
Reply from Canadian Appliance Source - London
Hi Fred,
Thank you for your review! We're glad to hear that the removal and installation process went smoothly and made everything easy for you.
We truly appreciate your business and look forward to assisting you again in the future. Please feel free to recommend CAS to your family and friends as well. Thanks again for your support!
CAS
Timely delivery
Friendly guys delivered ahead of schedule! Tested the hoses to make sure they worked after hook up. Machine works well. All good here 👍
March 11, 2026
Reply from Canadian Appliance Source - London
Hi Tracey,
Thank you for your review! We're thrilled to hear that our delivery team was friendly, arrived ahead of schedule, and ensured everything was working properly. It's great to know your machine is running well.
We truly appreciate your business and look forward to assisting you again in the future. Please feel free to recommend CAS to your family and friends as well. Thanks again for your support!
CAS
Good purchase experience, disappointing installation.
Very happy with the store experience. Havy Khalil was a pleasure to deal with.
The delivery experience was disappointing. I felt for the crew because it was a miserable day, but, in their hurry, they marked our kitchen floor when installing the fridge. We will probably need the floor repaired.
March 6, 2026
Reply from Canadian Appliance Source - London
Hi Shawn,
Thank you for your review! We're glad to hear that your delivery was fast and efficient.
We truly appreciate your business and look forward to assisting you again in the future. Please feel free to recommend CAS to your family and friends as well. Thanks again for your support!
CAS
Adam was wonderful to work with with…
Adam was wonderful to work with with all of his professionalism and knowledge. Made my decision easy. We will definitely return to this location in London.
March 9, 2026
Reply from Canadian Appliance Source - London
Hi Sandra,
Thank you for your review! We're delighted to hear that Adam’s professionalism and knowledge made your decision easy and enjoyable. We look forward to welcoming you back to our London location for your future appliance needs.
We truly appreciate your business and hope you’ll continue recommending CAS to your family and friends. Thanks again for your support!
CAS
Reply from Canadian Appliance Source - London
Hi John,
We're happy to hear that you had a great customer service experience. We appreciate your feedback and time.
CAS
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