As usual , Alex Polak was great . Helpful , but not pushy , makes for a great relaxed experience. We will always go back to him for appliance needs , as we have in the past . Movers were polite a... See more
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See what reviewers are saying
The model I preferred would not be available for 6 weeks, so I had to purchase a lesser model. The installers were ill-prepared to do the work. They didn't have a basin or towel to catch spilled wate... See more
Had great service while purchasing my whirlpool dishwasher. My old dishwasher was uninstalled and taken away as scheduled. The new dishwasher was also delivered and installed as scheduled. Price wa... See more
Company replied
I knew what washer/dryer I wanted, called the store, received a great price from my sales rep and had it delivered/installed in 2 days. Delivery guys were top-notch professionals.
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Ottawa West
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
1547 Merivale Rd., Unit 11, K2G4V3, Nepean, ON, Canada
- 6132245900
4.7
Excellent
3K reviews
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Great service, Recommend
Great service. Responsive, knowledgeable sales and excellent delivery with care and timeliness
July 22, 2026
Reply from Canadian Appliance Source - Ottawa West
Hi Rosanne,
We are so pleased to hear that our sales team was responsive and knowledgeable, and that your delivery was excellent, careful, and timely. We truly appreciate your business!
CAS
Customer service was excellent
Customer service was excellent. The sales person was polite, engaged and knowledgeable. The delivery men were On time and did all that they had to do very efficiently.
July 15, 2026
Reply from Canadian Appliance Source - Ottawa West
Hi Monique,
Thank you for your wonderful review! We're thrilled to hear our team provided excellent customer service and that your salesperson was polite, engaged, and knowledgeable. We're also glad your delivery went smoothly and efficiently. We truly appreciate your business and look forward to serving you again at CAS. We’d be grateful if you shared your experience with your family and friends!
CAS
Great service by everyone
The appliance arrived on time. They were hooked up and ready to go by 2 helpful delivery men. No issues at all!
July 14, 2026
Reply from Canadian Appliance Source - Ottawa West
Hi Tammy,
Thank you for your wonderful feedback! We're so pleased to hear that your appliance arrived on time and that our delivery team provided helpful service. We appreciate your business and look forward to serving you again.
CAS
Great appliance purchase experience
The salesperson was not pushy. The product options were thoroughly reviewed. There was lots to choose from.
July 21, 2026
Reply from Canadian Appliance Source - Ottawa West
Hi Gordon/Beth,
We are glad to hear our salesperson provided a thorough and unpressured review of our many product options. We appreciate your positive feedback!
CAS
Service at the store was great
Service at the store was great, as were the delivery guys. And prices were also solid. Highly recommend them.
July 21, 2026
Reply from Canadian Appliance Source - Ottawa West
Hi Bernard,
We are so happy to hear that your experience at our store was great and that our delivery team provided excellent service. We truly appreciate your business and your recommendation!
CAS
Jamie was very helpful and I needed a…
Jamie was very helpful and I needed a fridge quick because mine broke. He was able to get a new delivered to my house next day and I'm very happy for that.
July 19, 2026
Reply from Canadian Appliance Source - Ottawa West
Hi Elias,
Thank you for your great review! We're glad Jamie was able to provide helpful service and arrange a quick delivery to get your new fridge to you when you needed it most. We truly appreciate your business and look forward to serving you again at CAS. If your family or friends are looking for appliances, we’d be grateful if you recommended us to them!
CAS
Product was in stock
Product was in stock, on sale and available for free delivery. Excellent service all around.
July 18, 2026
Reply from Canadian Appliance Source - Ottawa West
Hi Stacy,
We're so pleased to hear that your product was in stock, on sale, and available for free delivery. We appreciate your kind words about our excellent service!
CAS
I was led to believe by the salesperson…
I was led to believe by the salesperson that reversing the door from left to right on the LG dryer was a straight forward matter but he failed to tell me by the that the cost was #60. This was regaled by the delivery team. A voice mail and an email asking to discuss this has still has not been answered.
July 17, 2026
Reply from Canadian Appliance Source - Ottawa West
Dear Gerard Van Kessel,
Thank you for your review.
We'd like to clarify that Canadian Appliance Source does not offer or charge a fee for reversing dryer doors. Our delivery teams do not perform this service; the only door reversal service we offer is for select refrigerators.
For your LG dryer DLE6100W, the door is designed to be reversible, and LG provides step-by-step instructions in the owner's manual for customers who wish to complete the process themselves.
If a $60 fee was mentioned, it may have referred to a service offered by an independent third-party installer rather than a CAS service.
Sincerely,
CAS
Pleasant experience, but…
Pleasant experience. Salesperson should have been a bit more knowledgeable on the product we purchased.
July 17, 2026
CAS came recommended
As friends had told us. CAS had good options available and competitive prices. Delivery was quick and handled well.
July 10, 2026
Reply from Canadian Appliance Source - Ottawa West
Hi Stuart,
Thank you for your kind review and for choosing CAS! We're glad to hear our selection, pricing, and delivery service met your expectations. We truly appreciate your business and look forward to helping you again with your future appliance needs. Please continue to share CAS with your family and friends—we’d be grateful for your recommendations!
CAS
Importance of quality service
Brendan’s knowledge and personality made our purchase easy and enjoyable. Thank you for your great service.
July 17, 2026
Reply from Canadian Appliance Source - Ottawa West
Hi Louis,
Thank you for your wonderful review! We're happy to hear Brendan made your purchase experience easy and enjoyable with his knowledge and great service. We truly appreciate your business and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
Refrigerator order
The whole process from ordering the refrigerator to having it delivered out to cottage country was very easy. Delivery was right on time and everyone we dealt with were extremely professional. Second time we have ordered from them and were very pleased with the service we received.
July 17, 2026
Reply from Canadian Appliance Source - Ottawa West
Hi JP,
Thank you for your continued support and wonderful review! We're thrilled to hear your second experience with CAS was just as smooth and professional as the first. We truly appreciate your business and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
The ordering was done quickly and…
The ordering was done quickly and received within a few days and the delivery was well done well.
they removed the old and placed the new fridge.
July 17, 2026
Reply from Canadian Appliance Source - Ottawa West
Hi Gennaro,
Thank you for your great review! We're glad to hear your order was handled quickly and that our delivery team made the replacement process easy by removing your old fridge and installing the new one. We truly appreciate your business and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
The purchase was quite straightforward
The purchase was quite straightforward, but the delivery was 8 hours late! My manager gave up an overtime shift in order to be present for the delivery, but it was so late arriving, he could have worked the shift and been home in plenty of time. The updates received were totally wrong.
June 27, 2026
Very Satisfied
Very personable and efficient sales person. Delivery service was also very prompt and professional.
July 9, 2026
Reply from Canadian Appliance Source - Ottawa West
Hi John,
We are so pleased to hear that our salesperson was personable and efficient, and that your delivery service was prompt and professional. We truly appreciate your business!
CAS
Reply from Canadian Appliance Source - Ottawa West
Hi Jim,
We are so glad to hear that you always have a good experience with our helpful staff. Thank you for your kind words!
CAS
Courteous and helpful service, delivery on time, cannot be improved.
Salesperson very knowledgeable and helpful, delivery on time. Couldn't be better
July 8, 2026
Reply from Canadian Appliance Source - Ottawa West
Hi Peter,
We are so happy to hear that our salesperson provided such a knowledgeable and helpful experience, and that your delivery was on time. We truly appreciate your business and look forward to serving you again!
CAS
Reply from Canadian Appliance Source - Ottawa West
Hi John,
Thank you for your great review and for choosing CAS! We're happy to hear you had a positive experience with both our service and delivery teams. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.
CAS
Efficient service
Efficient service. Ordered online and fridge was delivered on time. Took old fridge away at no extra cost.
July 15, 2026
Reply from Canadian Appliance Source - Ottawa West
Hi Marc,
Thank you for choosing CAS and for sharing your feedback! We're glad to hear your online ordering and delivery experience was efficient and convenient. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.
CAS
Excellent Service
The delivery process was smooth from the beginning to the end. The sales representative was very polite and professional
July 7, 2026
Reply from Canadian Appliance Source - Ottawa West
Hi Daniel,
Thank you for choosing CAS and for sharing your experience! We're pleased to hear your delivery process was smooth and that our sales representative provided polite and professional service. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.
CAS
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