Adam was very helpful choosing the right appliances and offer options. They have been very accommodating while our renovations have been going on and delivering delays. Communication was always effi... See more
Company replied
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They brought the new refrigerator into our home set it up, connected the water line and took our old one along. All the work was done cheerfully and swiftly.
Company replied
So far excellent customer service. Paz and Adam have gone above and beyond. We're just getting to the delivery which should be an easy.
Company replied
Adam was wonderful. I typically avoid shopping anywhere that has sales people that get commission. I find many of them pushy and it annoys me to no end. Adam was not pushy at all, he gave us all the o... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - London
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
1230 Wellington Rd., Unit 110, N6E1M3, London, ON, Canada
- 5192664533
4.4
Excellent
2K reviews
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Salesman helpful
Salesman helpful. You did what you said and delivered on time. Thank you
June 12, 2023
Very nice delivery guys
Very nice delivery guys, the staff is attentive and fast in response, overall great experience! Thanks
June 3, 2023
Ordering was easy
Ordering was easy, appliance came on time and pick up was easy and the guy looking added the pick up was helpful and friendly.
June 3, 2023
May use AI-assist with repliesRead more
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The delivery was supposed to place the…
The delivery people were supposed to place the washer in spot and remove shipping bolts. This wasn't done, we balanced and hooked up the washer and it broke a tile on my floor due to the shipping bolts! I contacted customer service, they have not responded to this day.
Still waiting for the email to claim the broken tile.
May 10, 2023
Reply from Canadian Appliance Source - London
Hello Kirsteen,
Thank you for taking the time to share your feedback.
Please be advised that the shipping bolts are to be removed prior to the appliance being installed.
We can see that our team did not complete installation and, as such, would not be responsible for the shipping bolts.
These are to be removed by the installer, by following the instructions in the manual.
Moreover, our records show that this appliance has been delivered since May 11th.
Thank you kindly,
ST
CAS
Presley was great
Presley was great. Had suggestions for my needs. Respected my budget and didn't try to upsell. Quick delivery.
June 9, 2023
Anna was helpful and made our purchase…
Anna was helpful and made our purchase easy and quick. Thank you!
June 8, 2023
We went in looking for a new washing…
We went in looking for a new washing machine since ours broke that day. We were greeted by friendly and courteous staff who had answers for all the questions. They had a wide range of options for us. And multiple options for delivery dates. Machine was delivered and placed exactly where we had asked. We are very happy with the whole experience.
May 30, 2023
I had been online before entering store…
I had been online before entering store and also read many reviews and articles in regards to service/repair and longevity of appliances. I knew what make and model I was looking for when I attended your store. The associate shared that LG, a brand I did NOT want, actually is a very good brand. She then shared Maytag, a brand I did want, doesn’t have the esteemed quality it previously did as it was purchased by Whirpool (the brand I also wanted).
While looking at the Whirpool fridge the associate asked me if my new kitchen cabinets were “high enough” for a new model fridge (my previous one is 23 years old). I shared the fridge I had chosen in the showroom is the same height as my previous one and YES, we made accommodations for the new cabinets to have extended space. She proceeded to tell me it is NOT the same height that this new fridge is taller. I shared it is indeed the SAME size, I’ve had the previous fridge for 23 years and having to reach on top of it daily I know the height.
Bottom line…..don’t argue or call people out on instances that have NOTHING to do with your sale! If I had the time to shop elsewhere I would have left!!! I didn’t have the luxury of time and knew your store had the exact appliances I wanted so I continued with the sale
Delivery staff were absolutely AMAZING! They delivered to my home and my senior Mom received them. They treated her so well and went above and beyond! Thanks to them.
June 3, 2023
Great experience
May 25, 2023
Your salesperson Alexander Cote
Your salesperson, Alex was great. The only drawback I had was not being able to physically see the washer that I was buying. However, Alex very kindly went through the online specs for me. He also explained the possible issues of another washer that I had been interested in. Your website indicated that products were in stock and available for next day delivery, however this was not the case for the one I chose. Friday purchase for Wednesday delivery was acceptable.
May 26, 2023
Great customer service and sales team
Great customer service and sales team. Special thanks to Alexandre cote and Aisha
June 1, 2023
Unprompted review
The delivery and service we received was very well orchestrated. The company arrived before the time of the scheduled time.
From the time of placing the order on line to receiving the item was beyond what I expected. It was very well orchesterated
May 24, 2023
The refrigerator was delivered on time…
The refrigerator was delivered on time and the staff made the job look easy. Very nice people to work with.
May 25, 2023
excellent
easy salesperson to deal with knowledgeable not pushing products I don't want and free delivery I repeat free delivery that makes the sale
May 20, 2023
Friendly
Friendly, knowledgeable staff. Access to price compare with competitors to save us time.
May 16, 2023
I would highly recommend CAS
I would highly recommend CAS. The salesperson was very personable, helpful and informative. The delivery time was quick and the delivery people were amazing! Very competitive prices. As a property manager I'd dealt with them before and will continue to do so.
May 9, 2023
Alex was informative and personable. The best!
Alex!!!! What an amazing experience working with Alex. He was very knowledgeable, he listened to our needs/ wants from a financial, functionality and design perspective. He was personable and actively listened and took the time to ensure we knew all of our options.
I wish that there was a level of customer service that Alex provided everywhere we went! Thanks again, Alex. You are the reason we purchased through this store and have already recommended it and you to our friends and family!!!! Thank you.
May 13, 2023
They had what I wanted at a great…
They had what I wanted at a great price. CAS did exactly what they told me they were going to do. Great experience.
May 11, 2023
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