Saleman was very kind and he knew the products very well. However, bilingualism is less than important for Canadian Appliance Source. Web site, customer's survey, invoices, and support are in English... See more
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Fridge delivery done quickly by expérience personnel. Lots of space in the bridge, Lighting is well distributed so we can ses everywhere. Controls in the door don't take some volume inside the fridge... See more
Great service from seller Victor Collette who gave us great advice when shopping for our applicances. We also received a wonderful after sales service from Treshna, who helped very efficiently with a... See more
Company replied
The online chat is a great way to shop. It was fast and convenient. Providing the all-in pricing--appliances, taxes, delivery and removal of old appliances made things easy. Best yet, I didn't have... See more
Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Quebec City
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
1100 rue Bouvier, Unit 310, G2K1L9, Ville de Québec, QC, Canada
- 5817059579
4.5
Excellent
2K reviews
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Great service happy with my purchase
August 28, 2022
Great service
I had a great service with this company and I will do my next purchases there if I need new appliances in the future.
August 25, 2022
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Can we trust the sale rep???? Or they only want their comm$
We have bought a brand new range and a fridge.
When dealing with the rep we were told that range is stock (very important du of the gas company was already scheduled for the tank installation for our new fireplace)
Once fully paid , 24h later they say it’s not anymore in stock ,2-4 business day to receive it. Since that they delayed twice the date.
Seller still saying that is in stock in the warehouse. But I’ve talk with another person and told me that is ordered to manufacturers and can take months..
What’s the hell is that????
August 24, 2022
Reply from Canadian Appliance Source - Quebec City
Dear Frank,
Thank you for your review.
All estimated dates are provided directly by the manufacturer and are subject to change at their discretion. Like all appliance distributors, we rely on the Manufacturer to fulfill our purchase orders and have no control over the dates they are able to do so.
Please understand that all manufacturers are experiencing production delays due to Covid-19 and therefore there may be delays with the availability of stock. Our team tries our best to keep you as informed as possible regarding unexpected delays.
My apologies that your Samsung Refrigerator and GE Range are taking longer than expected to arrive. Please note, that if you can source your desired appliance elsewhere, please let us know and we will cancel your order and provide a full refund.
Again my apologies for your delays.
Kind Regards,
A.O
CAS
Washing machine not working
Our washing machine stopped working since February 2022, plus it was within the 1 year warranty. The supervisor had mentioned that they were waiting for parts to arrive, then after months said they will replace the washer. However, that did not happen even after going back and forth for 6 months. I finally had to purchase a brand new washer to resolve this situation.
August 22, 2022
Reply from Canadian Appliance Source - Quebec City
Hello Lisa,
Thank you for taking the time to share your feedback.
We regret to learn about your experience.
However, upon looking into your file, we are unable to find any history of a washer purchased from CAS, except for the unit which was delivered on August 18th, 2022.
If the defective washer in question was purchased with CAS, please contact us at casreviews@caslp.ca with an invoice/ order number so that we can look into the matter on your behalf.
Thank you kindly,
SJ
CAS
Good réception !
The minute you walk into the store an employee is at your service,giving you all the information you need. Just a little vague about how the rebates are given because they aren't showen on the invoice.
August 21, 2022
Efficient service, good products
August 21, 2022
Process was just ok
Purchasing phase was ok.
Pre delivery was ok.
Delivery team was very rude.
Delivery customer service even worse.
While nice to credit the delivery fee, no one is concerned enough to find out exactly what happened. Called and emailed sales rep several times without a response as well.
August 19, 2022
Reply from Canadian Appliance Source - Quebec City
Hello Pat,
Thank you for taking the time to share your feedback.
I am sorry to learn about your delivery experience.
Please note that your feedback has been escalated to the concerned department.
As a gesture of goodwill, I have credited the delivery fee.
Kindly contact our Customer Care Team at 1-833-227-0500 for the refund to be credited back to your Visa Card.
My apologies again for the inconvenience caused.
Kind regards,
FI
CAS
Very good experience!
Talk to Laurent.
Confirmed product was in stock.
Paid partially while on phone.
Got product on day told was received at store.
Paid totally while at store.
They help me to load the fridge in trailor.
Experience was great!
August 18, 2022
Happy with the buying & delivery process
I did my shopping on line for a washer&dryer, I had a few questions regarding some spec that weren't listed. I did a chat with Christopher Sylvain that was very nice and answered my questions rapidly and also gave me his recommendation of what product might correspond to what I was looking for. Very happy over all. We spoke on the phone to finalize the transaction and book a delivery date. Very happy, received my products as scheduled with 2 delivery guys very nice. Happy with the hole process.
August 18, 2022
good service
August 17, 2022
Very good service and price !
August 15, 2022
Very good service
August 13, 2022
"afterNOcare"
My review is solely based on the return center. If an item is not working we wouldn't know till we unpack and plug it in and we did that within 48 hours and was told it's my problem now as it's been delivered and open and used and to deal with warranty directly.
The sales department was excellent and reachable so my complaint is solely for the return department or "aftercare" also known "afterNOcare" .
I spent 13k on appliances ...
Luckily my husband is a genius and was able to fix a manufacturing issue!
August 10, 2022
Reply from Canadian Appliance Source - Quebec City
Hello Sandra,
Thank you for taking the time to share your feedback.
We regret to learn of your experience.
Please understand that all product defects would be subject to the manufacturer's warranty, which is why a service call was scheduled on your behalf.
If deemed unrepairable, the manufacturer would replace the appliance.
However, we are pleased to learn that the matter has been resolved and have cancelled the service call with the manufacturer.
We sincerely apologize for any inconvenience caused.
Thank you kindly,
SJ
CAS
Everything was perfect.
August 9, 2022
Michael Monroe was my customer Service…
Michael Monroe was my customer Service Rep. He was fantastic! Polite, efficient, expedient, and wanting to help. A wonderful experience all around. My appliance arrived within 48 hours and the price was negotiated to my satisfaction. 5 stars!!
August 9, 2022
Everything is oK except that your…
Everything is oK except that your survey is in English
August 7, 2022
Thry ordered the 3 products 3 days in a…
Thry ordered the 3 products 3 days in a row and no one is able to get thus corrected they have been avoiding my call.
August 4, 2022
Reply from Canadian Appliance Source - Quebec City
Hello Iqbal,
Thank you for taking the time to share your feedback.
I am sorry to learn about your experience.
As per our records, only a wash tower was delivered on August 3rd.
There was a refund on the order which has been processed.
Please allow 5-7 business days for the same to reflect onto the Visa Card.
I have sent you a copy of the receipt for your perusal.
My apologies again for the inconvenience caused.
Kind regards,
FI
CAS
Excellent service
Excellent service; the salesman was pretty much we've ever had overall; he knew what he was talking about, took a lot of time with is to compare the models and explain the differences. Stove range was shipped within 2 days!
August 4, 2022
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