Nishta’s customer service was very impressive. You were knowledgable kind and patient with me and made the experience all the more pleasant. I truly appreciate the way you have handled my situation an... See more
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You guys were great… BUT the company you are selling product for …Whirlpool are brutal. I bought my washer in June from you and days later had service. Then service again Nov 10 and haven’t been able... See more
We dealt with a very helpful salesman. He was keen to give us advice matching our needs. We were pleased with our visit to the CSA Trainyards location. Picking up our purchase at CSA warehouse went s... See more
I liked that the person worked hard to get me a decent price but I felt like I was at a car dealership every time they said I need to discuss it with my manager. The people on the phone should be ab... See more
Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Longueuil
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
2908 Ch de Chambly, J4L1N1, Longueuil, QC, Canada
- 4509991757
4.4
Excellent
2K reviews
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Good service and fast delivery
Good service and fast delivery. We ended up with a different model, but it suits our needs better.
February 4, 2023
Great service from person on line…
Great service from person on line assisting us with price negotiation. However we were not happy that they would not ship the oven from the Ottawa warehouse to Markham warehouse. We had to drive all the way to Ottawa to pick the oven up ourselves.
January 28, 2023
May use AI-assist with repliesRead more
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Shipping was no where to be found!
Shipping was extremely tardy and no showed even though there was communication! Then proceeded to stop answering texts and calls after making a planned time!!!!
January 31, 2023
Reply from Canadian Appliance Source - Longueuil
Dear Customer,
Thank you for taking the time to share your feedback.
I am sorry to learn about your delivery experience.
As per our records, the order has been successfully cancelled.
The refund has been processed onto your credit since Feb 1st.
It usually takes 5-7 business days for the refund to reflect back onto your card.
My apologies again for the inconvenience caused.
Kind regards,
FI
CAS
All around great experience
I was in desperate need of a new fridge and was only able to find 1 model that actually fit in my cupboard space. CAS was able to have it in my house within 48 hours and hauled away the old one. Delivery guys were awesome… I was in awe of how they were able to efficiently navigate the fridges in and out!
February 3, 2023
Provided all services delivre and…
Provided all services delivre and install the aplliance
February 5, 2023
Washer came damaged
Washer came damaged, installation wasn’t done because the delivery people had no tools or equipment, overall negative experience. Will not purchase here again.
January 30, 2023
Reply from Canadian Appliance Source - Longueuil
Dear Alexandre,
Thank you for sharing your concerns with us
My sincere apologies for your experience. From our record, our home delivery department has offer you compensation for the damage on the product which you agreed. We have also refund the installation for washer and dryer.
My apologies again for the inconvenience.
Thank You,
W.L
CAS
Efficient
lots of inventory, lots of choice, no one trying to sell you an extended warranty, fast and efficient.
January 23, 2023
Impossible to reach by phone an agent…
Impossible to reach by phone an agent to explain my problem
Your CHAT never give me the exact answer to my question
I would be extremely surprise to get an answer from you after a full week of trying
KEEP HOPE ALIVE said Martin Luther King 😉
January 20, 2023
Reply from Canadian Appliance Source - Longueuil
Dear Customer,
Thank you for taking the time to share your feedback.
I am sorry to learn about your experience.
As per our records, you were contacted by the returns department on Jan 26th.
Please respond to that email thread for ease of communication.
My apologies again for the inconvenience caused.
Kind regards,
FI
CAS
Quality of service.
January 24, 2023
100% on everything!!!
This was simply the best appliance purchase I ever made. From ordering, online service, continuous communication throughout the process, to final delivery. No nonsense. I applauded you for your expert level of service.
January 24, 2023
When i open the box ,there was no…
When i open the box ,there was no scrous ,i had big time on phone ,finali a tech will come after 3 days
January 17, 2023
Reply from Canadian Appliance Source - Longueuil
Dear Nuruddin,
Thank you for taking the time to bring this to our attention.
My sincere apologies for your experience.
Please note, you have contacted the manufacture customer service team for the servinec. We do recommend to keep us updated if you need assistance for the service call and we can assist you to expedite the process.
My apologies again for the inconvenience.
Thank You,
W.L
CAS
Our sales agent Michel was very helpful…
Our sales agent Michel was very helpful in listening to what we were looking for in a stove.
January 4, 2023
Important to get in store advice
We dealt with a very helpful salesman. He was keen to give us advice matching our needs. We were pleased with our visit to the CSA Trainyards location. Picking up our purchase at CSA warehouse went smoothly even though it is in a more industrial part of town not very familiar ti us
January 11, 2023
Have to shop with patients
Overall my shopping experience was good there was a slight breakdown in communication with my salesperson but in his absence another associate was able to facilitate the completion of my Flexiti transaction
January 10, 2023
Delivered on time et the unit was in…
Delivered on time et the unit was in great shape.
January 5, 2023
I liked that the person worked hard to get me a good price
I liked that the person worked hard to get me a decent price but I felt like I was at a car dealership every time they said I need to discuss it with my manager. The people on the phone should be able to make those decisions.
I had to change one of my dryers because 29" would not fit through my door. Because of this, I had to pay an extra $80.00 because all the 27" dryers were more expensive.
January 3, 2023
Nishta’s customer service was very…
Nishta’s customer service was very impressive. You were knowledgable kind and patient with me and made the experience all the more pleasant. I truly appreciate the way you have handled my situation and would highly recommend your services to other people. Good customer service is extremely important in today’s world and you certainly have taken the steps to ensure you are doing a great job. I congratulate you and your superior for this.
January 11, 2023
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