Adam was very helpful choosing the right appliances and offer options. They have been very accommodating while our renovations have been going on and delivering delays. Communication was always effi... See more
Company replied
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They brought the new refrigerator into our home set it up, connected the water line and took our old one along. All the work was done cheerfully and swiftly.
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So far excellent customer service. Paz and Adam have gone above and beyond. We're just getting to the delivery which should be an easy.
Company replied
Adam was wonderful. I typically avoid shopping anywhere that has sales people that get commission. I find many of them pushy and it annoys me to no end. Adam was not pushy at all, he gave us all the o... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - London
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
1230 Wellington Rd., Unit 110, N6E1M3, London, ON, Canada
- 5192664533
4.4
Excellent
2K reviews
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The worst company ever!
I am completed dissatisfied with this company. The staff are not knowledgeable about how deliveries work and are totally not helpful when you call. There are no supervisors to talk to and no one seems to care or want to try to make your experience better. I will NEVER shop there again and will only give bad reviews to everyone I know. WORST COMPANY EVER. They don’t tell you that you have to pay for the delivery before it can be scheduled. Then, they tell you to wait to be called by the delivery company, but they won’t ever call. They only call and set up your installation once you’ve paid. I haven’t had it installed yet but am so worried that they won’t know what to do. Also, if anything ever goes wrong, I’m so afraid of having to get it fixed and to go through the warranty. So disappointed that I went to a local company for a dishwasher. Should have gone to Home Depot or Lowe’s.
September 4, 2023
Reply from Canadian Appliance Source - London
Dear Customer,
Thank you for taking the time to share your feedback with us.
We regret to learn that your experience has been less than adequate with CAS.
Please note there needs to be a 100% payment in order for our warehouse team to be able to release an appliance.
This is why our customer care team members will ask you to clear your balance before scheduling your delivery.
CAS does not offer installation for dishwasher. However, we recommend our third-party installation company to customers.
In regards to the installation, please know that we are two seperate companies and we are not involved in each other's processes.
We can see that your Bosch dishwasher has been delivered on September 09th of 2023.
We apologize for any inconvenience caused.
Thank you kindly,
CAS
T.B
Kitchen Appliances
Adam was extremely helpful on specifics of all brands so he gets a 5 star.
However we did not get our delivery as scheduled which was inconvenient.
Overall a good store experience.
August 26, 2023
They rescheduled my delivery 3 times…
They rescheduled my delivery 3 times and took 11 days for delivery. Really bad service. Never goona buy from them and don’t waste your time by buying with them
August 25, 2023
Reply from Canadian Appliance Source - London
Dear Akshya,
Thank you for sharing your concerns with us.
We are sorry to hear that the delviery has not been scheduled successfully.
From the records, we have refunded the delivery fees due to the inconvenience.
Our sincere apologies for your experience.
Thank You,
W.L
CAS
Appliance was delivered damaged.
Appliance was delivered damaged.
Waiting for replacement.
August 22, 2023
Reply from Canadian Appliance Source - London
Dear Michael,
Thank you for taking the time to share your feedback.
We regret to learn that your experience has been less than adequate.
Please note that an email has been sent to you by our Aftersales team.
May you please respond to their email for further assistance?
Thank you kindly,
ST
CAS
Adam was a great sales persons
August 22, 2023
The first guy who came last week was a…
The first guy who came last week was a very rude man
August 20, 2023
Reply from Canadian Appliance Source - London
Dear Abdelrahman,
Thank you for taking the time to share your feedback.
We regret to learn that your experience has been less than adequate.
Please be rest assured that your feedback will be forwarded to the concerned department.
We apologize for any inconvenience.
Thank you kindly,
ST
CAS
I needed a separate bill for the stove…
I needed a separate bill for the stove and dishwasher as two different sources are paying me back, I asked but never got a response. I really need this.
August 22, 2023
The young man we had was very…
The young man we had was very courteous, and helpful not pushy
Thank you Ayaan for your help we greatly appreciated it .
Would recommend him and your store
August 22, 2023
Adam Abuiso was wonderful to work with
Adam Abuiso in London was wonderful to work with. We found him to be very knowledgeable, leaving us confident in our purchase
August 19, 2023
Sales man didn't seem to know what he…
Sales man didn't seem to know what he was doing. Had to phone numerous times to get fridge replacement for damaged one that was delivered.
August 12, 2023
Reply from Canadian Appliance Source - London
Dear Joe,
Thank you for taking the time to share your feedback.
We regret that your experience has been less than adequate.
Please be rest assured that your feedback will be forwarded to our Sales Management team.
We apologize for any inconvenience,
Thank you kindly,
ST
CAS
How flexible my order is.
August 19, 2023
Great customer service!
Very helpful customer service. Listened and focused on our needs.
August 15, 2023
Great customer service and a great deal!
August 12, 2023
The sales rep ordered me the wrong…
The sales rep ordered me the wrong dishwasher! Mine come with no keys in the door and that’s what I was told I was getting. Now trying to deal with customer service is a nightmare. I’m supposed to get a stove in a month and now I just want my money back and to go somewhere else. 5 hours today on the phone trying to sort this out is totally unacceptable. I didn’t realize till after it was installed that the inside was missing the jets. Now you say I can’t return it cause I opened it?? So wrong it wasn’t my error!
August 14, 2023
Reply from Canadian Appliance Source - London
Hi Kelly,
Thank you for your review.
We are sorry to learn that you are not pleased with your dishwasher.
Please understand that yes we do not accept returns on products that have been installed and used.
This policy is comparable to most major appliance retailers and is posted on our website as well as on the invoice you received.
Our apologies for any inconvenience.
Thank You,
W.L
CAS
Account Executive knowledgeable and…
Account Executive knowledgeable and clearly wanted my business. Utilized manufacturer's incentive programs to reach competitive price
August 5, 2023
Sales person didn’t know much about…
Sales person didn’t know much about appliances.
Also, it took them almost an hour to match what site was giving me.
Very poor experience
I could do this online and save myself trip to the store
August 13, 2023
Reply from Canadian Appliance Source - London
Dear Customer,
Thank you for taking the time to share your feedback.
We have addressed this with our Senior Management to review with the staff at this location.
We apologize for any inconvenience.
Thank you kindly,
VG
CAS
Fridge delivery sucks
Fridge delivery cancelled and we were stuck with rotting food. No cold water during a hot summer. Supposed to come Saturday and was rescheduled for Wednesday. Today is now Wednesday. The fridge was supposed to come today and delivery was cancelled for second time. Now coming on Friday but no promises made. I just heard from CAS that sales team cannot be sure of delivery, but on their web site, our fridge model had this promise--In stock/same day/next day delivery. We waited one week and lost $300 worth of food.
August 7, 2023
Reply from Canadian Appliance Source - London
Hello Lori,
Thank you for taking the time to share your feedback.
We regret to learn that your delivery experience has been less than adequate.
This is certainly not the experience we wish for our customers to have.
Please note that at the time of purchase, our Sales Team has been advised to give as much information as possible concerning expected timelines and estimated arrivals.
However, our team may not have any way of knowing if a particular model has been unexpectedly affected by a manufacturer's delay.
We can see the unit is currently being delivered today.
We apologize for any inconvenience.
Thank you kindly,
VG
CAS
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