My wife and I needed a new fridge after ours broke down. Inder was friendly, helpful and knowledgeable about the product they had available. And he was understanding about our need to receive the frid... See more
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The agent was attentive to what we needed. All items arrived to our rural place in perfect shape. The delivery crew, although all business, did a great job of removing the old appliances, installing t... See more
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After extensive looking at many models of appliances on the website, we went into the store and “thought” we had every decision nailed down but Inder was infinitely patient and showed us our choices... See more
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We knew more or less what we wanted and our sales rep,Louis S. identified the comparable models quickly.We negotiated a fair price and delivery was organized for the next day luckily. Delivery and re... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Ottawa East
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
100 Trainyards Dr., Unit 31, K1G3S2, Ottawa, ON, Canada
- 6136273412
4.6
Excellent
2K reviews
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I will never shop here again
I will never shop here again. Some of the staff in the store are really nice and personable, others not so much. I got one who wasn't unfortunately. Then the delivery....the worst. They told me delivery for my fridge and dishwasher would be between 10:30 and 1:30pm and it didn't arrive until 8pm with no warnings, no updates. When I called customer service i received no assistance....they just said there is nothing they could do and they couldn't transfer me to a manager either. They said they would have a manager call me - it's been a week and a half and still no call. I have never seen so much consistent bad service and lack of caring for the customer as with this company. Do not shop here! After the 3rd call to customer service, I was told by customer service that they loaded the wrong items for me in the morning and therefore didn't load my order until 2pm and that is why it's late. Maybe they could have given me a heads up as I had to have my fridge cleared out and unplugged and ready to go by 10:30am???? Then the delivery people said the reason it's late is because they were sent first to Pembrooke for some deliveries. Either way....it was known in advance that they would be late and not communicated to me. Also, why are there 2 different stories?? How disorganized is this company? The people who delivered were very pleasant and efficient....that was the only part that was. The delivery facilitation was horrible! Just the delivery drivers themselves were good. I was right about to cancel my order and go elsewhere when the delivery finally arrived almost 6 hrs late from the maximum estimated time.
June 26, 2026
Unprompted review
Reply from Canadian Appliance Source - Ottawa East
Dear Sandra Szeles,
Thank you for taking the time to share your feedbak with us.
We are sorry to hear that your overall experience with CAS was not successful.
We have shared your feedback with our Home Delivery department for further review.
Please note that despite the issues mentioned, the delivery was still completed on the originally scheduled day.
Sincerely,
CAS
Whirlpool refrigerator …
My sales representative Graham was good at his job, professional and caring.
He made sure all my needs were met for the refrigerator
July 4, 2026
Reply from Canadian Appliance Source - Ottawa East
Hello Marjorie,
We appreciate you highlighting Graham's attentive professionalism and his dedicated care in ensuring all of your layout parameters were perfectly addressed.
We look forward to seeing you at the store on your next visit!
Thinking of you,
CAS
Reply from Canadian Appliance Source - Ottawa East
Hello Denis
We are so pleased to hear that Derek provided such helpful support from the very beginning to the very end of your visit.
We look forward to welcoming you back to our Ottawa East location whenever you need us next!
Cheers,
CAS
Sales service was fantastic
Sales was fast and professional and delivery and setup experience was efficient and timely
July 4, 2026
Reply from Canadian Appliance Source - Ottawa East
Hello D. Levy
We are so glad that our team provided such a rapid, professional experience from the showroom floor to the final setup.
We look forward to seeing you at the store again down the road!
Warmly,
CAS
Salesperson (Graham) was professional…
Salesperson (Graham) was professional and knowledgeable. No sales pressure. Paid in full at time of purchased. Delivery date set.
Delivered on the day booked. They gave a 3 hour window. Staff arrived within that window. Delivery staff were polite and professional. Delivered without a hitch.
Highly recommend them
July 4, 2026
Reply from Canadian Appliance Source - Ottawa East
Hello David Z
We appreciate you highlighting Graham's professional guidance and are glad our delivery window and logistics team hit the mark perfectly.
We look forward to seeing you at the store on your next visit!
Best,
CAS
Excellent and fast service
I bought appliances quite a few times over the years fromCAS.
The service is always great. Delivery is efficient and the product is good.
June 30, 2026
Reply from Canadian Appliance Source - Ottawa East
Hello Svetlana
We are deeply grateful for your long-standing loyalty over the years and are glad our team consistently delivers smooth logistics and high-quality items.
We look forward to working with you again on your next project!
Best wishes,
CAS
My online purchase was simple
My online purchase was simple, but the delivery date was hard to plan for. My range was delivered 1 day later than I had requested. Also, the staff in the retail store did not seem interested in selling to me, which is disappointing. Delivery and set up was completed quickly and without an issues.
June 21, 2026
Everything that was discussed and…
Everything that was discussed and promised came to pass. Useful post purchase follow-up by Paul, my sales associate and timely delivery by two very helpful men.
My first visit and purchase but definitely not my last.
June 18, 2026
Reply from Canadian Appliance Source - Ottawa East
Hello Ian
Thank you for choosing us for your very first purchase. We are delighted that our team kept every commitment and provided excellent care from start to finish.
We look forward to welcoming you back for your next visit.
All the best,
CAS
I was explained the features of various…
TI was explained the features of various washing machine. Very helpful and no pressure sale tactics. Delivery was on time and the men were very professional and friendly.
June 13, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Lise,
Thank you for your kind review and for choosing CAS! We're glad to hear you received helpful, no-pressure guidance on the washing machine features and that your delivery team provided professional and friendly service on time. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends!
CAS
Reply from Canadian Appliance Source - Ottawa East
Hi Julie,
Thank you for your review! We are delighted to hear that you experienced good value and courteous service. We truly appreciate your business and look forward to serving you again.
CAS
Excellent sales advice
Excellent sales advice. Delivery was timely and installation was professionally done.
June 17, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Brian,
Thank you for your great review! We’re glad to hear you received excellent sales advice and that your delivery and installation were completed on time and professionally. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
The salesman was very helpful and easy…
The salesman was very helpful and easy to deal with
June 23, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Jeff,
Thank you for your kind feedback! We’re glad to hear our salesman was helpful and easy to deal with. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
The salesman was great and same with…
The salesman was great and same with the delivery.
June 15, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Daniel,
Thank you for your kind feedback! We’re glad to hear both our salesman and delivery team took good care of you. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
Top notch place for your appliance need.
Graham was very helpful, knowledgeable, and efficient and was able to help me make good decision purchasing the refrigerator that suit my needs and expectations. Highly recommend this place for any appliance need.
June 20, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Marilyn,
Thank you for your kind review! We're glad to hear Graham was helpful, knowledgeable, and efficient in helping you choose the right refrigerator for your needs. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.
CAS
Great service from Paul and honest…
Great service from Paul and honest opinions on the brand's I was looking for. I had done research beforehand so I had a good idea of what I wanted and he solidified my choice. Also received an additional discount, free shipping and old appliance removal. Top notch! This is the 2nd appliance I buy from them and great service and delivery.
June 19, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Pat,
Thank you for your continued support and for choosing CAS again! We're glad Paul was able to provide honest guidance and help confirm your decision. It's wonderful to hear you were pleased with the pricing, delivery, and appliance removal service. We truly appreciate your repeat business, look forward to serving you again, and hope you'll continue to recommend CAS to your family and friends.
CAS
Everything from sales to delivery to…
Everything from sales to delivery to installation was handled professionally, promptly and courteously. Installers took great care when installing our dishwasher. I would highly recommend this company to my family and friends.
June 12, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Anthony,
Thank you for the great review! We're pleased to hear that everything from sales to delivery and installation was handled professionally and with care. We truly appreciate your recommendation and your business, look forward to serving you again, and are grateful for any referrals to family and friends.
CAS
I really love getting my appliances…
I really love getting my appliances there I got a refrigerator in April and now I just got a dishwasher. The service is excellent as soon as you step in the store they ask you if you need any help and they bring you right away to what you need you tell them and they listen to you. both time that I was there the salesman were great I even went back yesterday to ask a couple of questions about the dishwasher and they answered my question. The service is the best. I can’t say anything more. It is a great company and it’s not too far from my place I would recommend to my friends. My brother-in-law bought their first and he told me to go there. Thank you.
June 19, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Sylvie,
Thank you for your continued support and for choosing CAS for both your refrigerator and dishwasher purchases! We're delighted to hear that our team provided excellent service each time and was there to answer your questions even after the sale. We truly appreciate your business, look forward to helping you again in the future, and are grateful for your recommendations to family and friends.
CAS
Purchase and delivery went very well
Purchase and delivery went very well. No problems at all.
June 19, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Jacques,
Thank you for your review! We're glad to hear your purchase and delivery went smoothly and hassle-free. We truly appreciate your business, look forward to serving you again in the future, and hope you'll keep CAS in mind for your next appliance purchase and recommend us to family and friends.
CAS
informative
June 9, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi,
Thank you for choosing CAS and for your feedback! We're glad to hear you found the experience informative. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for your future appliance needs, and feel free to recommend us to your family and friends!
CAS
It was fast
It was fast. The purchase experience was excellent. We found what we wanted right away and it was installed the next day. You can’t beat that.
June 9, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Carlos,
Thank you for choosing CAS and for your great review! We're glad to hear your purchase experience was fast and excellent, and that everything was installed the very next day. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for your future appliance needs, and feel free to recommend us to your family and friends!
CAS
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