My wife and I needed a new fridge after ours broke down. Inder was friendly, helpful and knowledgeable about the product they had available. And he was understanding about our need to receive the frid... See more
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The agent was attentive to what we needed. All items arrived to our rural place in perfect shape. The delivery crew, although all business, did a great job of removing the old appliances, installing t... See more
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After extensive looking at many models of appliances on the website, we went into the store and “thought” we had every decision nailed down but Inder was infinitely patient and showed us our choices... See more
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We knew more or less what we wanted and our sales rep,Louis S. identified the comparable models quickly.We negotiated a fair price and delivery was organized for the next day luckily. Delivery and re... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Ottawa East
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
100 Trainyards Dr., Unit 31, K1G3S2, Ottawa, ON, Canada
- 6136273412
4.6
Excellent
2K reviews
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Knowledgeable staff with "no pressure"…
Knowledgeable staff with "no pressure" attitude. I am very happy with my purchase.
July 17, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Susan,
We're so pleased to hear that our team was knowledgeable and that you felt no pressure during your purchase. We truly appreciate your business!
CAS
Great experience in store and delivery
Great experience in store and delivery. Customer service has been excellent. Would definitely recommend CAS (Louie S.) for all your appliance needs
July 17, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Jessica,
Thank you for your fantastic review! We're delighted to hear you had a great experience in-store and with delivery, and that Louie provided excellent service. We truly appreciate your business and look forward to helping you again. Thank you for recommending CAS to your family and friends!
CAS
Very happy with our sales rep and the…
Very happy with our sales rep and the appliance we received
July 16, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Alan,
We're so glad to hear you had a positive experience with our sales representative and are happy with your new appliance! We appreciate your business and look forward to serving you again.
CAS
Reply from Canadian Appliance Source - Ottawa East
Hi Jason,
We're delighted to hear about your positive experience with our delivery and professionalism. We appreciate your kind words!
CAS
Every thing was easy From the…
Every thing was easy From the beginning wen we met the rep. At the store to the delivery
July 16, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Marjolaine,
We're delighted to hear that your entire experience, from meeting our representative to the delivery, was easy and smooth. Thank you for sharing your positive feedback!
CAS
Terrible customer service and defective…
customer service lacking and defective fridge with no resolution.
July 14, 2026
Reply from Canadian Appliance Source - Ottawa East
Dear Emily/Michael Guerette/Walton
Thank you for your feedback. We are very sorry to hear that you are experiencing issues with your Whirlpool refrigerator.
Our After Sales team sent you an email on Friday, July 17, 2026, with troubleshooting steps to reinitialize your refrigerator.
Please reply directly to that email so we can provide you with further assistance.
Sincerely,
CAS
Friendly approach.
Friendly approach.
Honest conversation regarding
various manufactures of appliances.
July 5, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Giselle,
Thank you for your review and for choosing CAS! We're pleased to hear that you appreciated our team's friendly approach and honest guidance when selecting your appliances. We truly appreciate your business, look forward to serving you again, and thank you for recommending CAS to your family and friends!
CAS
Reply from Canadian Appliance Source - Ottawa East
Hi Brian,
We are so happy to hear that you consistently find our team helpful and appreciate the wide selection we offer. Thank you for your kind words!
CAS
Sales was great experience
Sales was great experience. Graham. Delivery was not bad too just needed to turn the water valve for the washer which they did not tell me or do.
July 4, 2026
Reply from Canadian Appliance Source - Ottawa East
Hello Jenna
Thank you so much for choosing us for your recent appliance purchase. We are incredibly grateful for your business and are thrilled we could help you out.
We look forward to welcoming you back to our showroom the next time you need anything for your home.
Have a wonderful week,
CAS
It was quick easy and the sales person…
It was quick easy and the sales person was knowledgable.
July 11, 2026
Reply from Canadian Appliance Source - Ottawa East
Hello Mickey
Thank you so much for choosing us and for your valued business.
We look forward to seeing you at the store again soon.
Cheers,
CAS
Reply from Canadian Appliance Source - Ottawa East
Hello Jocelyne
Thank you so much for your business and for choosing us.
We look forward to working with you again on your next purchase.
Best regards,
CAS
Reply from Canadian Appliance Source - Ottawa East
Hello Gilles
We appreciate your business and are very glad we could assist you.
We look forward to welcoming you back to our store in the future.
Have a wonderful day,
CAS
Great salesman in Louie
Great salesman in Louie. Got me the best price on a combo washer dryer. It works beautifully. I love it..I always deal with appliance soured. I have bought dishwasher fridge abd stove for my cottage and fridge for my home. Delivery on time and everything set up for me. Molly
July 10, 2026
Reply from Canadian Appliance Source - Ottawa East
Hello Molly
We are incredibly grateful for your continued loyalty and for choosing us for both your home and cottage.
We look forward to working with you again on your next upgrade.
Warmest regards,
CAS
Seamless experience from in store…
Seamless experience from in store purchase, delivery to installation. Would definitely purchase another appliance. Derek was outstanding.
July 10, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Mike,
Thank you for your wonderful review and for choosing CAS! We're thrilled to hear Derek and our team provided a seamless experience from purchase through delivery and installation. We truly appreciate your business, look forward to helping you with your next appliance, and hope you'll recommend CAS to your family and friends.
CAS
Prompt and friendly service in store
Prompt and friendly service in store, useful advice, efficient delivery.
July 10, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Joan,
Thank you for your kind review and for choosing CAS! We're pleased to hear our team provided helpful advice, friendly service, and an efficient delivery experience. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.
CAS
Reply from Canadian Appliance Source - Ottawa East
Dear Nadia Freeman,
Thank you for reaching out to us.
We can see that our After Sales team is currently in communication with both yourself and the vendor, Samsung, regarding your refrigerator.
We will keep you updated on the progress of this matter.
Sincerely,
CAS
Excellent customer service and fast…
Excellent customer service and fast delivery. Would definitely recommend
July 8, 2026
Reply from Canadian Appliance Source - Ottawa East
Hello Tracy
We are so glad to have earned your business. We look forward to seeing you at our store again down the road!
Warmest regards,
CAS
My mother’s fridge up and failed on a…
My mother’s fridge up and failed on a Saturday evening. Needed a fridge ASAP. Went to CAS first thing Sunday morning. Joshua completely understood the assignment and showed both knowledge and professionalism. He was wonderful to work with. Yes it cost us an extra $30 to have the delivery expedited BUT that was worth every dollar to get the unit on Tuesday. The 2 gentlemen that delivered the fridge were awesome. Did what it took to bring the fridge into the space. Yessss my husband had decided to remove the old fridge to the driveway but the delivery team were really appreciative as it made loading it to the truck for takeaway easier. I would, from my experience, absolutely recommend CAS Trainyard location! Thanks for everything!
July 8, 2026
Reply from Canadian Appliance Source - Ottawa East
Hello Daphne
We are incredibly happy that Joshua and our delivery team could jump in and help resolve this urgent situation so efficiently.
We look forward to welcoming you back to our Trainyard location whenever you need us next!
All the best,
CAS
Easy & smooth purchase
Graham was friendly, helpful & knowledgeable! & made our purchase with delivery easy & smooth!
July 7, 2026
Reply from Canadian Appliance Source - Ottawa East
Hello Jacquie
We truly appreciate your business and are so glad everything went smoothly. We look forward to seeing you at our store again soon!
Best regards,
CAS
Knowledgeable sales perdon
The sales person (Graham) is knowledgeable and prompt for arranging the purchase and installation.
July 7, 2026
Reply from Canadian Appliance Source - Ottawa East
Hello Keiko
We are glad to hear that Graham was prompt and helpful in getting everything coordinated seamlessly for you.
We look forward to working with you again in the future!
Yours truly,
CAS
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