As usual , Alex Polak was great . Helpful , but not pushy , makes for a great relaxed experience. We will always go back to him for appliance needs , as we have in the past . Movers were polite a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The model I preferred would not be available for 6 weeks, so I had to purchase a lesser model. The installers were ill-prepared to do the work. They didn't have a basin or towel to catch spilled wate... See more
Brendan Donohue was great right from the start. He took his time with us when purchased our appliances a year ago. Very knowledge and professional. He then follow-up closer to taking procession of the... See more
Company replied
Had great service while purchasing my whirlpool dishwasher. My old dishwasher was uninstalled and taken away as scheduled. The new dishwasher was also delivered and installed as scheduled. Price wa... See more
Company replied
Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Ottawa West
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
1547 Merivale Rd., Unit 11, K2G4V3, Nepean, ON, Canada
- 6132245900
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Efficient service
Efficient service. Ordered online and fridge was delivered on time. Took old fridge away at no extra cost.
July 15, 2026
Reply from Canadian Appliance Source - Ottawa West
Hi Marc,
Thank you for choosing CAS and for sharing your feedback! We're glad to hear your online ordering and delivery experience was efficient and convenient. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.
CAS
Excellent Service
The delivery process was smooth from the beginning to the end. The sales representative was very polite and professional
July 7, 2026
Reply from Canadian Appliance Source - Ottawa West
Hi Daniel,
Thank you for choosing CAS and for sharing your experience! We're pleased to hear your delivery process was smooth and that our sales representative provided polite and professional service. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.
CAS
I was going to buy 2 appliances from…
I was going to buy 2 appliances from this store but after the horrible way my friend has been treated recently with the purchase she made, I will be taking my business elsewhere. Store has been very dismissive about the problem and directed her to customer service. Customer service really needs to look up what good customer service is. They are seriously lacking in that!
July 2, 2026
Unprompted review
Reply from Canadian Appliance Source - Ottawa West
Dear Sherry MacDonald,
Thank you for contacting us. We are sorry to hear that your friend did not have the expected experience.
We would like to investigate this matter further. Could you please ask your friend to contact our After-Sales Team at AfterSales@caslp.ca and provide their order number?
Unfortunately, we are unable to locate an order under the information provided.
Sincerely,
CAS
We were very happy with Mohammad.
We were very happy with Mohammad‘s service and our purchase ((washer and dryer) which was delivered shortly after to our fullest satisfaction!
July 11, 2026
Reply from Canadian Appliance Source - Ottawa West
Hello Birgit
We truly appreciate your business and are so glad we could be of service to you.
We look forward to welcoming you back to our showroom next time.
Hope you have a fantastic week,
CAS
Reply from Canadian Appliance Source - Ottawa West
Hi LC,
We're so happy to hear that your delivery was quick and that our communication met your expectations. Thank you for sharing your positive experience with us!
CAS
Thorough and friendly.
July 3, 2026
Reply from Canadian Appliance Source - Ottawa West
Hi Sandy,
Thank you for your kind feedback and for choosing CAS! We're glad to hear our team provided thorough and friendly service. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.
CAS
Excellent help from sales rep Kenana
Excellent help from sales rep Kenana.
Timely, frictionless delivery and installation.
Very helpful web site for shopping research.
July 10, 2026
Reply from Canadian Appliance Source - Ottawa West
Hi D Peloso,
Thank you for your excellent review and for choosing CAS! We're delighted to hear Kenana provided great support and that your delivery and installation went smoothly. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.
CAS
Excellent customer service by Mohamed…
Excellent customer service by Mohamed Abdella: product information and specifications, personable, quick responses, flexible and easy online invoice payment and delivery booking options.
We are returning customers and will continue to be. Highly recommend this business location in Ottawa.
July 10, 2026
Reply from Canadian Appliance Source - Ottawa West
Hi Sheila,
Thank you for your wonderful review and for choosing CAS again! We're thrilled to hear Mohamed provided excellent service and made your experience easy from start to finish. We truly appreciate your continued support, look forward to serving you again, and hope you'll recommend CAS to your family and friends.
CAS
Fast, hassle-free delivery and haul away.
The refrigerator we wanted was only available 5 weeks later, but a similar version was in stock, and delivered within two days. Customer service telephone staff helpfully pointed this out and quickly adjusted our online order. White glove haul away and delivery was excellent and on time. They efficiently removed the fridge doors to allow clearance.
July 4, 2026
Reply from Canadian Appliance Source - Ottawa West
Hi Grant,
Thank you for your excellent review and for choosing CAS! We're glad our team was able to help you find a great solution and provide a smooth delivery experience. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends. Enjoy your new refrigerator!
CAS
Delivery frustrations
Upon purchase it noted 1-2 days delivery however it took 3 plus weeks for us to receive our refrigerator. I had to call 4 times before someone told me that our order was damaged and that a 2nd unit had to be ordered and delivered to us. No explanation, discount or other solution was ever offered.
July 8, 2026
Reply from Canadian Appliance Source - Ottawa West
Dear David Touchette,
Thank you for taking the time to share your feedback with us.
To clarify our ordering process on canadianappliance.ca, customers must first select their region to view available products. In-stock items are specifically marked with a blue "In stock (Same/Next day delivery)*" tag.
After an order is placed, you are prompted to select a preferred procurement date.
Please note that while selecting a date for backordered appliances does not guarantee delivery, we strive to keep all order dates as accurate as possible.
Our records show that your order was delivered on July 7th.
Sincerely,
CAS
Got the fridge I wanted at a great…
Got the fridge I wanted at a great price and it was delivered the very next day. Have only had it for a few days so will see how it works out. It is very energy efficient and was manufactured in Montreal! Our salesperson, Kenana, was helpful and informed. All in all a very pleasant experience.
July 8, 2026
Reply from Canadian Appliance Source - Ottawa West
Hello Anne
Thank you for your patronage. We look forward to working with you again on any future appliance needs!
Kindly,
CAS
Fast partly because I knew exactly what…
Fast partly because I knew exactly what I was looking for
July 7, 2026
Reply from Canadian Appliance Source - Ottawa West
Hello Eva
Thank you for choosing us for your appliance needs. We look forward to seeing you back at the store whenever you need us next!
Have a wonderful day,
CAS
Excellent service by knowledgeable…
Excellent service by knowledgeable employee. Purchase, delivery, installation could not have been easier.
July 5, 2026
Reply from Canadian Appliance Source - Ottawa West
Hello,
We are glad our team could make the entire procurement, delivery, and setup process feel absolutely effortless for you.
We look forward to welcoming you back to our Ottawa West location whenever you need us next!
Warmest regards,
CAS
Delivery was prompt
Delivery was prompt, Alex the salesman did his job well, good communication.
July 5, 2026
Reply from Canadian Appliance Source - Ottawa West
Hello Birgitta
We are glad that Alex provided great communication and that your items arrived promptly exactly as scheduled.
We look forward to welcoming you back to our Ottawa West location in the future!
With thanks,
CAS
Fast Service...great price
Good website. Competitive Price. Item in stock and shipped quickly. Great Delivery service.
July 4, 2026
Reply from Canadian Appliance Source - Ottawa West
Hello,
We are pleased that our online platform, pricing, stock availability, and logistics team all met your expectations perfectly.
We look forward to welcoming you back whenever you need us next!
Sincerely,
CAS
Ordered a washer and dryer combo
Ordered a washer and dryer combo. The price was great and the service and knowledge when ordering was fantastic. 2 day delivery and installation. All great. After the installation was done, first time trying the washed created a flood. Back hall flooded, into the vents, flooded down into the basement. Trying to get ahold of someone in a hurry was not possible. When we finally did, they offered someone to come fix it in 2 days, and a form for damages. No same day accountability. Absolutely unacceptable.
July 8, 2026
Unprompted review
Reply from Canadian Appliance Source - Ottawa West
Dear Justin Kyle Evan Orr,
Thank you for sharing your feedback with us. We appreciate both your positive and constructive comments.
We are sorry to hear that your washer leaked during its first use. Typically, in these cases, our team schedules an inspection to verify the installation and resolve any issues.
Could you please contact our After-Sales Team at AfterSales@caslp.ca with your order number so we can address this for you?
Sincerely,
CAS
Trust worthy staff
June 26, 2026
Reply from Canadian Appliance Source - Ottawa West
Hello Ansel
We are proud that our team could earn your confidence and provide an honest, reliable experience.
We look forward to seeing you at the store on your next visit!
Best wishes,
CASHello Ansel
We are proud that our team could earn your confidence and provide an honest, reliable experience.
We look forward to seeing you at the store on your next visit!
Best wishes,
CAS
Reply from Canadian Appliance Source - Ottawa West
Hello Melanie
We are so glad to hear that your entire experience with our product, store staff, and delivery crew was completely smooth.
We look forward to assisting you with any future appliance needs!
Cordially,
CAS
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.