Canadian Appliance Source - London Reviews 

Worst customer service I have ever received. Very unorganized and keep putting you off for any type of communication.The only positive was our salesman Adam, very knowledgeable and great to deal with

The sales agent explained details about product, and was patient with us. She paid attention to the details and found us what we wanted at a great price. Will definately buy another product from same store/ location. Great customer service!! Exceptional!!

CAS are a company that misstates the truth, DO NOT BUY FROM THIS COMPANY!
I bought a wall oven on advice that turned out to be tiny and not a fit for my kitchen. I informed Anna Facciorusso, my contact and senior sales agent. I requested a suitable wall oven which we found and she stated that was indeed in stock. On Canada day she called me and then stated that actually it had been sold, though she could not give me a date when it was sold. I knew that basically that she had been mistaken telling me that it had been in stock.
If I exchanged the oven for another from CAS then they would only charge me a 20% 'restocking' fee. I pointed out that Anna had informed me that a new oven ( that would fit) could take up to two months to arrive!
So CAS is expecting me to be without an oven for up to two months??? Seriously?? To cap it all 'after sales' informed me today that the oven had not been in stock and they are now demanding 25% 'restocking' fee.
At CAS, Anna informed me that she has no communication with 'after sales' and vice versa.......don't they all work for CAS????
Everyone at CAS shirks responsibility for actions, and of course you, as customer, are the one impacted.
I have purchased before from CAS.....but never again.

CAS in their reply, are again misstating the facts, a nicer way to say they are lying. No specifications were discussed prior to ordering, and I was specifically told by Anna that the Fulgor was In Stock, but she then backtracked after I learned that it had been ‘ sold’ and she did not know ‘when’. CAS are a pack of lies and carry on lying instead of apologizing!!!
Again, Do Not Purchase from this outfit,

We had a knowledgeable salesperson. Adam Abiuso.

Everyone we delt with were great, helpful and professional

They tried to accommodate what I needed and the time frame I need it in . They were pleasant.

Our purchase arrived on time on the delivery date we were expecting. The whole purchasing experience was very smooth!

The sales rep (Adam Abiuso) provided us with excellent advice and narrowed down selections for a refrigerator that would fit our space and needs. He saved us a lot of time.

good service. Only thing is address should have been accurate for delivery

Top notch service from start to finish! Adam was very helpful finding a freezer that not only fit my budget but also met all our needs! It was delivered to the London location as expected! The staff that were onsite when I picked it up were very friendly and helpful! All in all a perfect experience, thank you!

The salesperson (Adam Abiuso),that I spoke with, was extremely knowledgeable and helpful with our microwave purchase. He was not pushy and did not use pressure tactics to make a sale. I would highly recommend him to anyone who is looking for an appliance. I plan on taking him up on his suggestions for a stove as well. The pickup process was equally pleasant as well.

Salesperson Alexander Cote was easy to deal with and very efficient communicating. Would use him for any future appliance purchases.

Exceptional customer service by Adam and excellent pricing

Very professional and efficient purchase.
Offered extended service plan and delivery without any pressure.
Very happy with our new Jenn Air Electric Range.
Will definitely purchase our next major appliance from CAS.

The website is easy and very convenient to use... love the ability to chat to a salesperson while viewing the site. I was quoted a better price then shown, emailed an invoice and was able to complete and pay for the order easily.

Alex was professional and friendly and also very efficient and helpful every step of the way.

The sales person was very knowledgeable and helpful without being pushy in any way. Delivery staff was on schedule , polite, efficient. They went above and beyond to what was required of them, and it is greatly appreciated.

Adam Abiuso was a pleasure to deal with! We started our search online and then went to the showroom to make our final choice. Adam was so knowledgeable, listened to what we were looking for and helped us to quickly narrow down our choices given the features we wanted and the space we had for our new refrigerator. In the end, with his input, we chose a model and brand that we hadn't even considered - and we couldn't be happier! The price was much lower than expected, with free delivery, free disposal of our old appliance and a great warranty. Best of all, we ordered it on a Wednesday and it was delivered on Saturday morning.