Nishta’s customer service was very impressive. You were knowledgable kind and patient with me and made the experience all the more pleasant. I truly appreciate the way you have handled my situation an... See more
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You guys were great… BUT the company you are selling product for …Whirlpool are brutal. I bought my washer in June from you and days later had service. Then service again Nov 10 and haven’t been able... See more
We dealt with a very helpful salesman. He was keen to give us advice matching our needs. We were pleased with our visit to the CSA Trainyards location. Picking up our purchase at CSA warehouse went s... See more
I liked that the person worked hard to get me a decent price but I felt like I was at a car dealership every time they said I need to discuss it with my manager. The people on the phone should be ab... See more
Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Longueuil
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
2908 Ch de Chambly, J4L1N1, Longueuil, QC, Canada
- 4509991757
4.4
Excellent
2K reviews
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I keep emailing the Alexandre that I…
I keep emailing the Alexandre that I purchased my stove from and he won't get back to me.
May 9, 2023
Reply from Canadian Appliance Source - Longueuil
Dear Robyn,
Thank you for taking the time to share your feedback.
Our sincere apologies for the poor communication from your sales representative. Please note that your feedback has been provided to the sales management team to be addressed with the sales representative accordingly.
Our apologies again for the inconvenience.
Thank You,
W.L
CAS
Très bon service
April 30, 2023
I received the new fridge but it had a
I received the new fridge but it had a big crack inside it. Had to go through GE warranty and now I have to wait at least 2 wks to get it replaced! Very inconvenient as I needed this fridge for my in-law who is visiting for a month so it deceived the purpose of purchasing the fridge! You would think that the item would be checked for damages before delivery!
May 5, 2023
Reply from Canadian Appliance Source - Longueuil
Dear Anas,
Thank you for taking the time to share your feedback.
Please note, CAS receives all of the products we sell directly from the manufacturer, in their original packaging. CAS does not sell refurbished appliances. As such, we have no way of knowing if an appliance is defective. This is why our manufacturers will stand in and address as they hold the warranty.
Please understand that functional issues are the responsibility of the manufacturer as they hold the first year manufacturer's warranty. The manufacturer's first port of call would be to service your appliance.
Our apologies for the inconvenience.
Thank You,
W.L
CAS
Service mean everything
I bought a very expansive range double oven from GE.
Part of the induction stove is not heating
Tried to reach customer service 2 days after, they are sending me to GE, GE says it’s a CAS issue.
I have no update so far and we’re 2 weeks after the fact.
The service is everything
April 29, 2023
Reply from Canadian Appliance Source - Longueuil
Dear Marie,
Thank you for taking the time to share your feedback
Please note, CAS receives all of the products we sell directly from the manufacturer, in their original packaging. CAS does not sell refurbished appliances. As such, we have no way of knowing if an appliance is defective. This is why our manufacturers will stand in and address as they hold the warranty.
Please understand that functional issues are the responsibility of the manufacturer as they hold the first year manufacturer's warranty. The manufacturer's first port of call would be to service your appliance.
We have confirmed the service with the manufacturer and the technician will contact you shortly regarding the appointment.
Thank You,
W.L
CAS
Good workers.
May 5, 2023
That I was able to contact customer…
That I was able to contact customer service and talk to the person that sold me the washing machine I thought was awesome and if I needed his help again that I could call and ask for him and he saved me money by telling me that shipping cost were very high and I could come and pick it up myself which I did. Thank you so much yours truly Ellie bulgozdi.
May 4, 2023
After two purchases from this company…
After two purchases from this company it seems to me that the sales personnel are not well versed on the products they sell. No opinions, suggestions etc. Not like the old days when a sales person took pride in their work. Plus, once the sale has been completed it is impossible to contact the sales person. My third purchase was from Home Depot and surprisingly the person who assisted me was able to make suggestions and answer questions without running to the internet.
April 25, 2023
When I called to schedule a pick-up
When I called to schedule a pick-up, Tasneem was very courteous, pleasant and efficient. The matter was handled quickly.
May 2, 2023
Unprompted review
Good
Guys were on time, took away the old one. Nothing special, but no nonsense, quick, and efficient. Box was in good shape and dishwasher undamaged.
April 27, 2023
Very helpful sales staff.
Sales person was very knowledgeable. Offered us alternatives and respected our choice( not pushy). Negotiated a fair price. Delivery was on time with no issues. We are very happy with our new fridge.
April 26, 2023
Substantially higher savings than any…
Substantially higher savings than any of the other companies we comparison shopped. Great interaction with the sales staff and delivery crew. Would certainly recommend!
April 15, 2023
Really fast service available on Chat
Really fast service available on Chat - better offer in the end than what was shown online. Bundled 2 dish-washers. Pays to ask.
April 14, 2023
All around was pretty easy and pleasant…
All around was pretty easy and pleasant at every stage of the purchase so far…..Thank you.
April 18, 2023
Super professionnel
April 17, 2023
Happy Customer
We wanted to purchase a stove, we had already talked to Morgan on line telling him what kind of stove we wanted.. So we wanted to continue the conversation in person. Our salesman Tristan Boilard Laliberté was knowledgeable, courteous, and attentive to our questions. We are very happy and would definitely recommend anyone to purchase from the Canadian appliance source
April 11, 2023
Perfect in English.
Everything was ok but the textos and customer services were only offered in English and delivered in Quebec. Where is the respect?
April 3, 2023
I had a great service with my purchase
I had a great service with my representative Alexandre Lamother, he was very helpfull and very helpfull since I forgot to give my airmiles at first, he added it and then I decided to buy the pair...so he added it to my purchase and gave me the rebate since I bought the pair..he anserwed all my questions promptly.
now let's see if the delivery and installation will go as well
April 13, 2023
The experience was excellent
The experience was excellent from start to finish. The sales person was very pleasant and knowledgeable, the appliances offered were very good and the prices were competitive. Everything was delivered on time as promised and well done. Thanks
April 4, 2023
Polite and efficient but incorrect installation
Polite and efficient for moving, but for the dryer, they replaced my rigid exhaust duct with inferior metal flex duct and did not install it properly. Instead of stretching the flex pipe taught and cutting the flex material to shorten the distance of the duct as much as possible, we have a run of lose pipe (think accordeon) with twists and turns piled behind our dryer. Will have to reinstall the original rigid ducting to avoid fire hazards.
April 10, 2023
Online chat wt the representative and…
Online chat wt the representative and the continuous follow ups on the order was very pleasant. The fact that we could get a great price without having to go into the store was the best experience ever
March 29, 2023
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