Nishta’s customer service was very impressive. You were knowledgable kind and patient with me and made the experience all the more pleasant. I truly appreciate the way you have handled my situation an... See more
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You guys were great… BUT the company you are selling product for …Whirlpool are brutal. I bought my washer in June from you and days later had service. Then service again Nov 10 and haven’t been able... See more
We dealt with a very helpful salesman. He was keen to give us advice matching our needs. We were pleased with our visit to the CSA Trainyards location. Picking up our purchase at CSA warehouse went s... See more
I liked that the person worked hard to get me a decent price but I felt like I was at a car dealership every time they said I need to discuss it with my manager. The people on the phone should be ab... See more
Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Longueuil
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
2908 Ch de Chambly, J4L1N1, Longueuil, QC, Canada
- 4509991757
4.4
Excellent
2K reviews
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I am not 100% happy with the purchasing…
I am not 100% happy with the purchasing from you as the Whirlpool slide-in gas range I got had a factory defective issue and still the issue is not solved and the gas range is not used yet!
I called the service iCARE to get an updates for the parts they ordered but I got nothing from them and it seems they don’t care that my brand new gas range is not working. I am totally disappointed and hoping that my brand new gas range fixed as soon as possible. It seems that the customer service is not taking care of the customers as much as they should.
March 27, 2023
Great service and prices!
March 30, 2023
Courteous and attentive.
March 17, 2023
Fast delivery
Fast delivery needed a new fridge urgently and CAS offered same day or next day delivery
March 21, 2023
Another Happy Customer
Excellent customer service, very knowledgeable of all products. Very fast and efficient response time as well as delivery.
Overall, excellent experience!!
March 21, 2023
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Terrible service !!!
Terrible service !!!
After ordering and paying for a washing machine, it didn't show up in the delivery window time on Tuesday(1-5). Upon calling to inquire(nobody called me?) I was told it would be delivered between 6:30 and & 7pm(after hours for our business). When I asked about a delivery the following day I was told that I would be charged a second delivery fee of $90 because I was cancelling the original delivery. I said this was unacceptable that I would be charged extra because they were late.
The following morning someone called me and said he would inquire with the delivery team to see if they could deliver it later that day. No call back. the following day I called again trying to find out where my machine was. This time I spoke to a different employee who was very nice and assured me she would figure it out and call me back. No call back. I called again and spoke to yet another employee who was very short with me and made it sound like it was my fault because I didn't want to pay the additional delivery fee. She said it could be delivered the following Tuesday- one week after it was supposed to arrive. When I asked if she could deliver it sooner than that she said she would call me back within 4 hours to let me know. No call back. It's now Friday, I have yet to receive a call back to confirm a delivery time. I am in disbelief from the incompetence of this company. I will never buy anything from them again !
March 16, 2023
Reply from Canadian Appliance Source - Longueuil
Dear Bryce,
Thank you for taking the time to share your feedback.
I am sorry to learn about your delivery experience.
As per our records, I am happy to see that the delivery has been booked as per your request for March 28th.
One day prior to the delivery, you will be contacted via email and phone call to inform you about the 4-hour delivery time window.
If ever the time window does not work for you, please contact our Customer Care Team (the moment you receive the time window) at 1-833-227-0500 to reschedule the same.
My apologies again for the inconvenience caused.
Kind regards,
FI
CAS
Easy To Shop for a Dishwasher
It was very easy for me to purchase a new dishwasher online. Got it delivered, installed and the old one taken away in a very timely fashion.
March 2, 2023
Great experience purchasing online.
March 18, 2023
The product is not working!!!
March 21, 2023
Reply from Canadian Appliance Source - Longueuil
Dear Customer,
Thank you for taking the time to share your feedback.
I am sorry to learn about the functional issue you are experiencing with the appliance.
As per our records, your return request has been approved with no restocking fee.
A replacement has been added onto the order and it is in stock.
The exchange has been scheduled for Friday March 24th.
One day prior to the delivery, you will receive a phone call and an email to inform you about the 4-hour delivery time window.
If ever the time window does not work for you, kindly contact our Customer Care Team at 1-833-227-0500 to reschedule the same.
My apologies again for the inconvenience caused.
Kind regards,
FI
CAS
Horrible Service - Never Ever Again
Horrible Service! CAS is extra quick to get your money, there is no after sale service! Got not one, not two but three same fridge delivered in 1,5 months and refused to help their customer. RADIO SILENCE!!! Now, GE has accepted to reimburse CAS, but CAS refuses to give us back our money! They keep on stating they are only resellers! Useless resellers as they are shouldn’t serve any customer! They are a shame - there a too many good other companies, please never give them your money!
March 20, 2023
Unprompted review
Reply from Canadian Appliance Source - Longueuil
Dear Customer,
Thank you for your review.
My sincere apologies for your experience.
This is certainly not the experience that we would like you to have.
Our goal is to always ensure our customers receive the best possible service.
Please note that CAS does not manufacture any of the appliances we sell and unfortunately, functional issues do occur, even with new appliances.
Functional issues are the responsibility of the manufacturer as they hold the first year manufacturer's warranty.
As we are an authorized retailer. We will only take back defective products if authorized by the Manufacturer.
However, we can contact GE on your behalf in order to address this issue or you may also contact them directly at 1-800-561-3344 in regards to the issue.
Kind regards,
H.A
CAS
no one knows what is going on they…
no one knows what is going on they transfer you from one to the other
March 13, 2023
Reply from Canadian Appliance Source - Longueuil
Dear Customer,
Thank you for your review.
My sincere apologies for your experience.
This is certainly not the experience that we would like you to have.
We would very much appreciate your feedback on the above rating so that we can try to improve our service reference.
Would you please contact our Reviews Team at casreviews@caslp.ca to provide more information as to why you have given us a 1-star rating?
Kind regards,
H.A
CAS
Wonderful experience and very helpful…
Wonderful experience and very helpful staff chatting online!
March 11, 2023
So easy to buy there
So easy to buy there. And the prices are amazing. They have more items in stock than all other retailer.
March 10, 2023
Pricing was the best
Once you know what you want, I found Canadian Appliance Source to offer the best price. Delivery was fast too.
March 6, 2023
A quick and hassle-free purchase
A quick and hassle-free purchase, courteous sales rep (in the chat) and delivery staff, great price, great product, we're happy!
March 4, 2023
Quick professional client service
Quick professional client service, quick delivery, Luis in Longueuil is the best!
March 4, 2023
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