1. Your in-store experience with so many floor models to look at is great. 2. Good number of in-store sales people to help and answer questions 3. Flexible delivery dates and time especially to ru... See more
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Fantastic prices, excellent delivery and removal of our old unit. This is our second purchase from CAS and it will always be our number one choice for all future appliances. Thank you!!
Company replied
Vastsy was an exceptionally courteous and helpful salesperson. She guided us through selecting the appliances we needed for our home and ensured we received the best possible price.
From entering the store till delivery everything was exceptional. Great customer service. All our questions where answered by the sales rep. When the installation guys came over they were super helpf... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Mississauga
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
600 Matheson Blvd. W, Unit 2, L5R4B8, Mississauga, ON, Canada
- 9057663417
4.7
Excellent
2K reviews
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Reply from Canadian Appliance Source - Mississauga
Hi Adel,
We appreciate you sharing that our salesman was very helpful and that your delivery was on time. Thank you for your positive feedback!
CAS
Would not use again
Only went with this company due to their delivery assurance and I needed a very specific window of time
Was assured 5 times, even after expressing I was worried due to bad review
Delivery called 7 PM the night before and said they could not honour my availability.
March 10, 2026
Reply from Canadian Appliance Source - Mississauga
Dear Katya,
Thank you for taking the time to share your feedback. We’re very sorry to hear about the frustration caused by the delivery scheduling.
While customers can request specific delivery time windows, these requests unfortunately cannot be guaranteed as routes are finalized based on logistics and delivery volume. We apologize if this was not clearly communicated at the time of purchase, especially after you had expressed concerns beforehand.
We understand how disappointing this must have been after planning around a specific timeframe, and we regret the inconvenience this situation caused. Your feedback will be shared internally so we can improve how delivery expectations are communicated.
Sincerely,
CAS
Rajat was great to deal with!
Rajat was great to deal with! Will be back for the rest of our appliances.
March 9, 2026
Reply from Canadian Appliance Source - Mississauga
Hi Hollie,
Thank you for your review! We're thrilled to hear that Rajat provided great service and that you plan to return for your future appliance needs.
We truly appreciate your business and look forward to assisting you again. Please feel free to recommend CAS to your family and friends as well. Thanks again for your support!
CAS
Reply from Canadian Appliance Source - Mississauga
Hi,
Thank you for choosing CAS! We’re glad to hear you were overall satisfied with your experience. We truly appreciate your business and look forward to working with you again. If your family or friends ever need our services, we’d be grateful if you passed our name along.
CAS
Reply from Canadian Appliance Source - Mississauga
Hi,
We appreciate you highlighting our team's professionalism and politeness! Thank you for sharing your positive experience with us; it means a lot.
CAS
Sales are good...delivery is bad
Sales person are very good..but delivery is not on time...they gave me date and time window...never cover up the time window...1 and half hour late then time window.
March 8, 2026
Online ordering
Online ordering, quick delivery, and efficient and friendly delivery team
March 7, 2026
Reply from Canadian Appliance Source - Mississauga
Hi Jim,
We're happy your order was easy, delivery was quick, and the team was friendly. We appreciate your feedback and are grateful for your support.
CAS
David the Sales Person was wonderful
David the Sales Person was wonderful. The delivery not so. The gentlemen delivered the appliance but were not going to level the washing machine if I did not say something. They then only leveled it front to back and said that people only level it one way. They left. The manual that was in the machine when I bought it was not delivered. I called about this immediately both to David and to customer service but have not yet received a call back. I want the hardcover Manuel thank you.
March 7, 2026
Ask as a many questions to find the right product for your home.
Overall good experience with the Sales Associate. Will definitely purchase from him again. He spent the time to research and then recommend the right product.
February 26, 2026
Reply from Canadian Appliance Source - Mississauga
Hi Drea,
We really appreciate your kind feedback! It’s great to know that our Sales Associate took the time to research and guide you to the best product. Thank you for trusting CAS for your purchase. We look forward to helping you again in the future and assisting your family and friends whenever they need appliances.
CAS
Reply from Canadian Appliance Source - Mississauga
Hi Tony,
Thank you for your kind words! We’re glad to hear you had a great service experience with CAS. We truly appreciate your business and look forward to serving you again in the future. Please feel free to recommend us to your family and friends as well.
CAS
Good service
March 4, 2026
Reply from Canadian Appliance Source - Mississauga
Hi Satinder,
Thank you for your feedback! We're glad to hear that you received good service. Providing helpful and efficient support is always our goal at CAS.
We truly appreciate your business and thank you for choosing CAS. We look forward to serving you again in the future, and please feel free to recommend us to your family and friends!
CAS
They didn’t take their garbage left…
They didn’t take their garbage left everything in my driveway. The salesman didn’t tell me that there was a fee or advise me now I have to break up all the boxes.
March 2, 2026
Reply from Canadian Appliance Source - Mississauga
Dear Maria Ferrari,
Thank you for your feedback. We see that your LG laundry appliances were delivered on March 5th.
We sincerely apologize for the inconvenience you experienced during the delivery process.
At Canadian Appliance Source, there is an $8.00 charge for packaging removal, a service that is typically selected at the time of purchase.
We are sorry to hear that this service did not meet your expectations.
We apologize for any frustration this caused.
Sincerely,
CAS
Reply from Canadian Appliance Source - Mississauga
Hi Vlasta,
We sincerely appreciate your feedback! It’s wonderful to know that our team provided excellent service and that you were pleased with the price. Thank you for choosing CAS—we look forward to serving you again!
CAS
Dave was very helpful and informative.
March 1, 2026
Reply from Canadian Appliance Source - Mississauga
Hi Patty & Patrick,
Thank you for your kind review! We’re glad to hear that Dave was able to provide helpful and informative service. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
Reply from Canadian Appliance Source - Mississauga
Hi Greg,
We really appreciate your feedback! It’s great to know that our team provided knowledgeable service and that our products and pricing met your expectations. Thank you for choosing CAS—we look forward to assisting you again and hope you’ll share your experience with family and friends.
CAS
Dave Horca is exceptional!
Dave Horca is an exceptional sales representative. We made our first purchase with him last year and returned to him again this year. He is honest, knowledgeable and caring about his customers satisfaction. I will not hesitate to refer him to family and friends.
February 26, 2026
Reply from Canadian Appliance Source - Mississauga
Hi Ang & Ron,
Thank you for sharing your experience! We’re delighted that Dave’s dedication and expertise have earned your trust for a second purchase. Your support and referrals are greatly appreciated, and we look forward to helping you again with any future appliance needs.
CAS
great communication and friendly…
great communication and friendly environment at the shop. Specially, sales person was very helpful
February 28, 2026
Reply from Canadian Appliance Source - Mississauga
Hi Nalaka,
Thank you for your kind review! We’re thrilled to hear that you enjoyed the friendly environment at our shop and that our salesperson provided helpful guidance. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
Sam wa stellar
Sam wa stellar. kind understanding and patient. His product knowledge is exemplary. He solved the small budget dilema with grace and I am so pleased to recomend him and the company to my friends.
February 27, 2026
Reply from Canadian Appliance Source - Mississauga
Hi Nora,
We sincerely appreciate your feedback! It’s fantastic to know that Sam’s expertise and understanding made your experience so positive and that he helped solve your budget concerns with ease. Thank you for choosing CAS and for recommending us to your friends. We look forward to serving you again!
CAS
Dave was knowledgeable and very…
Dave was knowledgeable and very helpful. The delivery was professional and quick
February 26, 2026
Reply from Canadian Appliance Source - Mississauga
Hi Ken & Angela,
Thank you for sharing your experience! We’re delighted that Dave’s expertise and helpfulness, along with our fast and professional delivery, made your visit a positive one. Your support means a lot to CAS, and we look forward to assisting you again in the future.
CAS
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