Saleman was very kind and he knew the products very well. However, bilingualism is less than important for Canadian Appliance Source. Web site, customer's survey, invoices, and support are in English... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fridge delivery done quickly by expérience personnel. Lots of space in the bridge, Lighting is well distributed so we can ses everywhere. Controls in the door don't take some volume inside the fridge... See more
Great service from seller Victor Collette who gave us great advice when shopping for our applicances. We also received a wonderful after sales service from Treshna, who helped very efficiently with a... See more
Company replied
The online chat is a great way to shop. It was fast and convenient. Providing the all-in pricing--appliances, taxes, delivery and removal of old appliances made things easy. Best yet, I didn't have... See more
Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Quebec City
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
1100 rue Bouvier, Unit 310, G2K1L9, Ville de Québec, QC, Canada
- 5817059579
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Worst service
Worst service. Cant help when the appliance broke after 3 weeks. We bought a microwave in November and it's still in the repair shop in February. We have to contact the manufacturer ourselves after less than 1 month of use: no sense. The repairer appointed by the manufacturer does not know when he will be able to repair it and CAS washes its hands of selling lemons. What good is your customer service other than telling us to contact the manufacturer?! They (CAS) have no respect for the law and for their clients. I had to write 2 emails to get 1 first email respond after 1 month and 2 more emails to be told they can't help me.
Legal Warranty for Quebec Residents
The Consumer Protection Act gives you a warranty on all goods purchased from CAS subject to normal use and care for a reasonable length of time.
The goods must be usable:
For the purposes for which they are ordinarily used (section 37 of the Consumer Protection Act); and
In normal use for a reasonable length of time, which may vary per the price paid, the terms of the contract and the conditions of use (section 38 of the Consumer Protection Act).
November 25, 2022
Reply from Canadian Appliance Source - Quebec City
Dear Customer,
Thank you for taking the time to share your feedback.
I am sorry to learn about your experience.
Please note, CAS receives all of the products we sell directly from the manufacturer, in their original packaging.
CAS does not sell refurbished appliances. As such, we have no way of knowing if an appliance is defective.
This is why our manufacturers will stand in and address as they hold the warranty.
My apologies again for the inconvenience caused.
Kind regards,
FI
CAS
No stress
Nice showroom, friendly, helpful staff, lots of choices of brands. Started here and tried shopping around after for other deals only to find none. Overall, quite satisfied with how the sales experience went, I normally stress over major purchases. Bonus, the shiny new appliances are working well and I have a bit more money in the bank than if I went elsewhere.
February 5, 2023
The seller was patient and very…
The seller was patient and very informative. Did not force the sale.
January 29, 2023
Victor Collete was excellent every step…
Victor Collete was excellent every step of the sale process. Post sale communication was also excellent.
January 20, 2023
Great place
I have purchased from CAS 3 times so far, and I was satisfied every time. The staff is knowledgeable and really listen to your needs.
December 30, 2022
Online ordering system working well.
I used the online assistant. Employee (Christopher.S) was prompt and helpful, answered questions and filled out order immediately. Delivery notification system is working well and gave me the information I needed regarding delivery. Delivery personnel were prompt, polite and acknowledged I was there and even smiled back when I greeted them. They unpacked the stove and checked for damage prior to bringing it in the house.
January 19, 2023
My experience
Staff was highly knowledgeable, gave excellents advices and were excellents on follow-ups as well.
January 6, 2023
Great service
Great service, no pressure.
The price was cheaper than anywhere else’s.
January 12, 2023
On time professional delivery
On time professional delivery. Quality products at a great price.
January 10, 2023
Purchase and delivery very smooth
Purchase and delivery very smooth. Thanks to Christopher on line
January 5, 2023
Very polite and professional
December 20, 2022
Very good service and delivery too
December 27, 2022
Très bon service
December 16, 2022
Nice service
Perfect 30 minutes experience from choosing to paying and get a fast shipping date !
December 22, 2022
Happy so far…
Christopher was easy to deal with and explained everything to us prior to delivery. The delivery arrived as scheduled and the personnel who brought the fridge into the house and took the old one out were awesome. Very happy so far.
December 24, 2022
Great deal
Great deal,easy,delivery on time with tracking app,will buy from them again
December 16, 2022
Everything was perfect 👍
December 13, 2022
Nice experience there
Nice experience there, the shipping to the store took a day only.
December 1, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.