Saleman was very kind and he knew the products very well. However, bilingualism is less than important for Canadian Appliance Source. Web site, customer's survey, invoices, and support are in English... See more
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Fridge delivery done quickly by expérience personnel. Lots of space in the bridge, Lighting is well distributed so we can ses everywhere. Controls in the door don't take some volume inside the fridge... See more
Great service from seller Victor Collette who gave us great advice when shopping for our applicances. We also received a wonderful after sales service from Treshna, who helped very efficiently with a... See more
Company replied
The online chat is a great way to shop. It was fast and convenient. Providing the all-in pricing--appliances, taxes, delivery and removal of old appliances made things easy. Best yet, I didn't have... See more
Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Quebec City
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
1100 rue Bouvier, Unit 310, G2K1L9, Ville de Québec, QC, Canada
- 5817059579
4.5
Excellent
2K reviews
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Good prices and on time delivery but imortant information missing
Good prices and on time delivery. The salesman did not mention that connecting hoses were not included with the washing machine and the delivery team would not install it without brand new ones provided by the client. Also he did not mention that parts and adapters were to be provided by the client for the dishwasher.
Most frustrating
August 4, 2023
I needed it Fast and I received it the…
I needed it Fast and I received it the next possible day.
July 30, 2023
Good Price good delivery
July 21, 2023
May use AI-assist with repliesRead more
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Very bad delivery service
Product is fine as well as the store and the staff.
The problem was (and a major one) that the delivery guys refused to deliver the refrigerator to my apartment for the reason that it was too large. Even with the doors off (mine and the appliance’s)!! They left it on the first floor…
So, a couple of my friends with experience brought it up to my apartment on the third floor…in its packaging!!! So much for the space… I filmed the whole operation and am intended to file a complaint.
July 25, 2023
Reply from Canadian Appliance Source - Quebec City
Dear Christophe,
Thank you for taking the time to share your feedback.
We regret that your experience has been less than adequate.
As per our records, the team were not able to deliver the appliance to the 3rd floor as they feared liability for a damage as there are many corners.
We can also see that you agreed to bring the appliance to the third floor yourself.
We apologize for any inconvenience caused.
Thank you kindly,
ST
CAS
Worst service ever
Delivery scheduled between 10:00 am and 2:00 pm. Tracking in the website indicated the delivery done but we didn’t receive our purchase. Called the service line but nobody was able to give us any information. Delivery truck arrived at 6:00 pm and refused to move the freezer and leaved it in the center of another room. Worst service ever.
July 21, 2023
Reply from Canadian Appliance Source - Quebec City
Hello Marius,
Thank you for taking the time to share your feedback.
We regret that your experience has been less than adequate.
Please be rest assured that your feedback has been forwarded to our home delivery department in order to be addressed with the carrier.
We sincerely apologize for any inconvenience caused.
Thank you kindly,
ST
CAS
This is a late comment..
This is a late comment... but i really need to say how is the service with Monroe.
did a follow up with me at each step of my buy.
called me back to be sure everything was fine ...
he is a great and reliable person and he,s not only selling you a product, he wants you satisfied .
100% satisfied.
thank you Monroe
November 14, 2022
Gestion product at à great prize
Gestion product at à great prize, fastest delivery ! Thanks a lot
July 14, 2023
Fridge efficiency
Fridge delivery done quickly by expérience personnel. Lots of space in the bridge, Lighting is well distributed so we can ses everywhere. Controls in the door don't take some volume inside the fridge as it pas the case with our previous one. Great machine!
July 3, 2023
Great store
great price, great service
Would be fun to set delivery date more than 1 month ahead though
June 26, 2023
Great service courteous salesman great…
Great service courteous salesman great prices and availability
June 25, 2023
The stove didn’t have the number of…
The stove didn’t have the number of racks as advertised in the store. There were scratches on top of the stove . Vendor called us back 3 weeks after our message on his voice mail stating that he was on vacation and that we had to take it up with the manufacturer.
March 13, 2023
Reply from Canadian Appliance Source - Quebec City
Dear Danny Turcotte,
Thank you for your feedback. Your feedback is important for us.
We regret to learn that your LG range came with missing parts.
Please note, CAS receives all of the products we sell directly from the manufacturer, in their original packaging.
CAS does not sell refurbished appliances. As such, we have no way of knowing if an appliance is missing parts.
Kindly fill out our Returns and Exchanges form using the link below for further assistance.
https://www.canadianappliance.ca/return_request.php
Thank you,
ST
CAS
First visit on a Sunday at 16h45
First visit on a Sunday at 16h45, 15 minutes before closing time and I was receive with pleasure. Jason took the time to answer all my questions and me make a very interesting proposal with no rushing.
June 18, 2023
Très bon service
June 19, 2023
100% satisfide!
June 5, 2023
Delivery’s not complet after that our…
Delivery’s not complet after that our contact at your branch told us that we can take possession of our purchase en Friday he never call us back he Didn’t receive our stuff no phone numbers at our local office terrible experience we never recommend you to anyone really desapointing
June 3, 2023
Reply from Canadian Appliance Source - Quebec City
Dear Jimmy,
Thank you for taking the time to share your feedback
Please note, it's part of our delivery company's White Glove service to keep your appliance safe and damage-free when delivering inside your home. This includes keeping your property free from possible damage also. It's our team's responsibility to make certain judgements if they think that the conditions are unsafe to deliver.
The product has been picked up from the store.
Our apologies for the inconvenience.
Thank You,
W.L
CAS
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