Canadian Appliance Source - Quebec City Reviews 

Kadi was excellent. Provided amazing customer service and arranged seamless delivery.
Will use canadian appliances again in the future through him.

The price was unbeatable, the seller easy to approach and it was delivered at the promise date, even if they told me there could be a delay. Picking up my appliances was easy to.

Great service, lots of choice and low prices !

The website is easy to consult and to finalize my transaction with a person on line is very helpful. I expect delivery tomorrow, hopefully everything goes well!

Excellent service. I got help and recommandations on my purchase. I got an excellent price too. Most of the steps have been done online and completed on the phone. The delivery was fast and very efficient. This was my second purchase and I will not hesitate to buy at this place in the future.

Second experience to pick up stuff at the Quebec Store. Pretty narrow to be able to park a truck. Often parking spots at the back for the pick up in store are occupied and you have to block the alley to park in double... Process of picking up stuff is always slooooooowwwwww. Should be simple! Also, second time I have to pick up stuff in the winter... a bit of salt, sand or stones would be great to keep the loading dock without ice...

very fast and nice service

Bought two appliances on line and the service and time spent was very efficient! Saved having to drive to the store! Payment and delivery all coordinated on line! Super experience!

1st time buyer from CAS. Not the last time! On line salesperson was great! Follow up and deliver instructions very well organized. Delivery people (on time!) were amazing and fun. All in all a great experience

No Refund of price difference as they said☹️

The initial sales experience was good albeit a little pushy. I was having this conversation over online chat and as you can imagine making a $5000 purchase for an oven you’ve never seen is a big decision. I felt that the sales person had an ok level of product knowledge but lacked empathy and kept asking me of the options he provided which i preferred as if to push me to make a decision on the spot. i am in sales myself and understand the importance of capturing the sale while the customer is “in the store” however it comes across a little pushy and disingenuous when you consistently ask for the sale. he also made reference to “spending so much time with me” which again made me feel guilty about asking questions about this important decision, he was somewhat patient but I could tell he was annoyed. I felt bad about taking his time so felt I had to make a decision and gave a deposit after reassurances it was 100% refundable (which I obtained in writing).

Upon calling back a week later to cancel my order I encountered one of the worst customer service experiences of my life. I was told my sales rep was off for two days and I would need to call back two days later when he was back. He was apparently the only one who could cancel the order. I urgently needed to cancel the order as I found another appliance that better fit my needs and needed the money refunded asap. After being hung up on I called back and spoke with the sales department (as the customer service rep recommended) only to be told the same thing and that sales couldn’t help me, I had to speak to customer service, who they transferred me back to. This time I spoke to a new person who told me I had to speak to sale, when i explained they had just transferred me and told me to speak to them, again I asked for a manager or someone else who could help me and I was hung up on the second time. By this time I was super upset and had my husband call back. He was told the hang ups were an accident, which I know was a lie and did not appreciate. Just take some ownership of your behavior and apologize. After much more arguing we were able to get the refund but this turned out to be a two hour process. Will never order from you again as it is clear customer service is not your priority.

They were fast and very professional.Victor was very helpful.

The purchase experience was terrific - easy, fast and convenient. The delivery was also quick but would prefer to know in advance the time of day, and to have a phone call about 10 mins before arrival. Also the delivery crew should check with the owner about pets so the owner can move them away from the area where the appliance is being brought into the house.

This was one of the worst experiences. It all started off well and very easy when I purchased the fridge online. I spoke with someone through the online chat and completed the sale. Sales person asked for an immediate 25% deposit so he could secure a unit which he did. I asked for it be delivered as soon as possible. So he set it up from the following Monday. I later received an email with a delivery confirmation and a time window. The day of the delivery, it gets cancelled. I called in and I am told because I financed with Flexiti it would take up to 48 hours. None of this was told to me when I made the purchase. The agent was rude and condescending Then I get an email later that day saying that the fridge will be deliver will be delivered the following morning. You then then the following morning I kept checking the order to see the status and then it switched to not being available and the eta was December 18 because the items wasn’t available even though I paid 25% to get it locked in. Then a truck shows up that morning st my house. Driver opens the back door and then closes it and drives away. I called in and I cancelled my order but I still don’t have confirmation. I emailed and called the sales person multiple times with little communication back. This is terrible service.

Very easy purchase process online and easy next morning pickup of my new LG dishwasher. Couldn't be happier.