Raj provided great service! He provided information we needed before we knew we needed it! When there was going to be a delay in delivery that would cause a problem for us, he helped us find another m... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
As soon as i walked in I had someone to help me but not in a pushy way at all. Someone else told me about the rebate. Also arranged the shipping in a very prompt way. Also told me that the shipper m... See more
Great phone service, understanding to our time frame, we ordered early as we were told items we’re taking 3-4 months to arrive. Turns out they had it in stock now!! We don’t require it until March.... See more
Online sale was quick and convenient. However, also not the best experience. I was looking for fingerprint resistant stainless streel - the sales person made a recommendation for a different dishwas... See more
Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Regina
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
4023 Rochdale Blvd, Unit E3, S4X4P7, Regina, SK, Canada
- 3062056685
4.4
Excellent
268 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience
March 13, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
One person shouldnt be in charge of…
One person shouldnt be in charge of everything for an order there is no team effort
March 16, 2023
Reply from Canadian Appliance Source - Regina
Dear Customer,
Thank you for your review.
My sincere apologies for your experience.
This is certainly not the experience that we would like you to have.
Our goal is to always ensure our customers receive the best possible service.
Please note that CAS has different department for different purposes.
Please note that you feedback will be shared with the management.
Kind regards,
H.A
CAS
Had a great and smooth buying time with…
Had a great and smooth buying time with Mittal the sales Rep. He was very knowledgeable and helpful.
March 8, 2023
It was a great service
February 26, 2023
Awesome experience
Customer support, discounts, delivery in time, all areas are wonderful. Swati is my Sales associate.
March 5, 2023
Very helpful
Very helpful. Dammy answered all questions and even helped me finalize/ make my purchase over the phone so I didn’t have to come into the store.
The delivery people from Jays, Mike and Shaw (or Shawn) went above and beyond to make my delivery as easy as possible. They were very friendly and explained everything. Thank you so much!!
February 1, 2023
great price and service received before…
great price and service received before they even said it was coming
March 3, 2023
Great customer service
February 25, 2023
If you can't find the right refrigerator that you want at an affordable price, you'll not find it anywhere else.
You have every kind of refrigerator under the sun making it so easy to compare and choose the one that you want. In addition, my sales Representative Dammy Owanikin spent quality time explaining the pros & cons of various makes & models making it a lot easier for someone like myself who knows very little about refrigerators. In addition at my age, I was extremely please to learn that your delivery personnel would uncrate my new refrigerator and haul away my old one- who could ask for more? I would not hesitate to recommend you in the future.
March 1, 2023
didn't deliver on time
March 2, 2023
Reply from Canadian Appliance Source - Regina
Dear Customer,
Thank your for taking the time to share your feedback.
I am sorry to learn about your experience.
As per our records, I am happy to learn that the appliances were delivered today Mar 7th between 11a.m- 3p.m
My apologies again for the inconvenience caused.
Kind regards,
FI
CAS
Fast, friendly service
Delivery was within a few days of the order and arrived within the delivery window with no issues.
March 2, 2023
The Canadian appliance Source was good…
The Canadian appliance Source was good to deal with but the delivery service provider they work with, Jsys transportation Grouo was not. I paid for hook up and the delivery people did not hook up my washing machine and dryer properly. Water was pouring all over the floor and the delivery people told me to YouTube the problem and left. I had to hire a separate professional to hook up my washing machine and dryer which was costly.
February 13, 2023
Customer service was good
Customer service was good. 2 things I did not like was the washer & dryer were displayed as stacked, and when I accepted the price there was an adder for the stacking racks, also I did not appreciate paying for appliances in full before they are here, this is a bad practice. That is all thanks.
February 17, 2023
Online sale was quick and convenient
Online sale was quick and convenient. However, also not the best experience. I was looking for fingerprint resistant stainless streel - the sales person made a recommendation for a different dishwasher as to what I was originally considering. It arrived, for me to realize it didn’t have this important feature. Something I would not have missed shopping in person. Sadly, something I’m going to have to love with.
February 11, 2023
Very professional
The sakes man was fantastic I purchased a microwave it was big in height I wanted a particular panasocic model but it was discontinued model the salesman went out of his way to help me
Truly was a very good experience dealing with your warehouse staff very helpful
Five star from my side
February 4, 2023
I was happy with the service.
February 10, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.