My wife and I needed a new fridge after ours broke down. Inder was friendly, helpful and knowledgeable about the product they had available. And he was understanding about our need to receive the frid... See more
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The agent was attentive to what we needed. All items arrived to our rural place in perfect shape. The delivery crew, although all business, did a great job of removing the old appliances, installing t... See more
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After extensive looking at many models of appliances on the website, we went into the store and “thought” we had every decision nailed down but Inder was infinitely patient and showed us our choices... See more
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We knew more or less what we wanted and our sales rep,Louis S. identified the comparable models quickly.We negotiated a fair price and delivery was organized for the next day luckily. Delivery and re... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Ottawa East
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
100 Trainyards Dr., Unit 31, K1G3S2, Ottawa, ON, Canada
- 6136273412
4.6
Excellent
2K reviews
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Reply from Canadian Appliance Source - Ottawa East
Hi Thérèse,
We are so pleased to hear you were very satisfied with your experience! Thank you for your kind words and for choosing us. We truly appreciate your business.
CAS
Knowledgeable salesperson
Knowledgeable salesperson, no hard sell. Listened to what we were looking for, provided additional info after we left the first visit.
August 4, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Margaret,
Thank you for your wonderful review! We're so pleased to hear that our salesperson was knowledgeable, listened to your needs, and provided helpful information without any pressure. We truly appreciate your business.
CAS
The sales person saved a lot of time by…
The sales person saved a lot of time by focusing in on our needs.
Delivery staff were polite and efficient.
The fridge/freezer required a lot of work to free it from all the tape and leftovers from manufacturing
August 2, 2026
Superb customer service!
Superb customer service, literally in and out in less than 20 minutes… Joshua was fantastic.
Delivery was on time, good interaction, very respectful to take care to not damage during the removal and installation of our new appliance.
July 30, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Sharon,
Thank you for your fantastic review! We're delighted to hear Joshua made your shopping experience quick and easy, and that our delivery team provided respectful, on-time service while taking great care with your home. We truly appreciate your business and look forward to serving you again. If your family or friends are in the market for appliances, we'd be honoured if you recommend CAS to them!
CAS
Great customer service
Great customer service. However, turned out the product wasn't available when expected. We had to go back to the store to inquire as to status and it we had to to spend a couple hundreds dollars at the laundomat before washer arrived. Maybe should have an auto customer call back if availability of product will be delayed.
July 30, 2026
Straight forward approach to describing…
Straight forward approach to describing the product. On time delivery and a connection to a qualified installer. Likeable salesman.
July 22, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Mike,
Thank you for your wonderful feedback! We're so pleased to hear that our product description was clear and that you had a positive experience with our delivery and installation services. We truly appreciate your business and look forward to serving you again.
CAS
Reply from Canadian Appliance Source - Ottawa East
Hi Patrick,
We are so happy to hear that your experience, from the moment you ordered to when your delivery arrived, was great! Thank you for your positive feedback.
CAS
Faulty washer installation!
Faulty, bad washer installation causing serious flooding!! CAS offered zero assistance and now not claiming responsibility instigating a home insurance claim!!! Will never use this company again!
July 8, 2026
Reply from Canadian Appliance Source - Ottawa East
Dear Customer,
Thank you for sharing your feedback with us.
We sincerely apologize for the issues caused during the installation of your new washer.
We see that a claim has been submitted regarding the property damage.
Please email our claims department directly for further discussion.
Sincerely,
CAS
STAY FAR, FAR AWAY!
Purchased a new washing machine. On first use machine was non functioning, customer service ‘after sales’ was abhorrent, scripted responses with no compassion nor customer consideration. Forced to access ‘manufacturer warranty’ for a defective appliance on first use. After 3 days of waiting 9 hours for the ‘technician’ one finally arrived. 3 weeks later still stuck with non working appliance and Canadian Appliance Source took zero accountability in the product they sold. Customer satisfaction nor consideration of their business reputation is of any concern. Management hangs up after scripted responses and ‘passing the buck’. Don’t waste your time or money here. Shop local where you can access true customer service and support. If I could rate a 0 star I would! This was by far the worst experience we have ever had as a customer purchasing a new item and encountering a defective machine from the outset. At minimum there should have been support to address and replace the appliance. Instead it was put directly on the customer to complete forms, wait for responses and then be subject to a 25% restocking fee for any exchange or refund!?!?! Absolutely astounding this company is still in business.
July 19, 2026
Unprompted review
Reply from Canadian Appliance Source - Ottawa East
Dear Jennifer Eamon,
Thank you for sharing your feedback with us.
We sincerely apologize for the issues you are experiencing with your washer.
Please understand that CAS does not manufacture any of the appliances we sell and that all functional issues would be the responsibility of the manufacturer as they hold the warranty.
We take complaints of this nature very seriously, and our After-Sales Team is ready to assist you.
To begin, we require your order number to locate your account, as we are currently unable to find an order under the information provided.
Could you please contact our After-Sales Team at AfterSales@caslp.ca with your order number so that we can address your concerns directly?
Sincerely,
CAS
Excellent and knowledgeble service
Excellent and knowledgeble service, convenient and efficient delivery
July 19, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi,
Thank you for your wonderful review! We're delighted to hear you received excellent and knowledgeable service, and that your delivery was convenient and efficient. We truly appreciate your business.
CAS
Great experience from start to finish
Great experience from start to finish. Salesman was terrific. Gave all the info, but wasn’t pushy. Was honest and professional. Delivery guys were quick, polite, tidy.
July 26, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi,
Thank you for your wonderful review and for choosing CAS! We're delighted to hear you had a great experience from start to finish and that both our sales and delivery teams provided honest, professional, and courteous service. We truly appreciate your business and look forward to helping you again in the future. If your family or friends are shopping for appliances, we'd be honoured if you recommended CAS to them!
CAS
Outstanding service
We received outstanding service from Jeffrey Payer at the retail store located at the Trainyards in Ottawa in the selection of our new refrigerator. Sadly, the delivery of the refrigerator the next day required a service call.
We are actually grateful for that service call as it gave us the opportunity to meet the service team who not only were very competent but very patient and understanding of the issues. They also escalated to Ian from the Home Delivery Team.
Under Ian's leadership, we all worked together and resolved it all.
We are very happy to have met everyone. We strongly commend Ian and the service team for their diligence and having gone far beyond in giving 100% satisfaction.
We will return to "Canadian Appliance Source" for our future purchases.
July 25, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Henry,
Thank you for taking the time to share your experience! We're delighted Jeffrey helped you find the perfect refrigerator, and we're especially pleased our service team and Ian were able to work together to resolve the delivery issue to your satisfaction. We truly appreciate your patience and your business, and we look forward to welcoming you back to CAS for your future appliance needs. If your family or friends are shopping for appliances, we'd be grateful if you recommended CAS to them!
CAS
I am extremely happy with my 3 LG…
I am extremely happy with my 3 LG purchases.A fridge, stove and dishwasher. The staff was very helpful in picking out my appliances and the installers were excellent.
July 17, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Terry,
Thank you for your wonderful review! We're thrilled to hear you're enjoying your new LG fridge, stove, and dishwasher, and that both our sales and installation teams made your experience a great one. We truly appreciate your business and look forward to serving you again at CAS. If your family or friends are shopping for appliances, we'd be honoured if you recommended us to them!
CAS
Reply from Canadian Appliance Source - Ottawa East
Hi Julie,
We're so happy to hear you had such a positive experience with our service and delivery! We truly appreciate your kind recommendation.
CAS
Great agent and grand delivery service.
The agent was attentive to what we needed. All items arrived to our rural place in perfect shape. The delivery crew, although all business, did a great job of removing the old appliances, installing the new ones and ensuring all packaging was towed away. Happy customers you certainly have in us.
July 21, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Marc,
Thank you for your wonderful review! We're thrilled to hear our team took great care of you from start to finish and that everything arrived in perfect condition. We truly appreciate your business and are so glad to have you as happy customers. We look forward to serving you again at CAS, and we'd be grateful if you shared your experience with your family and friends!
CAS
All expectations were met
Derek, the sales-person, was clear and professional in his dealings with us. The appliance was delivered on the date scheduled and the item was in good condition.
July 22, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Dan,
Thank you for your great review! We're pleased to hear Derek provided clear and professional service and that your appliance delivery went smoothly. We truly appreciate your business and look forward to helping you with your future appliance needs at CAS. We’d also appreciate you recommending us to your family and friends!
CAS
Excellent service by Jeff Payer
July 21, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Wayne,
Thank you for your review! We're thrilled to hear Jeff Payer provided excellent service. We truly appreciate your business and look forward to serving you again at CAS. We’d be grateful if you shared your experience with your family and friends!
CAS
Great experience overall!
Helpful and knowledgable assistance in selecting our new appliance. Quick, efficient and courteous delivery after purchase. Easy to track progress of delivery vehicle. Overall A plus experience.
July 21, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Catherine,
Thank you for your fantastic review! We're delighted to hear you received helpful guidance in selecting your new appliance and that your delivery experience was quick, efficient, and courteous. We truly appreciate your business and look forward to serving you again at CAS. We’d be grateful if you shared your A+ experience with your family and friends!
CAS
Good service all around
Customer service at the store was very good delivery was efficient
July 12, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Josh/Lydia,
Thank you for your kind review! We're thrilled to hear you received great customer service at our store and that your delivery was efficient. We truly appreciate your business and look forward to serving you again.
CAS
CAS Trainyards Ottawa sold me a…
CAS Trainyards Ottawa sold me a defective GE Monogram dishwasher on July 19, 2026. Two different techs came 2 weeks apart and could not identify the problem. A third tech is supposedly coming, but no one is calling me. I was sold a defective appliance, which is illegal in Ontario
June 19, 2026
Unprompted review
Reply from Canadian Appliance Source - Ottawa East
Dear Huguette Lavigne,
We're sorry to hear about your experience. Our After Sales team has been actively working alongside you to coordinate service with the manufacturer and has been escalating the matter on your behalf.
As an authorized retailer, we follow the manufacturer's warranty process, and if the product cannot be repaired, the manufacturer may authorize a replacement or other appropriate resolution.
Please know that we remain committed to advocating for you and working diligently toward a satisfactory outcome.
Sincerely,
CAS
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