Nishta’s customer service was very impressive. You were knowledgable kind and patient with me and made the experience all the more pleasant. I truly appreciate the way you have handled my situation an... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
You guys were great… BUT the company you are selling product for …Whirlpool are brutal. I bought my washer in June from you and days later had service. Then service again Nov 10 and haven’t been able... See more
We dealt with a very helpful salesman. He was keen to give us advice matching our needs. We were pleased with our visit to the CSA Trainyards location. Picking up our purchase at CSA warehouse went s... See more
I liked that the person worked hard to get me a decent price but I felt like I was at a car dealership every time they said I need to discuss it with my manager. The people on the phone should be ab... See more
Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Longueuil
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
2908 Ch de Chambly, J4L1N1, Longueuil, QC, Canada
- 4509991757
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Terrible
Terrible. Delivery person refused to take washer saying it still contained water though caregiver had bailed out all she could. He did not connect new washer though I paid for connection. He was not going to take dryer but was persuaded to do so after some time. I called and left message for salesman requesting refund of connection and removal charges but did not receive call back. Very disappointing
CAS responds that appliance was not disconnected and delivery person does not disconnect. This is incorrect. The washer was disconnected and I have a picture of it to prove it. I just don’t know how to upload into this review. The dryer was also disconnected and there was never any reason to leave it.
January 7, 2023
Reply from Canadian Appliance Source - Longueuil
Dear Customer,
Thank you for taking the time to share your feedback.
I am sorry to learn about your delivery experience.
As per our records, the washer was not disconnected and was full of water.
Please note that the delivery team is not responsible to uninstall the appliance.
My apologies again for the inconvenience caused.
Kind regards,
FI
CAS
Reply from Canadian Appliance Source - Longueuil
Cher client,
Nous vous remercions d'avoir pris le temps de nous faire part de vos commentaires.
Nous regrettons d'apprendre que votre expérience a été moins qu'adéquate.
Veuillez comprendre que les paiements via Flexiti prennent 48 heures pour être assurés, d'où la nécessité d'attendre avant le ramassage.
Nous vous prions de nous excuser pour tout désagrément causé.
Merci,
SJ
CAS
Great service today from Paz
Great service today from Paz. Professional, patient, kind. Very knowledgable and pleasant to deal with. He should be commended for his good work and you should hope to have more customer service specialists like him.
January 6, 2023
Unprompted review
Excellent customer service
January 3, 2023
Reply from Canadian Appliance Source - Longueuil
Dear Customer,
Thank you for sharing your feedback with us.
We are sorry for the defect on your LG appliances.
We can see that you submitted a Return/Exchange request for your appliances.
Please allow our Returns Department some time to review your request and we shall get back to you within the next 24-48 business hours.
We apologize for the inconvenience caused due to this.
Thank you kindly,
CAS
T.B
Great price and choice
December 30, 2022
The guy that works in the loading dock…
The guy that works in the loading dock was excellent.
He was fantastic allowed me to inspect the microwave before loading it to make sure it was not dented or scratched.
December 31, 2022
Am happy with this purchaseexperience.
The purchase was easy and everything promised was deluvered. I am very pleased with this purchase experience.
December 28, 2022
Fast Delivery First of all the delivery guys were…
First of all the delivery guys were amazing The delivery was made next day of the order which is excellent for us because we needed it immediately The appliance is exactly what we needed
December 29, 2022
Really bad experience
Really bad experience. Rude delivery personnel. Unable to go down stairs. Leaving trails of muddy boots. Then I got asked to pay additional fees for delivery. I tried to return the item and it took 8 phone calls. Will never buy anything from CAS again.
I’ve Seen their reply below - they have failed to mention that they wanted an additional $130 on top of the $90 already paid for the initially delivery for a 24” fridge. I mentioned to the sales person it was a basement fridge replacement. The fridge is only $800, why would one pay $220 to get it delivered. Absurd. Of course I would return it at that point. That’s when the other issues started. A product can only be returned by the sales person that sold it apparently. I left several voicemails, received no replies. I then called several people asking for a manager and finally, a refund was issued. What a joke company. I’ve purchased a new one from another company that had no issues with the location.
December 23, 2022
Reply from Canadian Appliance Source - Longueuil
Dear Customer,
Thank you for sharing your feedback with us.
We are truly sorry to learn that your delivery experience has not bene successful with CAS.
Our records show that your delivery was rescheduled as the job required a 4-men team.
Please note, it is part of our delivery company's White Glove service to keep your appliance safe and damage-free when delivering inside your home.
This includes keeping your property free from possible damage also.
It is our team's responsibility to make certain judgements if they think an appliance will (not fit/unsafe to delivery etc)
In this case, our team was not advised that they needed to take use the stairs to deliver your Frigidaire refrigerator.
We can see that your order was canceled on December 30th of 2022.
We apologize for any inconvenience caused due to this.
Thank you kindly,
CAS
T.B
Items never get shipped
First oven I ordered, the rep in store told me it was in stock and would I would get it in 2 weeks, but after 2 months of waiting, a rep on the phone said they actually had no idea when they'd get one from the manufacturer.
I cancelled that order and choose a different oven, making sure it was marked "in stock" on the website, but another rep called and told me I would get a tentative date within 2 weeks - not the oven, that was 2 weeks wait time to get a date.
They also switched prices on me when I added the second oven in my cart, and I had to hassle them to get my refunds 17 days after the cancellation.
They are not an honest company.
December 20, 2022
Reply from Canadian Appliance Source - Longueuil
Dear Customer,
Thank you for taking the time to share your feedback.
I am sorry to learn about your experience.
As per our records, the order is still backorder and we do not have a fixed date as to when the reselected appliance will be back in stock.
Please rest assured the refund has been processed on our side on Dec 20th and should now reflect onto your credit card.
As for the appliance, you may choose to wait for the appliance to be back in stock, reselect or opt for a refund.
My apologies again for the inconvenience caused.
Kind regards,
FI
CAS
Simple et rapide
December 20, 2022
We ordered last week they said it would…
We ordered last week they said it would be in Winnipeg for pickup today.
December 26, 2022
Reply from Canadian Appliance Source - Longueuil
Dear Marcel,
Thank you for taking the time to share your feedback
From our records, the pickup date has been scheduled for the 30th of December as per your sales agent's request.
Thank You,
W.L
CAS
Wall Oven is making terrible noise due…
Wall Oven is making terrible noise due to the defective fan on the first day of use. We pay thousands of dollars for defective stuff. What a joke.
December 21, 2022
Reply from Canadian Appliance Source - Longueuil
Dear Customer,
Thank you for your review.
We are sorry to learn that you are experiencing issues with your Frigidaire wall oven.
Please note, CAS receives all of the products we sell directly from the manufacturer, in their original packaging.
CAS does not sell refurbished appliances. As such, we have no way of knowing if an appliance is defective.
We can see that you have been advised to fill out our Returns and Exchanges from on December 23rd of 2022.
Once submitted, our Returns team shall review and advise on the next steps.
Kind regards,
CAS
T.B
NO SHIPPING DELAY!
THE ABILITY TO LEARN THAT THE ITEM WAS READILY AVAILABLE SINCE IT WAS IN STOCK AND AT THE WAREHOUSE. THE EASE OF ORDERING ON LINE AND ARRANGING PICK UP.
December 16, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.