Canadian Appliance Source - Quebec City Reviews 

Excellent service, quick and clear.

Excellent service

Great service from seller Victor Collette who gave us great advice when shopping for our applicances. We also received a wonderful after sales service from Treshna, who helped very efficiently with a couple post delivery issues. I recommend CAS to anyone shopping for appliances.

Fast delivery, no scratch, no problem

Excellent services de Monsieur Jason Vézina. Aucune complications.

Sheshna did a very good job for me. Thank you.

I needed to confirm an important information about my delivery (ring at other doors besides the delivery door) and Aisha was prompt at reassuring me that the delivery record contained this important information.

Aisha was very polite and professionnal. It was a pleasure to deal with her.

Good price and experience

April 18, 2022

Canadian Service Appliance
Attention:
Mr. Ari Klein C.E.O.
And
Customer Service

Regarding order Number: 1953089

I purchased a Frigidaire Side by Side refrigerator, Model GRSC232AF on March 17, 2022.

I made this purchase with Canadian Appliance because I was promised delivery on March 18th. This was important for two reasons:

1) My compressor has seized and the frozen food and perishables needed refrigeration immediately.
2) I was leaving the country for three weeks from March 20th until April 13th.

The sales representative, KADI, was excellent.
He was professional, patient and we were able to find a fridge in stock that could be delivered straightawy.

However, the delivery service was the most unprofessional I have ever experienced! The delivery was booked to take place on March 18, 2022.

On that day, the delivery Lead stepped into my home, measured my staircase opening and stated, “They don’t pay me enough to do this. I’m calling my Supervisor to ask for a third person.”

He then stepped outside to make the call. I did not realize until 20 minutes passed, that he left with my fridge and he did not explain that I would not receive delivery that day.

I called my Sales person immediately when I realized that the delivery men had driven away. Kadi was helpful but could not find another date until April 14th.

Hence, I was left to throw away more than $500.00 worth of frozen food.

I was promised 3 men would come to deliver my fridge on the 14th of April.

The same lead that I had complained about, showed up again. I did not immediately recognize him, until he started shouting at me for not turning the water off. I had, on March 18th, but of course I needed to use my water when the fridge was not delivered and forgot about this request, on the 14th. It’s true that I had forgotten to turn the water off on the 14th. I got a bowl, turned the water off and wiped up the water with three towels. Problem solved.
He continued to berate me, called his supervisor, would not let me talk to them, while he told them that he felt unsafe. I asked continuously to speak to his supervisor.

I finally got angry, shouted that the water was off and told him everything would have been done according to instructions, if it had have been delivered when promised. I told him I was not prepared to wait another three weeks for delivery.

I called your customer service department, who heard part of the conversation between the lead, his Supervisor, me and they were of no help.

I went back into my house and started to cry. I was humiliated, frustrated and angry.

He and his two assistants came in, took my old fridge out, and delivered the fridge. I do not know what changed his mind.

I believe he felt bad and offered to hook up my ice maker and attach the fridge doors. I thanked him. He asked me sign the delivery form. I said I couldn’t do that. They left.

Due to this delivery, I have damage to my oak staircase with gouges and scratches. I have damage to my walls, where there are dents. I am going to have to hire a professional to repair my stairs. (Pictures are included)

Customer Service has never called me back over this delivery and what they witnessed. I am truly upset about all of this experience.

I would like an investigation and response to my experience in a timely manner.

I want to know how Canadian Service Appliance will compensate me for my Horrible encounter and the damage to my home.

Sincerely,
Lynn Patterson

Mr. Colette was great helping me find the right microwave to fit in the space provided in my apartment. I returned the first one but the second one was perfect.

Great service with the selling staff. Will be able to comment some more when I receive the goods !!!

Great service

Super service

Very satisfied from first store contact to delivery.

I was prepared before our visit. The salesman got all the informations and guide us in our choice. We received our new washer and dryer very quickly two days after.

Sold me an insurance I did not want or request. Will not return my calls.

Great service during the sell and during the delivery. Fast and smooth! I would recommand.

The salesman was very friendly, helpful, efficient and tried all he could to accommodate my needs.