Nishta’s customer service was very impressive. You were knowledgable kind and patient with me and made the experience all the more pleasant. I truly appreciate the way you have handled my situation an... See more
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You guys were great… BUT the company you are selling product for …Whirlpool are brutal. I bought my washer in June from you and days later had service. Then service again Nov 10 and haven’t been able... See more
We dealt with a very helpful salesman. He was keen to give us advice matching our needs. We were pleased with our visit to the CSA Trainyards location. Picking up our purchase at CSA warehouse went s... See more
I liked that the person worked hard to get me a decent price but I felt like I was at a car dealership every time they said I need to discuss it with my manager. The people on the phone should be ab... See more
Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Longueuil
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
2908 Ch de Chambly, J4L1N1, Longueuil, QC, Canada
- 4509991757
4.4
Excellent
2K reviews
Asks customers to review
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Delivery arrived on time
Delivery arrived on time. The old unit was removed quickly and the team was friendly.
February 19, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Still waiting for a salesman to return…
Still waiting for a salesman to return call about a part needed for installation, a necessary part that was never offered or discussed during the sale. Meanwhile the dishwasher sits in the middle of the kitchen, useless. And we are expected to arrange our days around the getting of this part, and around the installation, as if there is nothing better to do. Disrespectful as hell.
February 14, 2023
Reply from Canadian Appliance Source - Longueuil
Dear Michael,
Thank you for taking the time to share your feedback.
Please note, the junction box is purhcase separately for customer who require hardwire installation for the dishwasher. You can purchase this parts online on our website or any appliance parts store.
My apologies for the inconvenience.
Thank You,
W.L
CAS
chaotic delivery
We told the salesperson that we wanted the unit ASAP, then he recommended that we take the 6-month payment plan, but only mentioned later that it would entail a 48-hour waiting period, at which point I told him to cancel it and I paid for the unit with my credit card. The credit provider then failed to cancel the credit and this delayed the delivery of the unit, which was what we wanted ASAP. I have talked to nearly 10 people from this company just to buy a washing machine and have it delivered to my house.
The delivery was rescheduled 3 times, therefore promises were not kept.
Also, they promised that they would take away the box but they did not.
February 21, 2023
Reply from Canadian Appliance Source - Longueuil
Dear Marc,
Thank you for sharing your concerns with us
My sincere apologies for the poor communication from your sales representative. Please note that your feedback has been provided to the sales management team to be addressed with the sales representative accordingly.
My apologies again for the inconvenience.
Thank You,
W.L
CAS
Bonne laveuse,
February 22, 2023
Misrepresentation of item
Sales team totally mis-sold the character of the appliances and now I'm stuck with a washer dryer that isn't what I required. Their after service doesn't care - they have my money so my problem.
My advice is to go to a store and get real advice.
Avoid these guys.
UPDATE TO INITIAL REVIEW
The response provided below is meaningless as I spoke repeatedly to your sales team and customer care team. If you actually care about your customers you would fix the situation and not fob them off. Your sales team misled a customer about what they were buying.
Reply from Canadian Appliance Source
Feb 27, 2023
Dear Aoife,
Thank you for taking the time to share your feedback.
My sincere apologies for the poor communication from your sales representative. Please note that your feedback has been provided to the sales management team to be addressed with the sales representative accordingly.
My apologies again for the inconvenience.
Thank You,
W.L
CAS
February 2, 2023
Reply from Canadian Appliance Source - Longueuil
Dear Aoife,
Thank you for taking the time to share your feedback.
My sincere apologies for the poor communication from your sales representative. Please note that your feedback has been provided to the sales management team to be addressed with the sales representative accordingly.
My apologies again for the inconvenience.
Thank You,
W.L
CAS
Five stars but for the delivery
Five stars but for the delivery. The dishwasher was at a good price and the availability was terrific. Our 20 year old Bosch finally packed it in for good and we were able to get the replacement we wanted delivered the following week. Unfortunately it arrived damaged. CAS has been good about replacing it, but it’s another week without a dishwasher😢
February 21, 2023
Incomplete service. Never received the STEAM kit and delivery truck refuse to haul away old appliances
I ordered a washer and dryer with a STEAM feature and bought the installation services that included an assembly hose kit for steam dryer models. The salesperson emailed me the order (and invoice) that included this additional kit in the list of items. BUT miraculously it didn't showed up in the delivery order.
On top of that, they delivery guys refused to take with them the old appliances. Since I didn't know what the SILVER glove service included, I didn't verify this before leaving the store.
When I called the customer service, she told me that I now have to pay 150$ to get the old appliances removed from my house and I have to call or go to the store to see if I get the kit for free because it's not in the invoice. Or maybe it would be easier to go somewhere else to buy the kit and get the old appliances remove from my place.
In addition, I had to level the new appliances myself. I paid for an installation that was not done properly with missing parts. I won't recommend to buy in this store.
February 19, 2023
Reply from Canadian Appliance Source - Longueuil
Dear Customer,
Thank you for your review.
My sincere apologies for your experience.
This is certainly not the experience that we would like you to have.
Our goal is to always ensure our customers receive the best possible service.
Please note that your feedback has been shared with the management team and will be addressed with all team members.
Kind regards,
H.A
CAS
Will let you know when the product is…
Will let you know when the product is delivered
February 20, 2023
I like most of the information i…
I like most of the information i receive at the moment of the purchase. One information was false.
I would like the sailer talk whit me after the purchase.
He tell me he is more confortable with e mail.
I think it is the last time i visit your store.
February 6, 2023
good price
good price, quick delivery, good service (agreed to do appliance pickup even though I failed to arrange it in advance.)
February 3, 2023
Scheduling delivery for multiple items…
Scheduling delivery for multiple items is problematic with hidden delivery fees
January 20, 2023
Reply from Canadian Appliance Source - Longueuil
Dear Fred,
Thank you for taking the time to share your feedback.
Please be advise, we are waiting on two product to arrive prior schedule delivery. There a no hidden delivery fees. The delivery fees only cover for one delivery. Unfortuantely, we are unable to waive the second delivery if you like to deliver the items separately.
However, the product has a schedule arrival date which we can book delivery after the product arrival.
My apologies for the inconvenience.
Thank You,
W.L
CAS
sales is for sale
sales is for sale and customer service is for customers
my rating is for customer service ONLY.
January 31, 2023
Delivery not on time and i pay extra…
Delivery not on time and i pay extra for early delivery no compensation
February 1, 2023
Reply from Canadian Appliance Source - Longueuil
Dear Customer,
Thank you for your email.
I am sorry to learn about your delivery experience.
As per our records, we are happy to learn that you successfully received your appliances on Feb 2nd.
Please note that customers are provided with a delivery time window thus no compensation is provided.
My apologies again for the inconvenience caused.
Kind regards,
FI
CAS
Best service ever once again
Best service ever once again. The staff is courteous and takes the time to answer question. Fast transaction, fast service, fast shipping. Highly recommended
January 29, 2023
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