Canadian Appliance Source - Regina Reviews 

Service was very good . All the questions I had before the purchase , and after the purchase were answered!

Found the item I had been searching for and the price was better than anywhere else i had shopped. The customer service agent was will to negotiate regarding shipping and the product arrived in 5 days as promised.

Prompt knowledgeable service. Washer was readily available for delivery. Urgently needed as is often the case. Delivery was delayed by a few hours.

Friendly service and very knowledgeable on appliances.

Thanks to Swati, great service, great price and a simple purchase!!
Jake and the gentleman at CAS warehouse were helpful and easy to deal with!!

Good customer service prices are good and appliance was delivered when promised. Pick up option is not great have to bring help to load

As soon as i walked in I had someone to help me but not in a pushy way at all. Someone else told me about the rebate. Also arranged the shipping in a very prompt way. Also told me that the shipper may be a bit delayed but they had tried to get them a bit more accountable. the shipper was great. Paper work was perfect and prompt.

Upon entering the store the two employees who were working were engaged in a personal conversation and I greeted them before they greeted me. I informed them I was looking for a washer and dryer. I was shown the direction in which to go see what they had on the floor and they went back to chatting. Luckily I had done my research before arriving and knew what I was looking for. After taking a look at what was on the floor I interrupted the employees conversation again to suggest what I was looking for. We sat down and he helped me find the units I had seen online. He promised me they would be here the next day. I paid for the units and warranty. He very quickly explained the discounts he was giving me, none of which showed up on my final invoice. So that was confusing. I left the store with a delivery date, but he informed me of all the issues the deliver company could have in making my delivery. I did not leave too confident. After leaving, the employee called me back and asked for me to return to the store. He said he did not feel confident in the unit arriving the next day and was going to give me a different model, to which he charged me an additional $30. After he charged me he informed me the “upgraded” model doesn’t have an agitator. I questioned him on the difference to which he told me I wouldn’t need one. I left the store still not satisfied or confident in what I had purchased but in need of a washer and dryer desperately with little time to go elsewhere. The units were delivered today, the moving company was great. I won’t know if I am happy with my washer and dryer until I start to use them. I have no idea what they have to offer my beyond what I read online. But I probably would not go back to the store to purchase any other appliances.

Fantastic Experience All Around!

After a negative experience receiving damaged product from a DIFFERENT appliance store, we contacted the live chat feature on the CAS website to see if they had our appliance in stock. I was pleasantly surprised to find I was talking to a real, personable human!

Zoheb quickly confirmed inventory and placed it on hold for us right away as are 2.5 hours away from the closest store location. His friendly, helpful demeanor was so refreshing after our poor experience with the other place we'd dealt with.

My husband was able to pick up our new dryer the next day. He was also met with friendly staff and an easy pick up experience.

We absolutely will shop with Canadian Appliance Store again and will encourage our friends & family to do the same!

Good service

They helped us with everything that we needed and gave us a great deal for all of our appliances!! Highly recommend!!

Delivery date was changed to a later date last minute. Thats the only reason i went there because i could get it faster than the other places.

Very good experience overall. Wish I could have saved chat from the previous day though

We had great service from Dammy. He was very helpful with our selection and setting up delivery.

Purchased a new fridge and warranty dec 22, received the fridge dec 28 and it was damaged. Had to request a return and the decision by the company was to repair the dented doors. The repair company called me after 1 week and said they could not complete the work. After waiting a few days I contacted customer service and they gave me the same repair company. I had to contact them again to ask who is fixing my fridge. It is now 19 days after receiving a damaged fridge and i still have no resolution or date of when it will be repaired. Fridges are a very expensive purchase and I have not received what I paid for. Thankfully it works so I can use it.

Sales guy was great

Unfortunately my experience was very disappointing.
Because my sales rep was not transparent with me at time of purchase- I ended up purchasing items that were not required and had to then spend additional money to hire someone to help.
When I called, I was specific - I said I needed to replace my washer. Picked the unit and was advised of all the add on charges. I complied and purchased. I was advised to purchase the stacking kit as sales rep was aware I a
unit that needed to be stacked. He never once mentioned that the delivery guys would not have been able to stack my dryer and washer as the policy is you have to buy both to get that.
Once the delivery guys arrived (who were absolutely wonderful and helpful) - they shook their heads and said 'these guys do this all the time' - I was misled and upsold. I am not happy as I had to them find a handyman who was willing to come by to help my stack dryer.
I have lost about half a day in trying to get this resolved over the last week not to mention the extra cost for the handyman - all because I was misinformed at time purchase.
Please advise how this situation will be resolved.
Thanks

Great phone service, understanding to our time frame, we ordered early as we were told items we’re taking 3-4 months to arrive. Turns out they had it in stock now!! We don’t require it until March. Was assured they will keep one available and have it ready for either pick up or delivery.
Only problem was-phone sales agent was not able to provide a delivery charge amount. Web site shows they deliver to the town we are building every Thursday. I would like to know the cost of delivery in case we are unable to pick up ourselves.

I was charged over $900 extra when I did not ask for an additional item to be added to my order! My mother was called and bullied into paying the bill under a threat of not getting the washer we actually purchased delivered. It was unacceptable! Then when I called to have it reversed I was told they couldn’t do that and my sales rep had to do it (even though she was out of the office!) there needs to be a way to deal with orders and refunds by other agents!!! It’s revolting there isn’t.
It is also unacceptable that customers can’t request a time frame for the delivery. I should be able to say “afternoon or morning”!
It is ridiculous that your agent was so rude when I asked them to give me the number of the delivery company to request a change in time.
After spending almost $2000 I should be given some more flexibility for delivery.