Adam was very helpful choosing the right appliances and offer options. They have been very accommodating while our renovations have been going on and delivering delays. Communication was always effi... See more
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They brought the new refrigerator into our home set it up, connected the water line and took our old one along. All the work was done cheerfully and swiftly.
Company replied
So far excellent customer service. Paz and Adam have gone above and beyond. We're just getting to the delivery which should be an easy.
Company replied
Adam was wonderful. I typically avoid shopping anywhere that has sales people that get commission. I find many of them pushy and it annoys me to no end. Adam was not pushy at all, he gave us all the o... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - London
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
1230 Wellington Rd., Unit 110, N6E1M3, London, ON, Canada
- 5192664533
4.4
Excellent
2K reviews
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Staff at Canadian Appliance Source are great
Adam was very knowledgeable and able to answer all our questions. Great communicator. Best price
March 7, 2026
Reply from Canadian Appliance Source - London
Greetings Paul and Mary,
We really appreciate you sharing your experience! It’s great to know that Adam was able to answer all your questions and provide the clear communication we strive for.
Thank you for your business, and we look forward to assisting you both again in the future.
Best,
CAS
Great experience
Great experience. Salesman Adam Abuiso was very helpful with the selection of my new dryer.
Delivery was very fast and professional
Will definitely deal with you guys again
February 28, 2026
Reply from Canadian Appliance Source - London
Greetings Kelly,
Thank you for the wonderful feedback! We are thrilled that you had such a smooth experience and that our team could assist in getting your new dryer set up so quickly.
It was a pleasure serving you, and we can't wait to help you with your next project.
Cheers,
CAS
Lots of selections to choose from
Lots of selections to choose from. Friendly and knowledgeable sales representatives.
February 27, 2026
Reply from Canadian Appliance Source - London
Hi,
We appreciate your feedback! We're glad you found a wide variety and that our sales representatives were friendly and knowledgeable. Thank you!
CAS
Reply from Canadian Appliance Source - London
Hi David,
We are delighted to hear about the excellent service you received both in our store and with the delivery. Thank you for your positive feedback!
CAS
Adam Abuiso was great!
Good questions from Adam quickly narrowed our options and his quality customer service and salesmanship closed the deal. Delivery arranged and all good with removal of old fridge
March 6, 2026
Reply from Canadian Appliance Source - London
Hello Lee,
We're glad to hear that Adam’s thoughtful approach helped quickly narrow down the options and make the decision easier for you. It’s great to know his customer service and guidance helped bring everything together smoothly.
We're also pleased that the delivery and removal of your old fridge went well and that the process was straightforward from start to finish. We truly appreciate you choosing to work with us and hope you enjoy your new appliance!
Kind regards,
CAS
Adam was great to deal with
Adam was great to deal with. He is very professional, knowledgeable and provides great customer service.
March 6, 2026
Reply from Canadian Appliance Source - London
Hello Edward and Young,
We’re very pleased to hear that Adam provided you with professional, knowledgeable service and made your experience a positive one. We’ll be sure to share your comments with him.
We truly appreciate your purchase and hope to welcome you back again soon.
Kind regards,
CAS
Fast amd easy…
I bought my stove online from the company's website in London, On. It was fast and easy. They delivered the stove right at the time when they said they would. The delivery guys did a nice and professional job installing the new stove and taking the old stove out of my house and into their truck at no cost. I couldn't be happier! Thank you!!
March 5, 2026
Reply from Canadian Appliance Source - London
Hi Sara,
Thank you so much for your wonderful review! We’re thrilled to hear that your online purchase was smooth and that our delivery team provided professional, timely service—installing your new stove and removing the old one with ease. Your satisfaction is our top priority, and we truly appreciate you choosing CAS in London, ON. We look forward to assisting you again in the future, and we’d be grateful if you shared your experience with family and friends as well.
CAS
Anna was very helpful to us
We have shopped at Canadian Appliance Source and, once again, Anna was very helpful showing us various options of washers and dryers. We will be sure to shop here again.
March 2, 2026
Reply from Canadian Appliance Source - London
Hi Len & Shelia,
Thank you for your wonderful feedback! We're thrilled to hear that Anna provided helpful guidance and showed you the best options for washers and dryers. It’s great to know that you plan to shop with us again.
We truly appreciate your business and thank you for choosing CAS. We look forward to serving you again in the future, and please feel free to recommend us to your family and friends!
CAS
Stove purchase
Great sales representative! Friendly and knowledgeable. Delivery arrived as scheduled.
March 4, 2026
Reply from Canadian Appliance Source - London
Hi Pam and Ron,
Thank you for sharing your experience! We're delighted that our sales representative provided helpful and friendly guidance, and that our delivery team met the scheduled time. Ensuring smooth and reliable service is very important to us.
We sincerely appreciate your support and thank you for choosing CAS. We look forward to assisting you again, and we’d be grateful if you share your experience with family and friends.
CAS
Adam does his best for us
Adam does his best for us. Pleased with product and price.
February 28, 2026
Reply from Canadian Appliance Source - London
Hi Peter,
Thank you for your kind review! We're very pleased that Adam provided excellent assistance and that you’re satisfied with your product and price. Ensuring a smooth and positive customer experience is always our priority at CAS.
We truly appreciate your business and look forward to helping you again in the future. Please feel free to recommend CAS to your family and friends as well!
CAS
Bosch 500 series dishwasher purchase
Easy online purchase, good over phone support, fast delivery
Great experience overall
March 3, 2026
Reply from Canadian Appliance Source - London
Hi Scott,
Thank you for your feedback! We're thrilled to hear that your online purchase was easy, our phone support was helpful, and that delivery was fast. It's wonderful that you had a great overall experience with CAS.
We truly appreciate your business and thank you for choosing CAS. We look forward to serving you again in the future, and please feel free to recommend us to your family and friends!
CAS
Very helpful, knowledgable and efficient
Our sales lady was very helpful and knowledge about the products we needed. She was quick and efficient as well.
March 3, 2026
Reply from Canadian Appliance Source - London
Hi Sara,
Thank you for sharing your experience! We're delighted that our sales team was knowledgeable, helpful, and efficient, helping you find the products you needed quickly and easily.
We sincerely appreciate your support and thank you for choosing CAS. We look forward to assisting you again, and we’d be grateful if you share your experience with family and friends.
CAS
Anna is always great to deal with and…
Anna is always great to deal with and the service was great with the insulation included.
March 3, 2026
Reply from Canadian Appliance Source - London
Hi Bernadette,
Thank you for your kind review! We're very pleased that Anna provided great service and that the installation was handled smoothly. Ensuring our customers have a seamless experience from start to finish is always our priority at CAS.
We truly appreciate your business and look forward to helping you again in the future. Please feel free to recommend CAS to your family and friends as well!
CAS
Highly recommend Canadian Appliance Source for superior service and delivery
Ayaan Syed was super helpful with our recent purchase of a Samsung washer and dryer set. Would highly recommend Canadian Appliance Source !
March 3, 2026
Reply from Canadian Appliance Source - London
Hi Andrea,
Thank you for your wonderful feedback! We're thrilled that Ayaan Syed provided such helpful support with your Samsung washer and dryer purchase. It’s fantastic to hear that you would recommend CAS to others.
We truly appreciate your business and thank you for choosing CAS. We look forward to serving you again in the future, and please feel free to share your experience with family and friends!
CAS
Very helpful with presenting all…
Very helpful with presenting all options of the LG Fridge I wanted. Delivery and installation went perfectly the next day.
Thank you.
March 3, 2026
Reply from Canadian Appliance Source - London
Hi Dorothy,
Thank you for your feedback! We're glad to hear that our team was very helpful in presenting all the available options for the LG fridge you wanted. It’s also wonderful to know that your delivery and installation went perfectly the very next day.
We truly appreciate your business and thank you for choosing CAS. We look forward to serving you again in the future, and please feel free to recommend us to your family and friends!
CAS
Terrible customer service
Purchased a gas range on a Sat told it would be delivered the following Tuesday received a phone call saying the delivery was moved til Thursday a cpl hours later was told it wasnt going to be delivered until the week after. I'm pretty sure the sales rep knew what was in inventory and just wanted to make a sale. I asked for a refund and took my business elsewhere.
February 27, 2026
Reply from Canadian Appliance Source - London
Dear Jim,
Thank you for your feedback.
Please accept our apologies for the inconvenience and confusion regarding the retrieval of your gas range.
While your order was placed for pickup at our London location, our inventory is housed at our central distribution center in Vaughan.
The delay you experienced was due to a logistics issue during the transfer between these locations and was beyond the control of your sales representative.
We would like to clarify that the appliance was in stock at the time of your order.
We strive for transparency in all our communications and regret any misunderstanding regarding the availability of the unit.
We can confirm that your order has been canceled.
A refund of your $247.66 deposit was processed on March 4th.
Sincerely,
CAS
Reply from Canadian Appliance Source - London
Hi Paul,
Thank you for your feedback! We’re glad to hear that our salesperson provided friendly service and that your delivery was prompt. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
Reply from Canadian Appliance Source - London
Hi Jade,
We really appreciate your kind words! It’s wonderful to know that the entire process was smooth and professional. Thank you for choosing CAS—we look forward to assisting you again and hope you’ll share your experience with family and friends.
CAS
Canadian Appliance Source
Anna Facciorusso sends me product deals from time to time. I believe she is out of southern Ontario. I am in Eastern Ontario, and I get amazing service from her whenever I need to replace a major appliance. So far CAS has always had the best deal, and I’ve been very happy with my purchases. AF has never been pushy, and I will definitely shop with her again.
December 13, 2025
Unprompted review
Dishonest Retailer
On Nov. 17th of this year we purchased a new refrigerator because of the positive experience we had in September with the purchase of a dishwasher. BUT, were we ever wrong to have gone back. We specifically asked the salerep, Havy Khalil if the frig went on sale at the end of the week with Black Friday promotions would we receive a rebate and he confirmed this would be the case. Wrong - today Nov 21st he now says that he will not honour a rebate because delivery was one day before the announcement of the sale. We thought we were dealing with an honest retailer - not so. We will never buy another appliance from this retailer and will highly recommend to our friends the do the same.
November 21, 2025
Unprompted review
Reply from Canadian Appliance Source - London
Dear Customer,
Thank you for sharing your feedback with us.
We understand that you reached out to the sales team regarding a price match after the appliance had been delivered, which is against our established price match policy.
As per our records, the requested pricing was honored as a gesture of goodwill in this instance.
A refund of $81.46 was processed on November 22nd.
Sincerely,
CAS
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