Nishta’s customer service was very impressive. You were knowledgable kind and patient with me and made the experience all the more pleasant. I truly appreciate the way you have handled my situation an... See more
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You guys were great… BUT the company you are selling product for …Whirlpool are brutal. I bought my washer in June from you and days later had service. Then service again Nov 10 and haven’t been able... See more
We dealt with a very helpful salesman. He was keen to give us advice matching our needs. We were pleased with our visit to the CSA Trainyards location. Picking up our purchase at CSA warehouse went s... See more
I liked that the person worked hard to get me a decent price but I felt like I was at a car dealership every time they said I need to discuss it with my manager. The people on the phone should be ab... See more
Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Longueuil
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
2908 Ch de Chambly, J4L1N1, Longueuil, QC, Canada
- 4509991757
4.4
Excellent
2K reviews
Asks customers to review
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Aisha was very helpful in answering…
Aisha was very helpful in answering questions regarding my new frigidaire fridge. I finally got the answers I had been looking for.
October 27, 2025
Unprompted review
I had to verify the statu on the…
I had to verify the statu on the extended warranty on one of my previous purchase. M. Arwyn Bheekhoo was very cooperative with my request, polite and very patient with me, either in french or in english Thank You.
June 27, 2025
Unprompted review
Thanks to Nishta for organizing my…
Thanks to Nishta for organizing my delivery
January 14, 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
So horrible customer service.
So horrible customer service.. I bought a gas stove from cas and it never been opened and plug in the original packing are all still on the stove. also it has ever been plug in to the wall. within 7 days of delivery we decided to bought from CAS again just replace to a electric stove they refuse my request.
October 17, 2024
Unprompted review
Reply from Canadian Appliance Source - Longueuil
Dear Customer,
We apologize for your experience. We can see your request was escalated and you were provided with a resolution you agreed upon as an exception was made in your case.
CAS
We unfortunately discovered a problem…
We unfortunately discovered a problem with the door on our new fridge, following its reception. We provided them with some photographs of the new door. It was ordered, delivered and installed as quickly as possible. It was our first order with Canadian Appliance and it certainly will not be the last. We very much appreciated their professionalism all the way.
August 5, 2023
Excellent Sercice
We had a problem with our purchase because of one error that was rapidly settled by Shaheen.She called and was very kind and we cannot be more happy! It gave us more incentive to buy again at CAS! A big thank you!
October 17, 2023
Unprompted review
It was clear and we got along well. Sid is excellent with customer service. It was a success in the end
The written and telephone communications I had with Sid were clear and the problem with the stove I received in the first place was resolved.
September 29, 2023
Unprompted review
The transaction for a dishwasher was handled quickly and competently without errors.
The transaction for a dishwasher was handled quickly and competently without errors. This is all I am looking for from a distributor.
The fact that you ask your customers for feedback is a good indicator that your managers may be listening and working to improve processes.
September 9, 2023
I think this company is great for…
I think this company is great for appliances and convenience. However, I wish the sales people would do their research and didn't just care about making a sale.
We ordered a new washer/dryer for our Montreal condo and as we reside in Toronto, I wanted to make sure the specs and everything would work as it was being replaced without us being present. When I asked the sales person, they said yes yes everything is the same. When installation day came the drain pipe was different so they were unable to install, I feel like this is something the sales person could have made sure of as I gave them the exact model of our current washer/dryer. It ended up costing us over $1,000 to get a plumber in to change the drain pipe and then the plumber ended up installing the new unit as the sales person stopped responding. CAS was nice enough to refund the installation charge but again we spent way more than we wanted to and this all could have been avoided if they looked into the installation and wasn't so eager on a sale...
August 24, 2023
Best price and quick delivery
Best price. Bought on Saturday and they delivered Monday. They even installed the washer / dryer.
August 26, 2023
Delivery process was terrible
Delivery process was terrible. Calls not returned by sales. Customer support could not resolve or elevate. I had to pay for additional movers and installation. To date I have still not received $100 back that I was told would be credited for white glove delivery service - which it was not!
July 7, 2023
Reply from Canadian Appliance Source - Longueuil
Hi Mark,
Thank you for taking the time to share your experience.
We regret to hear that your delivery and installation experience has not been successful.
Please know that we have shared your feedback with our Home Delivery Team to review.
The $100 credit has been added to the order and the refund will be to your card of original payment.
We apologize for the inconvenience.
Thank You,
W.L
CAS
I got professional and diligent service…
I got professional and diligent service throughout. Unfortunately the cooktop I bought did not fit and I had to return it.
August 24, 2023
good service
August 23, 2023
Perfect in all the way
August 15, 2023
I have not received my order yet
I have not received my order yet
It was to be delivered on Tuesday
August 18, 2023
Reply from Canadian Appliance Source - Longueuil
Hi Kerrian,
Thank you for sharing your concerns with us.
We are sorry for the confusion on your order. Please note, the product you have purchased is not in stock. The estimated time of arrival provided by the manufacturer was August 22nd.
Unfortunately, the product has been delayed and back ordered by the manufacturer to mid September.
Our sincere apologies for the poor communication from your sales representative. Please note that your feedback has been provided to the sales management team to be addressed with the sales representative accordingly.
Thank You,
W.L
CAS
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