1. Your in-store experience with so many floor models to look at is great. 2. Good number of in-store sales people to help and answer questions 3. Flexible delivery dates and time especially to ru... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fantastic prices, excellent delivery and removal of our old unit. This is our second purchase from CAS and it will always be our number one choice for all future appliances. Thank you!!
Company replied
Vastsy was an exceptionally courteous and helpful salesperson. She guided us through selecting the appliances we needed for our home and ensured we received the best possible price.
From entering the store till delivery everything was exceptional. Great customer service. All our questions where answered by the sales rep. When the installation guys came over they were super helpf... See more
Company replied
Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Mississauga
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
600 Matheson Blvd. W, Unit 2, L5R4B8, Mississauga, ON, Canada
- 9057663417
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
reliable and great pricing! excellent service for set up and delivery
This is our 5th time using CAS and will use again!
March 25, 2026
Reply from Canadian Appliance Source - Mississauga
Hi Linda,
Thank you for your continued loyalty! We’re thrilled to hear that CAS has consistently provided reliable service, great pricing, and excellent delivery and setup.
We truly appreciate your business and look forward to serving you for many more purchases in the future. We’d be grateful if you shared your experience with family and friends. Thanks again for choosing CAS!
CAS
Installation not included after all
I chose Canadian Appliance Source because of the fact that free delivery and installation was part of the package. When I purchased it, my salesperson, Ali Hafeez, did not mention that there were any exceptions to this installation policy. Moreover, I carefully read my contract, and it did not list any exceptions to this policy. However, when my dryer arrived, they would not install it, saying that the length of the venting tube required was too long. In the end, I had to hire a separate installer to come and install (the venting tube on) the dryer at an extra expense. (By the way, I got two separate quotes for installation (of the venting tube), sending pictures to each of them, and neither of them suggested that there was anything unusual or exceptional about the length of venting tube required in my case.)
Reply on April 7th:
1) What has been labeled by CAS as a "non-standard" length of venting tube (requiring an "extension") was considered in both estimates by other companies as a standard length subject to their minimum installation charge. The venting tube now installed is a single, one-piece tube going directly from my dryer to the hole in the outside wall.
2) Yes, this labeling of my tube as "non-standard" was explained at the time of DELIVERY. It was not explained at the time of PURCHASE, nor was there even any use of the word "standard" or "non-standard" in the purchase contract, much less a description of what a standard versus non-standard installation might be, even in any fine print.
March 14, 2026
Reply from Canadian Appliance Source - Mississauga
Dear customer,
Thank you for taking the time to share your feedback with us.
We apologize for any inconvenience you experienced during the delivery and installation of your appliance.
Our records indicate that because your existing vent is located inside the ceiling and requires an extension, our team was unable to complete the installation.
As explained at the time of delivery, Canadian Appliance Source does not perform non-standard installations involving extension components.
We appreciate your understanding.
Sincerely,
CAS
Reply from Canadian Appliance Source - Mississauga
Hi Michael,
Thank you for your feedback! We’re glad to hear you had a great experience with CAS.
We truly appreciate your business and look forward to serving you again in the future. We’d be grateful if you shared your experience with family and friends. Thanks again for choosing CAS!
CAS
After shopping around for a washer…
After shopping around for a washer dryer tower, I found that CAS had the best deal with no hidden costs. The salesperson was knowledgeable and we didn’t need to wait for help. The delivery and installation went smoothly.
March 29, 2026
Reply from Canadian Appliance Source - Mississauga
Hi Thrity,
Thank you for sharing your experience! We’re delighted to hear that you found the best deal at CAS, received knowledgeable assistance, and had a smooth delivery and installation.
We truly appreciate your business and look forward to serving you again in the future. We’d be grateful if you shared your experience with family and friends. Thanks again for choosing CAS!
CAS
My delivery
The sales person knew the products and was able to guide me in my selection. Having said that, the negative side is that we should get a delivery time and date at the time we pay and finalize as people living in apartments need to book the service elevator and we should have a little flexibility to change the time if elevator is not available. Overall the Experience was Good
March 18, 2026
New washer
Washing machine was delivered at the time and day promised. The delivery men were efficient and professional.
March 17, 2026
Reply from Canadian Appliance Source - Mississauga
Hi Irene,
We're happy to hear that the washing machine was delivered as promised. We appreciate your positive feedback regarding our team's efficiency and professionalism.
CAS
Surface quality is not okay
The delivery is okay! But the surface quality is not okay ! I only so far used for few days It appears significant scratches even I used it very gently! Need to contact quality department for this issue!
March 8, 2026
Reply from Canadian Appliance Source - Mississauga
Dear Cindy Qiao,
Thank you for your feedback.
Our records indicate that your Samsung range was delivered on March 9th, 2026.
We are sorry to hear that you are not satisfied with the quality of the product.
We recommend contacting the manufacturer directly to report any issues with the unit.
Sincerely,
CAS
Reply from Canadian Appliance Source - Mississauga
Hi Nelia,
We appreciate you letting us know the delivery team was great and nice. Thank you for your positive feedback; it means a lot to us.
CAS
Angella was very informative and was…
Angella was very informative and was able to get me my dishwasher quickly and when I did call her, she returned my call as soon as possible
March 19, 2026
Reply from Canadian Appliance Source - Mississauga
Hi Frank & Pina,
Thank you so much for your kind feedback! We’re delighted to hear that Angella was informative, responsive, and able to help you get your dishwasher quickly.
We truly appreciate your business with CAS and look forward to serving you again in the future. Please feel free to share your experience with family and friends!
CAS
Our go to store for appliances!
Our second experience with CAS and Sam at the Mississauga, Heartland store. Wonderful service, good selection and very good communication. This is our go to store for appliances now. We have spent over $50K on Jenn-Air and are very happy.
March 18, 2026
Reply from Canadian Appliance Source - Mississauga
Hello Karan,
We’re thrilled to hear that Sam and the team at Heartland have made your visits so enjoyable! It’s fantastic to know we’re your trusted destination for appliances, and we can’t wait to assist you again.
Best regards,
CAS
No help
There was supposed to be a part that we had to install on the rear of the fridge called a bumper blocker. We never recieved the part. I called at least 4 times, all they would do is send me a form for refund or return, which I needed neither of. I told them all needed was the part. I then called sales because that's the only two numbers listed, they were no help. I then tried to get help through their chat 3 times. They were absolutely no help. As of now I am in the dark as to this parts function or importance because no one could tell me anything about it.
March 3, 2026
Reply from Canadian Appliance Source - Mississauga
Dear Sandra Johnson,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and the missing part for your unit. We sincerely apologize for the inconvenience and lack of clear communication.
Please reach out to aftersales@caslp.ca with your order details so our team can review this and assist you with the missing part. We appreciate your patience and the opportunity to resolve this for you.
Sincerely,
CAS
Very helpful assistance with my…
Very helpful assistance with my purchase and service when I arrived at the warehouse to pick up my microwave.
March 16, 2026
Reply from Canadian Appliance Source - Mississauga
Hi Rives,
Thank you for your kind feedback! We’re glad to hear you received helpful assistance with your purchase and had a smooth experience picking up your microwave at the warehouse.
We truly appreciate your business with CAS and look forward to serving you again in the future. Please feel free to recommend us to your family and friends—we’d be happy to help them as well!
CAS
Reply from Canadian Appliance Source - Mississauga
Hi Joginder,
Thank you for your feedback! We’re glad to hear everything went smoothly with no concerns.
We truly appreciate your business with CAS and look forward to serving you again in the future. Please feel free to recommend us to your family and friends—we’d be happy to help them as well!
CAS
A comprehensive selection and some good prices.
A comprehensive selection of refrigerators was on display at the CAS store, without the clutter of furniture that you have to walk past at a "furniture" store. In only a few minutes, Dave Horca was able to show on his computer the fridge models that had the features I was looking for and the prices for each. Within two hours (probably less), I was able to make my buying decision and go home. Thank you, Dave.
March 14, 2026
Reply from Canadian Appliance Source - Mississauga
Hi Fred,
Thank you so much for your detailed and thoughtful review! We’re thrilled to hear that you appreciated our focused appliance selection and that Dave Horca was able to quickly guide you through the options to find exactly what you were looking for. It’s great to know your decision-making process was smooth and efficient.
We truly appreciate your business with CAS and look forward to serving you again in the future. Please feel free to share your experience with family and friends—we’d be happy to help them as well!
CAS
Reply from Canadian Appliance Source - Mississauga
Hi Aldo,
We're glad you felt valued. Thank you for sharing your positive experience with our team; we appreciate it.
CAS
The sales man was very patient with me
The sales man was very patient with me. He took the time to explain everything. Also giving me different ideas and advice on my purchase.
March 12, 2026
Reply from Canadian Appliance Source - Mississauga
Hi Jennifer,
Thank you for your review! We're glad to hear that our salesperson was patient, took the time to explain everything, and offered helpful advice and ideas for your purchase.
We truly appreciate your business and look forward to assisting you again in the future. Please feel free to recommend CAS to your family and friends as well. Thanks again for your support!
CAS
Iit is very good service
March 5, 2026
Reply from Canadian Appliance Source - Mississauga
Hi Deguan,
Thank you for your review! We're glad to hear that you received very good service from CAS.
We truly appreciate your business and look forward to assisting you again in the future. Please feel free to recommend CAS to your family and friends as well. Thanks again for your support!
CAS
So far good response and excellent…
So far good response and excellent salesperson (Francis)
March 4, 2026
Reply from Canadian Appliance Source - Mississauga
Hi Teena,
Thank you for your review! We're delighted to hear that you received a good response and that Francis provided excellent service as your salesperson.
We truly appreciate your business and look forward to assisting you again in the future. Please feel free to recommend CAS to your family and friends as well. Thanks again for your support!
CAS
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.