My wife and I needed a new fridge after ours broke down. Inder was friendly, helpful and knowledgeable about the product they had available. And he was understanding about our need to receive the frid... See more
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The agent was attentive to what we needed. All items arrived to our rural place in perfect shape. The delivery crew, although all business, did a great job of removing the old appliances, installing t... See more
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After extensive looking at many models of appliances on the website, we went into the store and “thought” we had every decision nailed down but Inder was infinitely patient and showed us our choices... See more
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We knew more or less what we wanted and our sales rep,Louis S. identified the comparable models quickly.We negotiated a fair price and delivery was organized for the next day luckily. Delivery and re... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Ottawa East
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
100 Trainyards Dr., Unit 31, K1G3S2, Ottawa, ON, Canada
- 6136273412
4.6
Excellent
2K reviews
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Professional customer service
Friendly, well informed sales person,cwho offered all possible options for purchases.
Timely, efficient delivery.
June 14, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Arlene,
Thank you for your thoughtful review and for choosing CAS! We're delighted to hear our sales team provided helpful guidance and that your delivery was timely and efficient. We appreciate your business, look forward to serving you again, and hope you'll share your experience with family and friends.
CAS
Very nice experience
Very happy and surprised by the excellent service from Derek Helmer. In a matter of one phone call the appliance was chosen and available for a very quick date!! Same week!! They picked up my old fridge and even offered me a rebate by using my Mastercard!! Couldn’t be happier!! Will shop again at your store!
!
June 7, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Jocelyn,
Thank you for your wonderful feedback! We're delighted to hear that Derek Helmer provided such efficient and helpful service and made the process quick and easy for you. It’s great to know you were pleased with the delivery, old appliance pickup, and rebate offer. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for your future appliance needs, and feel free to recommend us to family and friends.
CAS
Reply from Canadian Appliance Source - Ottawa East
Hi Michele,
Thank you for your feedback! We're glad to hear you had a great experience with our team. We truly appreciate your business and look forward to helping you again in the future. If you have family or friends in need of appliances, we'd be grateful for your recommendation.
CAS
Reply from Canadian Appliance Source - Ottawa East
Hi Thomas,
Thank you for your feedback! We're glad to hear you received good service and that our delivery crew made a positive impression. We truly appreciate your business and look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends.
CAS
Great service and advice.
Great experience. Very happy with my choice and service so far.
June 5, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Liz,
Thank you for your kind review! We're delighted to hear you're happy with your choice and the service you've received. We truly appreciate your business and thank you for choosing CAS. We look forward to serving you again in the future, and we hope you'll recommend us to your family and friends!
CAS
Great Experience fast service and…
Great Experience fast service and excellent delivery on time an very professional
June 9, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi David,
Thank you for your great feedback! We're happy to hear you had a fast, professional experience and that your delivery was on time. We truly appreciate your business and thank you for choosing CAS. We look forward to serving you again, and we’d be grateful if you recommended us to your family and friends!
CAS
Excellent service
We received very excellent service and very fast delivery of our stand up freezer, ordered it on a Sunday and we received our freezer the next day.
June 2, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Bonnie,
Thank you for your kind review! We're happy to hear you received excellent service and very fast next-day delivery on your stand-up freezer. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance needs, and feel free to recommend us to your family and friends!
CAS
Will continue to be a client
Prices are competitive. Our sales agent, Alex, was attentive and quick to respond. The time to deliver our stove was longer than desired.
June 4, 2026
Fantastic service
Loius S. was amazing, delivery was quick and professional and one small oops was fixed immediately. I'll buy there again.
June 3, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Joan,
Thank you for your kind review! We're glad to hear Louis S. provided amazing service and that our delivery team handled everything quickly and professionally, including resolving the small issue right away. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for your next appliance needs, and feel free to recommend us to your family and friends!
CAS
Jeffrey Payer was very helpful and…
Jeffrey Payer was very helpful and knowledgeable. He showed us a number of washer/dryers and that made our decision easier.
May 31, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Kumi,
Thank you for choosing CAS! We’re glad to hear Jeffrey Payer was helpful and knowledgeable in guiding you through the washer and dryer options. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance purchase, and feel free to recommend us to your family and friends!
CAS
Straight forward, prompt delivery.
Salesman was straight forward, no double talk. Appliance was in stock and delivered promptly.
Didn't like that "price match" policy meant they would match the price but then remove free delivery and take away (and charge for those services). Not a true "price match"....as we found same appliance for less elsewhere but didn't feel comfortable with very young sales rep at other location (and his knowledge level).
June 6, 2026
Courteous,efficient on time.
June 6, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi,
Thank you for your review and for choosing CAS! We're pleased to hear that your experience was courteous, efficient, and on time. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your appliance needs, and feel free to recommend us to family and friends!
CAS
My stove broke on a Sunday night
My stove broke on a Sunday night, placed the order immediately, the service and prompt delivery is outstanding
May 28, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Réjean et Virginia,
Thank you for your review and for choosing CAS! We're glad we could help when you needed it most and that you were pleased with our service and prompt delivery. We truly appreciate your business and look forward to assisting you again in the future. Please keep CAS in mind for your appliance needs, and feel free to recommend us to family and friends!
CAS
Appliance arrived on time as planned…
Appliance arrived on time as planned and was installed by the company recommended. All went well and dishes are getting washed again.
June 5, 2026
Reply from Canadian Appliance Source - Ottawa East
Hello Colleen,
It is wonderful to hear that the scheduling went smoothly and that everything is back up and running perfectly in your kitchen.
We look forward to serving you again down the road.
Kindly,
CAS
You offered a good price and your…
You offered a good price and your delivery was on time.
June 1, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Mark,
Thank you for your review! We're glad you were happy with our pricing and that your delivery arrived on time. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
Smooth hassle free purchase
May 24, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi James,
We're so glad you had a smooth purchase! Thank you for your kind words.
CAS
Reply from Canadian Appliance Source - Ottawa East
Hi Chris,
We are so glad you had a stress-free experience with our team. We appreciate your feedback!
CAS
I had to purchase a new washer/dryer…
I had to purchase a new washer/dryer for my daughter who lives in my condo. As I don’t live in Ottawa, I called the nearest store and spoke to a sales rep. We went through the whole buying process over the phone. He was very kind and answered all my questions. Unfortunately, he had to cut our conversation short because he had to rush back on the floor to help another customer. What I did like was that I could have the appliances delivered 2 days later. Delivery and installation went smoothly. They even hooked the machines up and got them ready for a load of laundry.
May 23, 2026
Quick and knowledgeable
Come when they opened and had choices and prices within 10 minutes, very happy with order
May 23, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Marc,
Thank you for choosing CAS! We’re happy to hear you had a quick and easy experience finding the right option at the right price. We truly appreciate your business and look forward to helping you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
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