Saleman was very kind and he knew the products very well. However, bilingualism is less than important for Canadian Appliance Source. Web site, customer's survey, invoices, and support are in English... See more
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Fridge delivery done quickly by expérience personnel. Lots of space in the bridge, Lighting is well distributed so we can ses everywhere. Controls in the door don't take some volume inside the fridge... See more
Great service from seller Victor Collette who gave us great advice when shopping for our applicances. We also received a wonderful after sales service from Treshna, who helped very efficiently with a... See more
Company replied
The online chat is a great way to shop. It was fast and convenient. Providing the all-in pricing--appliances, taxes, delivery and removal of old appliances made things easy. Best yet, I didn't have... See more
Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Quebec City
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
1100 rue Bouvier, Unit 310, G2K1L9, Ville de Québec, QC, Canada
- 5817059579
4.5
Excellent
2K reviews
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Great experience!
November 1, 2022
Ask me in french please.
October 31, 2022
Quick & helpful
October 19, 2022
As a senior purchasing on line was a…
As a senior purchasing on line was a new experience. Felt very tentative at first but with the great customer service on line and by phone it was an awesome experience.
Being able to make arrangements for a new washer and dryer plus installation with removal of existing washer and dryer with out even leaving my home was a eye opening experience.
October 16, 2022
Great experience recommand this place!
October 15, 2022
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
My freezer didnt work
My freezer didnt work. Received it and after 2 days it didnt work. Tried to contact you ans you telling me you can’t do anything i have to call whirlpool.
Call them. Can’t send me someone before 1 month and some days later.. book for october 20th. Nobody came yesterday.
So now i have to call again whirlpool to have another appointment because the freezer you deliver me never work? Wow nice service you give. Never again. I worked at a place that we did your delivery and i don’t remember to have left a customer without a freezer or a fridge for that amount of time.. never.
September 15, 2022
Reply from Canadian Appliance Source - Quebec City
Dear Customer,
Thank you for taking the time and sharing your feedback with us.
My sincere apologies for the issues you are experiencing with your Whirlpool Freezer WSZ57L18DM. Please understand that CAS does not manufacture any of the appliances we sell and that all functional issues would be the responsibility of the manufacturer as they hold the warranty.
Please understand manufacturers' service appointment availabilities are based on your postal service. However, due to the recent pandemic, there may be more delays than usual in arranging a service date.
Kindly note that if you are scheduling an appointment with Whirlpool, you are advised to contact them directly to request for a sooner date or discuss alternative options.
We apologize for any inconvenience caused.
Kind Regards,
A.O
CAS
Online shopping
Doing online shopping for an appliance is not what my family does but with Covid, wife and I decided to try it. After careful research for durability of product and price involved as well as chat mode used of various stores, CAS has an easy chat set up. Grateful to Victor for his assistance and patiently answering our questions, suggesting an alternative which was within our budget and features we needed for an appliance. Also he gave us a good price from what was advertised. Delivery was fast and the guys were courteous and within the time frame given. We will be using CAS as our preferred store, online or physical store.
October 15, 2022
Dryer
There should be a more explicit description of the product being ordered. When ordering online, the sales person on the chat called me and made the order himself. As he submitted the order, I saw the model number and confirm. But it was the gas version of the dryer instead of the electric. With an explicit description I would have seen the error. Thanks
October 7, 2022
Happy Customer!!
I ordered my range online - getting questions asked and answered. Got the price I wanted, warranty I wanted and the delivery the next day!! Delivery men were fabulous.
October 7, 2022
Abysmal communication
Abysmal communication. No follow up on backordered products. Delivery company split our stair handrail in two and denied our claim. Installation isn’t included with the appliance purchase and this was never conveyed. As an interior designer I’ve shared my experience with many colleagues who were bewildered by my experience. Will never recommend CAS or LTi Logistics to anyone again.
October 8, 2022
Reply from Canadian Appliance Source - Quebec City
Dear T mellows,
Thank you for taking the time to share your feedback
This is certainly not the sales experience that we would like you to have.
Please note, when accepting delivery from a 3rd party delivery service, the 3rd party would be responsible for all liability, damages, and claims that may arise due to the delivery of services provided.
Please know that we are two separate companies, we are not involved in each other’s claims process.
My sincere apologies for the poor communication from your sales representative. Please note that your feedback has been provided to the sales management team to be addressed with the sales representative accordingly.
Please be advised that CAS does not offer installation other than the washer and electric dryer. We provide referrals to the third-party installation company Quick Contractors for customers who need the installation service.
My sincere apologies for your experience.
Thank You,
W.L
CAS
Excellent service
October 15, 2022
great service in store
September 25, 2022
Dishwasher purchase in 15 minutes;
After researching manufs, specs, reviews, etc on the web via various well established sites from OEMs and Quebec retailers, I contacted the CAS sales team for what was going to be a second time purchase with CAS.
Being in sales and specializing in telecom, I know how important it is to be connected to the appropriate Team. About that, I appreciated learning towards the end of my call that my rep was local.. ie DiD based routing, good stuff !!!
Second : within minutes, I knew my rep was the one I wanted to do business with, mostly because of his casual yet professional and respectful approach, his knowledge, and ability to listen and answer, and NOT debate.
I would do business with Jonathan Lavigne again any time.
October 1, 2022
Achat facilité.
Nos besoins ont été écoutés et bien répondus par notre vendeur Jason.
September 21, 2022
very good delivery was a little late in the evening
very good but delivery was a little late in the evening but the gentleman was efficency
September 30, 2022
Great service from start to finish.
Great service from all ends. From sales, delivery and dispatch. All were great.
September 27, 2022
Very good service
September 27, 2022
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