My wife and I needed a new fridge after ours broke down. Inder was friendly, helpful and knowledgeable about the product they had available. And he was understanding about our need to receive the frid... See more
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The agent was attentive to what we needed. All items arrived to our rural place in perfect shape. The delivery crew, although all business, did a great job of removing the old appliances, installing t... See more
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After extensive looking at many models of appliances on the website, we went into the store and “thought” we had every decision nailed down but Inder was infinitely patient and showed us our choices... See more
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We knew more or less what we wanted and our sales rep,Louis S. identified the comparable models quickly.We negotiated a fair price and delivery was organized for the next day luckily. Delivery and re... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Ottawa East
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
100 Trainyards Dr., Unit 31, K1G3S2, Ottawa, ON, Canada
- 6136273412
4.6
Excellent
2K reviews
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I purchased a washer and dryer in March…
I purchased a washer and dryer in March 2020 along with a 4‑year extended warranty. When I called for information, I spoke with a representative named Ben, who was condescending and dismissive. Instead of simply explaining the warranty timeline, he repeated “1 year + 4 years = 2025, do you understand?” in a patronizing tone.
I also asked about W3 Solution, and he claimed they no longer deal with them and had no information. I had to ask several times just to get a phone number. That is not customer service.
When I called back to speak with a manager, the woman who answered was even worse than Ben. She told me that customers are not allowed to speak to managers, was rude throughout the call, and ultimately hung up on me.
They might have great prices, but their service is AWFUL. Buy at your own risk — and whatever you do, do NOT get the extended warranty.
Overall, the experience was disrespectful, frustrating, and far below what I expect from a company that sells major appliances and warranties.
August 22, 2026
Unprompted review
Reply from Canadian Appliance Source - Ottawa East
Dear Francois,
Thank you for your feedback. We apologize for the difficulty you experienced when requesting information about our extended warranty.
Unfortunately, we are unable to locate an order under the details provided.
Could you please contact our After-Sales Team at AfterSales@caslp.ca with your order number?
This will allow us to assist you directly.
Sincerely,
CAS
Exceptional service
Initially I made an error on an order and called Jeffrey at trainyards tge item will not fit. He found one that would I agreed to tge change and it was delivered and installed with no issues. Quick response Well taken care of and the price was right.
August 18, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Juanita,
We're so pleased to hear that our team was able to quickly resolve your initial order issue and find a perfect fit for your needs. It's wonderful that the delivery and installation went smoothly, and that you were satisfied with the service and pricing.
CAS
Reply from Canadian Appliance Source - Ottawa East
Hi Ryan,
Thank you for choosing CAS and for your kind feedback! We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for your future appliance needs and recommend us to your family and friends!
CAS
Being a frequant customer of CAS it's…
Being a frequant customer of CAS it's nice to make a call, pay on line and have the appliances delivered, worry free.
August 17, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Robert,
Thank you for your wonderful review! We're so pleased to hear that as a frequent customer, you find our call, online payment, and delivery process worry-free. We truly appreciate your continued business!
CAS
Great Service!
Our experience was very pleasurable and easy. Paul Sabourin, our sales associate was thorough and very friendly. Delivery was fast and friendly as well.
August 8, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Peggy,
Thank you for your wonderful review! We're so pleased to hear that your experience with us was pleasurable and easy. We're especially delighted that our sales associate was thorough and friendly, and that your delivery was fast and friendly as well. We truly appreciate your business.
CAS
CAS
Two guys working well together and got…
Two guys working well together and got the job done with no issues.
Thank you!
August 14, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Sue,
We're so glad to hear that our team worked efficiently and completed the job without any hitches. Thank you for your kind words!
CAS
A quick buy, a quick win!
The store did not have the model we were looking for but provided us with an alternative which we fonally bought and for the price we were willing to pay.
August 14, 2026
Once I walked into the front door
Once I walked into the front door, I was greeted and then I was strolling along the store and Jeff walked up to me and greeted me and helped me to purchase a fridge the right fridge. The service was spectacular compared to where I was at Leon’s and was very well education of the product he was selling and then did the purchase and then the delivery was on time. Fast guys were pretty good very happy with my purchase. Looking forward to purchasing in the future. Thank you.
August 13, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Gaetan,
Thank you for your wonderful review! We're thrilled to hear that your experience, from the moment you walked in to the helpful assistance with your fridge purchase and the on-time delivery, was spectacular. We truly appreciate your business and look forward to serving you again.
CAS
Sales staff were helpful and…
Sales staff were helpful and considerate. Delivery guys were great, careful and efficient
August 12, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Guy,
We are so pleased to hear that our sales team was helpful and considerate, and that our delivery team was careful and efficient. We truly appreciate your business!
CAS
The representative we dealt with was excellent
The representative, Inder. we dealt with was very knowledgable and assisted us very professionally.
August 11, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Marc,
We're so glad to hear that our representative provided you with knowledgeable and professional assistance. Thank you for your positive feedback!
CAS
When it comes to appliances
When it comes to appliances, I don't even bother going anywhere else anymore. The selection of appliances is extensive, they automatically price check for me, the service is curteous and delivery is excellent. What more is there to say except job well done!
August 9, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Lynn,
Thank you for your fantastic review! We're thrilled to hear that our extensive selection, automatic price checking, courteous service, and excellent delivery have made us your go-to for appliances. We truly appreciate your kind words and your continued business.
CAS
Reply from Canadian Appliance Source - Ottawa East
Hi Jacques,
Thank you for your wonderful review! We are so pleased to hear that you found our pricing fair, our service good, and our delivery on time. We truly appreciate your business and look forward to serving you again.
CAS
Great service and good price
We had dealt with Canadian Appliance Source in the past - bought fridge and a washer and dryer a year ago and had great service as well as good price - so when our old electric range broke down (16 years old) we had no hesitation about going back to CAS to purchase a new one.
July 31, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Bill,
Thank you for your wonderful review and for choosing us again! We're delighted to hear that your past experiences with us were great and that you had no hesitation in returning for your new electric range. We truly appreciate your continued business and look forward to serving you again.
CAS
Louis Samonas (my sales rep) provided…
Louis Samonas (my sales rep) provided outstanding advice and service.
August 6, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi MJ,
Thank you for your wonderful review! We're delighted to hear that Louis provided such outstanding advice and service. We truly appreciate your business.
CAS
Great job all around
August 5, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Mike,
Thank you for your wonderful feedback! We are so pleased to hear that you had a great experience with us. We truly appreciate your business and look forward to serving you again.
CAS
Appliances
Received the refrigerator with a dent on door.
Wine fridge missing the handle.
Other than that I'm satisfied with the quick service to fix the problems. So far all good.
July 29, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Galina,
We appreciate your positive feedback! We're so glad to hear that you found our service to be both quick and helpful. We look forward to assisting you again.
CAS
Reply from Canadian Appliance Source - Ottawa East
Hi Thérèse,
We are so pleased to hear you were very satisfied with your experience! Thank you for your kind words and for choosing us. We truly appreciate your business.
CAS
Knowledgeable salesperson
Knowledgeable salesperson, no hard sell. Listened to what we were looking for, provided additional info after we left the first visit.
August 4, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Margaret,
Thank you for your wonderful review! We're so pleased to hear that our salesperson was knowledgeable, listened to your needs, and provided helpful information without any pressure. We truly appreciate your business.
CAS
The sales person saved a lot of time by…
The sales person saved a lot of time by focusing in on our needs.
Delivery staff were polite and efficient.
The fridge/freezer required a lot of work to free it from all the tape and leftovers from manufacturing
August 2, 2026
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