1. Your in-store experience with so many floor models to look at is great. 2. Good number of in-store sales people to help and answer questions 3. Flexible delivery dates and time especially to ru... See more
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Fantastic prices, excellent delivery and removal of our old unit. This is our second purchase from CAS and it will always be our number one choice for all future appliances. Thank you!!
Company replied
Vastsy was an exceptionally courteous and helpful salesperson. She guided us through selecting the appliances we needed for our home and ensured we received the best possible price.
Company replied
From entering the store till delivery everything was exceptional. Great customer service. All our questions where answered by the sales rep. When the installation guys came over they were super helpf... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Mississauga
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
600 Matheson Blvd. W, Unit 2, L5R4B8, Mississauga, ON, Canada
- 9057663417
4.7
Excellent
2K reviews
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I had a great experience purchasing my Washer
I had a great experience purchasing my washer and I would like to thank **Sam Gunarathnam** for his excellent support.
Initially, I bought the washer through another sales executive. However, when the delivery team arrived, the washer did not fit into my cabinets, and the delivery person had to take it back. It was a very stressful situation.
I then went back to the store to meet the original sales executive, but he was on vacation. Sam stepped in, took the time to fully understand my situation, and carefully listened to my concerns. He helped me choose the correct washer that would fit perfectly and arranged the delivery quickly. The new washer was delivered the next day without any issues.
I am very thankful to Sam Gunarathnam for his patience, professionalism, and outstanding customer service. He made the entire process smooth and stress-free. I truly appreciate his help and would highly recommend him to anyone looking for appliances.
February 25, 2026
Reply from Canadian Appliance Source - Mississauga
Hi Siva,
We sincerely appreciate you sharing your experience! It’s wonderful to hear that Sam’s care, knowledge, and dedication helped resolve the issue quickly and ensured your new washer fit perfectly. Thank you for trusting CAS—we’re grateful for your support and would be delighted to assist you again. Don’t hesitate to share your experience with family and friends.
CAS
Satisfied with the installation of the…
Satisfied with the installation of the washing machine. Everything went smoothly.
February 26, 2026
Reply from Canadian Appliance Source - Mississauga
Hi Abdul,
Thank you for your feedback! We’re glad to hear that your washing machine installation went smoothly. We truly appreciate your business with CAS and look forward to assisting you again. Please feel free to recommend us to your family and friends!
CAS
The delivery was on time
The delivery was on time
Installation and haul away were professionally
February 26, 2026
Reply from Canadian Appliance Source - Mississauga
Hi Saeed,
Thank you for your review! We’re delighted that the delivery was punctual and the installation and haul-away met your expectations. Your support means a lot to CAS, and we look forward to helping you again in the future. Don’t hesitate to recommend us to family and friends.
CAS
Reply from Canadian Appliance Source - Mississauga
Hi Samy,
Thank you for your feedback! We’re glad to hear that Francis provided honest and trustworthy service. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
ARWYN BHEEKO
just spoke with Arwyn Bheeko regarding the my delivery time of my washer. Very polite and upto date person. He was very helpful and was simple. I am yet to receive the delivery so far so good…thank you Arwyn
July 23, 2025
Unprompted review
Good service thank you
April 20, 2025
Unprompted review
Bought a new stove top from CAS…
Bought a new stove top from CAS Mississauga location. Was a painless process with Dave helping us.
September 22, 2024
Unprompted review
Outstanding service
Nishta Nunkoo was very pleasant and helpful in both supplying me with my appliance information and connecting me with the right phone number for service.
October 23, 2024
Unprompted review
DO NOT BUY FROM CAS !
DO NOT BUY FROM CAS !
Their prices look better but apart from few items, there is no advantage.
Plus they will take no responsibility in case of delays or "out of stock" appliances.
We put down required deposit at their store in Mississauga weeks in advance, thinking that will secure our order.
Little did we know that some items are only secured by them 2 weeks in advance when you make full payment. So the whole deposit is just a joke.
Then they outright just said the electric stove range is not available. But we did find the exact same model at Home Depot.
And the last straw came when two parts were missing in the Microwave trim kit. When trying to return that item and demand refund, they are making us jump through policy hoops and not taking any responsibility.
Honestly, if you have a house purchase with lots of things to take care of as part of closing/moving, do yourself a favor and NOT BUY from this company.
September 17, 2024
Unprompted review
Reply from Canadian Appliance Source - Mississauga
Dear Vishang Shah,
Thank you for sharing your concerns with us. We are sorry to hear that your experience with CAS has been less than adequate.
We can see that your appliances were delivered on August 22nd of 2024. If a customer requires their order within the next 60 days since the date the order was placed, a 100% payment is required.
All estimated arrival dates are provided by the manufacturer, and are subject to change at their discretion.
Like all appliance distributors, we rely on the manufacturer to fulfill our purchase orders and have no control over the dates they are able to do so.
This information is shared with all customers at the time of purchase.
We regret to learn that the LG trim kit arrived with missing parts. Please note, CAS receives all of the products we sell directly from the manufacturer, in their original packaging. As such we have no way of knowing if an appliance is missing parts.
We can see that a return for the LG trim kit has been approved on September 18th of 2024.
Thank you kindly,
CAS
Prices are good
Prices are good. The sales staff could be more knowledgeable. It would be better if you could pick up the appliances at the store or someplace in the west end. Mississauga would be good.
June 16, 2023
Vathsy
Vathsy, the saleslady that served me with my recent purchase of my GE fridge and range, was very informative and was able to get answers for me quickly.
She followed up on every detail right thru to the day of my actual delivery. I would strongly recommend anyone who wishes to purchase appliances, contact this saleslady.
September 8, 2023
The worst communication I've ever had…
The worst communication I've ever had to buy a product from a store. Was given the wrong address to pick up my dishwasher. Will never buy from CAS again
August 28, 2023
Reply from Canadian Appliance Source - Mississauga
Hello Waldner,
Thank you for taking the time to share your feedback.
We regret to learn that your pick-up experience has been less than adequate.
This is certainly not the experience we wish for our customers to have.
As per our records, we can see that you were advised to call the store before going to pickup, which was not the case.
We can see that the unit was picked up on September 11th.
We apologize for any inconvenience.
Kind regards,
VG
CAS
Very positive experience with our…
Very positive experience with our purchased recently.
September 5, 2023
Great experience!
Shopping with CAS has always been easy, and this time did not disappoint. Naved was very informative, helped me make a decision, and ensured everything went smoothly. The delivery men were friendly and efficient. I highly recommend shopping here.
September 5, 2023
Very efficiently
Very efficiently, my paperwork was done, and my fridge was sent to my unit the next day without any stress. I needed the fridge within two days time for my guests and this mission was smoothly accomplished. Thank you.
August 27, 2023
Fast and reliable service.
August 25, 2023
Dealing with salesperson was very good
Dealing with salesperson was very good. Arranging for delivery was a AGGRAVATING HASSLE. When delivery did occur, the delivery guys were excellent.
August 24, 2023
Said in stock, took deposit, and it wasn't.
Specifically called and asked to make sure fridge was in stock, needed one that day, sales rep said yes and that it would be ready for pickup. Put $1000 deposit down with credit card, started driving the 1 hr drive, and made it half way before I got called saying nevermind, it's on a truck and would be in the following week. Needless to say I was not impressed and when I told them to cancel they didn't want to. Said I'd still want it after going to other stores so they would wait till the end of the day. All in all a disappointing experience, and went elsewhere to buy my fridge.
August 24, 2023
Reply from Canadian Appliance Source - Mississauga
Hello Nathan,
Thank you for sharing your feedback with us.
We are sorry to learn that your order has been affected by manufacturing delays.
Please note that at the time of purchase, our Sales Team will give as much information as possible concerning expected timelines and estimated arrivals.
However, our team may not have any way of knowing if a particular model has been unexpectedly affected by a manufacturer's delay.
In cases like these, we will try to accommodate you the best we can by providing similar alternative options that are in stock.
Our records show that your order has been canceled on August 25th of 2023.
We apologize for any inconvenience.
Thank you,
CAS
VG
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