Nishta’s customer service was very impressive. You were knowledgable kind and patient with me and made the experience all the more pleasant. I truly appreciate the way you have handled my situation an... See more
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You guys were great… BUT the company you are selling product for …Whirlpool are brutal. I bought my washer in June from you and days later had service. Then service again Nov 10 and haven’t been able... See more
We dealt with a very helpful salesman. He was keen to give us advice matching our needs. We were pleased with our visit to the CSA Trainyards location. Picking up our purchase at CSA warehouse went s... See more
I liked that the person worked hard to get me a decent price but I felt like I was at a car dealership every time they said I need to discuss it with my manager. The people on the phone should be ab... See more
Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Longueuil
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
2908 Ch de Chambly, J4L1N1, Longueuil, QC, Canada
- 4509991757
4.4
Excellent
2K reviews
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It was quick in and out
August 18, 2023
Good prices
Good prices, easy and efficient chat with Alexandre Lamothe. Precise answers.
August 8, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Beware of what they try to delivery you
CAS tried to deliver me an open box heavily damaged refrigerator even as I paid specifically for a brand new appliance. I had to refuse the delivery and waited 3 more days for another delivery. My next item was supposed to arrive between 2-6 pm and ended up arriving at 7 pm. Very disappointed by my experience.
August 9, 2023
Reply from Canadian Appliance Source - Longueuil
Hello Maxime,
Thank you for your feedback.
We regret to learn that your experience has been less than adequate.
This is certainly not the experience we wish for our customers to have.
Please be advised that we receive all appliances sealed from the manufacturer and we have no way of knowing if they arrive damaged as they are only unboxed at the time of delivery.
Please understand that our delivery carrier completes the routing for our delivery times. As such, CAS has no control over how these times are scheduled.
We can see that your replacement model has been delivered on August 15th, 2023.
We apologize for any inconvenience.
Thank you kindly,
VG
CAS
Purchase was made online
Purchase was made online. Phillip was more than helpful and patient with me. Delivery was on time…removal and hookup of new washer was flawless and quick. I am extremely pleased with the service that I received!
August 9, 2023
Competent Delivery with the Highest Quality: Our Hats Off!
We found the men delivering our appliances to be diligent, cautious, checking all was clear, and brought two appliances with great competence, no errors, and all was in place in a very short time. They were polite and connected with us in excellence rapport. My husband and I highly recommend them for their great connection with us and they cared about usl
August 8, 2023
10/10
Great prices, great service, a lot of choice and inventory and next day shipping is a charm !
August 7, 2023
Making the choice was easy
Making the choice was easy, planning the delivery was easy, getting the appliance was efficent .
August 4, 2023
Excellent service
Excellent service ,
Luis Cartagena , amazing guy . Answer all my questions
August 4, 2023
Never again! Delivery never happened. Rescheduled twice yet no appliance!
Purchase was a breeze. Delivery rescheduled twice. No explanation. Many calls. Still without the appliances I purchased. Took two days off work for the deliveries that never happened. Also had to reschedule plumber twice with cost. Never will I recommend!
July 28, 2023
Reply from Canadian Appliance Source - Longueuil
Hi Yves,
Thank you for taking the time to share your feedback.
Please note, there is no access to building as no street parking available and the delivery ream got a bylaw warningy hence the delivery was unable to be completed on the first trip.
From our record, our customer care team have assist you to rescheldue the delivery.
Thank You,
W.L
CAS
It was easy ordering online
It was easy ordering online. Pick-up was easy and organized.
July 27, 2023
Not a good experience
Not a good experience. I was not conveyed the information correctly. No call back or not even anyone helped with the order. Disappointed at together.
Liars I called them again today and they are claiming that it won’t be available for pickup until next week Tuesday. Tristan the sales agent has not contacted me after multiple messages left. Customer service is the worst. Very disappointed and dissatisfied.
July 28, 2023
Reply from Canadian Appliance Source - Longueuil
Hello Tarun,
Thank you for taking the time to share your feedback with us.
My sincere apologies for the poor communication from your sales representative.
As per our records, we can see that the pickup has been booked for Aug 1st.
The unit will have to be picked up by Aug 4th.
Thank you kindly,
VG
CAS
Update:
Dear Tarun,
Thank you for your response.
We sincerely apologize for the oversight.
Our records showed that the pick up was booked for August 1st but, upon further investigation, we have been informed that the unit missed the transfer truck to our Winnipeg location.
As such, this has been addressed with the concerned department and we can confirm that the appliance will be sent to Winnipeg for August 8th.
Please allow us to apologize again for the inconvenience caused.
Thank you kindly,
VG
CAS
Dish washer
The installation company which I am told is a sister company, takes a lot of private credit card information on phone violating PCI regulations. This payment method makes customer verify uncomfortable.
July 26, 2023
Easy and fast!
Great service, and professional advice from my agent. All was done remotely.
July 20, 2023
Happy new customer!
Great product advice. Delivery/Installation team were on-time, friendly and knowledgeable.
July 25, 2023
the vendor lie to us
"without prejudices"
The vendor lie to us, we ask the vendor that the door of the refrigerator to open on the wright side (you called it door swing reversal) and the vendor SWEAR that it will be done BEFORE deliver which was ABSOLUTELY FALSE. We got the refrigerator with the door opening on the WRONG side. Service wanted to charge us when it was already included in the invoice, they corrected after. CAS send people to reverse the door and did not have the write tools (I had to lend tools crazy enough) it took almost 2 hours when it should had take half an hour ( worst service ever) gang of incompetent. In two words all the problems because of the vendor was incompetent and lie to us. Notwithstanding any terms and conditions and privacy policy of the Trustpilot's.
July 24, 2023
Reply from Canadian Appliance Source - Longueuil
Dear Pierre,
Thank you for sharing your feedback with us.
We are sorry for your experience. This is certainly not an experience we wish for our customers.
We can see that this is currently being looked into by our home delivery company.
The delivery company will reach out to you to schedule a service call to complete the door reversal.
Thank you kindly,
V.G
CAS
Very good saleman and great product.
July 20, 2023
absolutely no help from customer…
absolutely no help from customer service after purchase. Did not receive my order yet and nobody is helping me for a follow up.
I don't want to say "rude" but certainly not polite service.
No return from my emails neither.
All is nice and happy when we order and buy products but that's where the service stops
June 20, 2023
Reply from Canadian Appliance Source - Longueuil
Dear Benoit,
Thank you for taking the time to share your feedback.
Our sincere apologies for the poor communication from your sales representative. Please note that your feedback has been provided to the sales management team to be addressed with the sales representative accordingly.
You are able to check the update on Manage My Order located on the top left corner of the our webiste.
Our apologies again for the inconvenience.
Thank You,
W.L
CAS
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