Canadian Appliance Source - Longueuil Reviews 

Good customer service before AND after sale. Items in stock. Fair price. Accurate communication. Fast delivery. Great delivery guys.

I purchased an oven vent from you. It was delivered a few days later. I took it out of the box to see it if would fit which it did not. I filled the refund/exchange form on your website to exchange the vent for another model that would fit.

I received an email a few days later saying that my request was rejected because the box had been opened. My request was sent under 7 days after receiving the item and the item is still in perfect condition since I did nothing other than check if it fits. The salesman who sold me the item did not mention that opening the box would directly result in not being able to get a refund.

I tried calling the salesman which did not answer and or return my calls. I tried calling your customer service which were of no help at all.

I find this absolutely unethical and unacceptable and I will make sure to leave bad reviews for your company everywhere I can as well as file a complaint with the consumer protection agency.

You offered me a great deal; you are the best place to shop for appliances.

Every thing was excellent

Satisfied with the product and service.
Less positive thing is delivery arrived late at night, much later than expected delivery.
Also, strangely at the latest time the delivery was expected, I received a scam text message stating my delivery had been cancelled because nobody was there. I thought the text was legit and I contacted the company complaining I was there the whole time. The person I spoke to on the phone was very nice and told me not to worry, that they were still coming. But the fact that I received a text at that specific time makes me think there are maybe scammers within the company. Not blaming the company itself, but I definitely think it should be looked into. Other than that, thanks for good prices, service and product!

good and proper service in-store motivating us to buy from you

Installation was done in 20 minutes, very poorly, I paid $90 for this,that comes to charging $270 per hour.Found price on internet after purchase $250 cheaper than what I paid,wrote to Mr Cisterna for explanation, never received an answer.

First, this site is all in English even if I received the email in French. No place to change it.
I am very satisfied with the sales person (Tristan Boilard-Laliberté) whom I called after looking at their website. I am not giving a 5-star for the delivery service. This service was $125. It was delivered the day scheduled but very late at night. I follow the link for the delivery and it was rescheduled for 10H40PM. I sent a "chat" on the website and they keep me waiting for an hour without an answer. Finaly after an hour waiting, I got a phone call from the delivery guy. I got the delivery at 8H45PM.

Very poor customer service, and possible scam. I saw a fridge one day, advising salesperson I would call them the next day to put the order through, and the price increase 200$ overnight. After I purchased the unit, the price dropped back down 200$ immediately. All in the span of less than 5 days. Called for a price match, extremely arrogant customer service agent kept interrupting me, refused to hear the situation, refused my 5 requests to speak with a manager, then said my sales person would call me back. He never called me back. I called the store, left a voicemail, and again still no call back. I feel like I need a shower after dealing with this company and reps.

Lot of patient from the sales person.

Appliance should fit the house

I was given a returned/used dryer and the customer service was not helpful in resolving this matter (no plastic sticker coverings on the dryer, scratch on door, missing staking kit and missing manual). I had to fill out a form and I am still waiting to hear back from someone. Why is this allowed when you pay for something new, you expect to be given something new.

In response, the returns department was not helpful to me. The fact that I have to wait 2 days for a response through email communication only is ridiculous. No acknowledgement to the stratch on the door, or the missing manual. I was told to wait for Samsung to send me a new stacking kit when it's supposed to be included in the dryer. I ordered a new appliance from CAS and expect to recieve a new appliance with no missing items. If you are looking for a new appliance I do not recommend ordering from here.

Update: CAS has replaced the dryer for a new one with no missing parts or scratches

Micheal is a wonderful sales executive.. very helpful in making the right choices

Everything went as plan, all good.

I received a very good sales service. My cooktop was delivered as promised in 2 days exactly.
Yet no one contacted me to install the cooktop.
I reached out to the store and he reissued an order another time and gave me their number.
Till now 10 days later nothing is installed despite the fact that I already paid for installation

Good service. Happy I have been there.

Efficient. Fair price. Zero dollars to pick up small items.

The representative was knowledgeable, attentive and professional. Excellent knowledge about the different products. Attentive to our needs