Canadian Appliance Source - London Reviews 

We ordered a dishwasher from CAS, as we had purchased product from them in the past and had a positive experience. Little did we know that the installer would give us the bad news of the washer not being able to fit into the allotted space where our previous washer was installed. Sadly we had to return it and the process of return and refund went well thanks to customer service rep Aisha, so I have to say we're still impressed with CAS and will look forward to future purchases.

I bought a $3,000 dishwasher from Canadian Appliances. It arrived without a mounting bracket, so the installer said he could not install it. I was told I had to order the part from the manufacturer and when I did so, it took about an hour on the phone to get them to send the part. Then they said it would take up to two weeks for me to get it. I had no working dishwasher, and a dishwasher sitting in my kitchen.l had guests coming and this was the state of the kitchen. So, after all of that hassle, which should have been handled by the sales staff at Canadian Appliances, as it was their dishwasher, I went to Rona and the fellow there gave me a whole package of Bosch parts including the mounting bracket free of charge—that is customer service!! I then had to wait for the installer for a few days and he charged us another $250 because he said we did not have the correct hook up—not sure I believed that, but we were desperate by that point. In addition, CA sold me a plug and cord for $33.00 and I did not need it, as the dishwasher already had one. I took it back to CA and they said I had to get permission from the manufacturer. I live 100K from CA, so I had to go home, fill out the form and then take it back 100K to get my money!!!! The manufacturer said it was final sale and could not be returned. So now I am out $3,283 for a dishwasher I don’t love. I will never ever buy from Canadian Appliances again.

We were very surprised and frustrated after purchasing two high end refrigerators. Unlike several refrigerators that we have purchased in the past, these units required more complicated installation which we learned only after the units were sitting in our kitchen.
These refrigerators are tall and unstable so can tip over very easily so that they pose a real danger. They should never have been delivered without a co-ordinated arrangement to have a contractor install them. The units also had two right hinge doors which is ridiculous fo side by side units. Canadian Appliance Service will not provide a technician to correct the door hinge issue. They also have made no provision to arrange for an installation technician or even provide a list of recommended installers. These issues could all be avoided by spending as much energy on communicating with their customers appropriately as they did on getting paid. We will never deal with this company again.

Nishta made changing my delivery date perfect and seamless. She was courteous. Our salesperson Adam from the London store is the best, he is very passionate about his job. not only is he very knowledgeable about his work, but he is also sincere. He does not try to sell you something you do not need, he knew our restrictions on size and was able to find us a perfect fridge. Even though we went in many times, he always showed us and explained the fridges to us. 10 stars

Aisha Dolip responded to an enquiry regarding previous appliance purchases very rapidly and in a kindly manner. Thank you. Rob Dean, London, Ontario.

Great service from Varsha Singh. All of CAS group are professional and supportive. Used CAS a couple of times and never had any concerns. 5 star all the way.

Aisha was both professional and helpful.
I have no hesitation in recommending her and the company to friends.

Easy delivery, machine worked right away. Took away old machine no problem.

We didn’t have the best experience with the actual in-store sales rep that we dealt with resulting in the range we purchased needing to be exchanged.
Veshma assisted us with any calls I made during the return and exchange process. Treshna responded promptly to my many emails. She answered my questions and provided any information I asked for. The new range was arranged and delivered fairly quickly. I thank both of these women for making a very frustrating situation work out as best as possible for me.

My senior mother attempted to purchase a gas range in store. The sales man was dismissive and zero help. Sold her something she didn’t want and didn’t elaborate features of range. Once delivered, she tried to return it and was met with distain and got the run around. After several emails and phone calls by me, we FINALLY managed to speak with a real person named Wayne. He was amazing. Told us what we needed to do and helped with all our issues immediately. Why can’t more people in the company be like that? Was going to give a zero star rating but had to give a few stars only because of the treatment and service Wayne provided. People like Wayne are the only thing holding this company’s reputation together.

I dealt with Adam Abuiso to order. Extremely knowledgeable helpful and answered all my questions.
I called to set up my deliver and spoke with Diresh Seeboruth who also helped me set up delivery.
Both were excellent helpful and patient.
Delivery is slated for next week Thursday. I hope all goes well.

Dealing with multiple layers of electronic infrastructure can be frustrating as I found during a previous experience with CAS. I was very pleased to find that this time everything went smoothly and the lady who resolved the issue over the phone, Sheshna C., was courteous and acted efficiently.
Thank you.
Rick H.

got ripped off on pricing and was told someone would call never happened will never ever buy from CAS again and will tell everyone i know not to either

Great service

It was easy to work with Ayaan Syed. I got a cooktop.
They offered great pricing for the appliance and it was available for me to pick up the next day.
Great CAS team.

From Adam Abuiso's customer service in helping to select and order the appropriate appliances, to the delivery crew who were on time, courteous and efficient, everyone provided exceptional service. Thank you CAS.

Everything was excellent. From our sales associate to the pick up. Will definitely return to get our other appliances.

My experience was excellent! Fast processing and fast delivery. I am also very pleased with your delivery service team. Both guys were quick and careful and a pleasure to deal with.

We found a good selection at the show room, price points were average to a little below average
The sales person was excellent very helpful and straightforward

The sales representative went above and beyond expectations to assure the delivery of the stove to a location surrounded by road construction on a date at a time suitable to the purchaser. Thank you.