Saleman was very kind and he knew the products very well. However, bilingualism is less than important for Canadian Appliance Source. Web site, customer's survey, invoices, and support are in English... See more
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Fridge delivery done quickly by expérience personnel. Lots of space in the bridge, Lighting is well distributed so we can ses everywhere. Controls in the door don't take some volume inside the fridge... See more
Great service from seller Victor Collette who gave us great advice when shopping for our applicances. We also received a wonderful after sales service from Treshna, who helped very efficiently with a... See more
Company replied
The online chat is a great way to shop. It was fast and convenient. Providing the all-in pricing--appliances, taxes, delivery and removal of old appliances made things easy. Best yet, I didn't have... See more
Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Quebec City
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
1100 rue Bouvier, Unit 310, G2K1L9, Ville de Québec, QC, Canada
- 5817059579
4.5
Excellent
2K reviews
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Victor Collette was professional
Victor Collette was professional, personable, articulate, knowledgeable & easy to deal with. Victor gave us valuable information on the different features of each range brand and helped us make the right decision for our needs.
Thank you Victor! *****
August 4, 2022
CAS has been very easy to deal with so…
CAS has been very easy to deal with so far. The sales rep that I reached through an online chat was happy to speak over the phone and was very knowledgeable and efficient. He was able to help me find an entire kitchen and laundry suite for my new house that will be available for delivery when we need them. This is no small feat in a pandemic! Other suppliers really fumbled with availability and that was a huge turn off. My only irritation was that whenever I went back online to check specs or review the order, the chat function kept popping up and I had to keep turning it off repeatedly. This chat feature was very helpful to me the first time I contacted CAS, but I wish I could have turned it off permanently after that.
August 3, 2022
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Terrible service
Terrible service! The Salesperson screwed up my delivery time and took no accountability for his error. Only care about making a sale, and not following through once they make their quota/sale. Will never shop at this store again!
August 2, 2022
Reply from Canadian Appliance Source - Quebec City
Dear Customer,
My sincere apologies for your experience.
Please understand that our delivery carrier completes the routing for our delivery times. As such, CAS has no control over how these times are scheduled. However, the Customer Care Team will only contact our delivery company regarding a time request for customers with a service elevator.
Unfortunately, due to the vast amount of deliveries and areas we service on a daily basis, sometimes it is not possible to route the time requested. This is why our Customer Care Team cannot stress enough that this would be a request ONLY and may not be guaranteed.
We do apologize that this information was not properly communicate with you.
Thank you,
W.L,
CAS
Very good expérience Im very happy to…
Very good expérience Im very happy to man who receive me
July 28, 2022
Très bon service.
July 25, 2022
quick and easy
July 23, 2022
Reply from Canadian Appliance Source - Quebec City
Hello Christelle,
Thank you for you review.
My apologies that your order has been affected by manufacturing delays.
Please know that, unfortunately, there have been extensive delays with the production of a number of appliances due to manufacturing difficulties across North America.
I do, however, apologize for the lack of communication regarding the delays.
Kind regards,
H.A
CAS
Kadi was very informative efficient
Kadi was very informative efficient, helpful and quick to help me. Truly an asset to your company. Dave Harrison
July 20, 2022
I found a dishwasher immediately!
I needed a dishwasher asap - and this was the ONLY place that I could actually get one next day. I called (instead of online) and had immediate assistance. Fabulous.
July 19, 2022
Good all the way
Product just like I ordered and on time salesman nice and patient and competent
July 17, 2022
Very unhappy
First the delivery was extremely late, only arriving at 9:45 PM, when a between 11 and 3 was confirmed.Then I was told that it was too late for the installation and they left. Two days later (today) two angry young men arrived to do the installation. They were visibly upset that installation was not done at delivery and demanded to know who delivered it - wanted description of them.
They spent less than five minutes installing the washer and dryer and then we're very intimidating in their insistence that I sign the papers quickly so that they could leave. When I went to inspect the installation one of them followed me and kept pointing to the spots on the paper where he wanted me to sign, the other went to the exit door and was providing verbal pressure to sign. It was not just impolite, it was intimidating for me as an woman alone (I didn't even have a chance to see what I was signing)
When they had gone I tested out the washer and it made a horrible sound. I contacted your customer care immediately and then was sent to fill out a form for your Resolution team - I have filled out the form and am waiting to hear back.
So far I am regretting my purchase with Canadian Appliance. They took my money but I have not yet received what I paid for.
July 13, 2022
Reply from Canadian Appliance Source - Quebec City
Hello Fran,
Thank for taking the time to share your feedback.
I am very sorry to learn about your delivery experience.
Please rest assured that your feedback has been escalated to the concerned department.
Kindly note that the returns department takes 2 business days to respond back to the return request.
My apologies again for the inconvenience caused.
Kind regards,
FI
CAS
I don't understand the poor reviews
I don't understand the poor reviews. The customer service for the store in Quebec City was excellent. Michel was friendly and kind. Michel did not hesitate to answer all my questions. I was greated when I entered the store and wasn't looked down for once as other stores I went to did. The online customer service is also very rapid to get some answers. I had to deal with Nishal over the phone for delivery issues and he was also kind and respectful. The articles bought arrived a little earlier than expected and the delivery men did a great job at being careful with my new appliances. I recommend this store and would definitely go back again.
July 13, 2022
Unprompted review
Lots of stock available and sales staff…
Lots of stock available and sales staff were knowledgeable about product.
July 12, 2022
Delivery nightmare
Sales support was good, the delivery was a nightmare.
The truck never arrived on the day of delivery without any explanation, the whole day was wasted. Then apparently they tried the next day which wasn't good for us, to which they reported the location inaccessible due to construction. There was no construction. I had to rely on the salesperson to get it right. The so-called 'customer care' for the Delivery only issues tickets, not much of a help. Too much time spent trying to communicate involving the Sales until we get the new appliance a week later.
July 11, 2022
Reply from Canadian Appliance Source - Quebec City
Dear Makiko,
Thank you for taking the time and sharing your experience.
We sincerely apologize for the unforeseen complications that contributed to your negative delivery experience.
Our record shows that your initial delivery on July 2nd was cancelled due to an invalid address as well as our truck experiencing unforeseen mechanical issues. A representative from our Home Delivery team had reached out to you regarding the cancellation and to apologize for the inconvinice.
Your delivery was rescheduled for July 9th as you requested.
In addition, we were able to accommodate for your requested time window as a one-time exception to compensate for the inconvinice caused.
Your feedback is important to us as we are always looking to improve our service. My sincere apologies for your experience.
Kind Regards,
A.O
CAS
It’s my first experience with CVS and…
It’s my first experience with CVS and my last.
Items not arrived at the date it should. They finally deliver one item but one was missing.
Then they call me to deliver the item missing with a extra fees for delivery…
Also the 2 guys that deliver the first item was use less the freezer had plastic screwed to the unit that cannot be removed with a special tool and and a Jack to lift the unit.
A nightmare A to Z
July 8, 2022
Reply from Canadian Appliance Source - Quebec City
Hello Eric,
Thank you for taking the time to share your feedback.
We regret to learn about your delivery experience.
Our records show that the fridge could not be delivered at the same time as it had not been scanned out to the truck on time.
We can see that this has been addressed and that no second delivery charge has been applied to your order.
Your delivery for the fridge has been booked for July 12th as the soonest available date.
You may contact our customer care team at 1 833 227 0500 should you wish to change the date.
We sincerely apologize for all the inconvenience caused.
Thank you kindly,
SJ
CAS
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