Canadian Appliance Source - Regina Reviews 

268
TrustScore 4.5 out of 5

4.4

4023 Rochdale Blvd, Unit E3, S4X4P7 Regina, SK, CA


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See what reviewers are saying

Rated 5 out of 5 stars

Raj provided great service! He provided information we needed before we knew we needed it! When there was going to be a delay in delivery that would cause a problem for us, he helped us find another m... See more

Company replied

Rated 5 out of 5 stars

As soon as i walked in I had someone to help me but not in a pushy way at all. Someone else told me about the rebate. Also arranged the shipping in a very prompt way. Also told me that the shipper m... See more

Rated 5 out of 5 stars

Great phone service, understanding to our time frame, we ordered early as we were told items we’re taking 3-4 months to arrive. Turns out they had it in stock now!! We don’t require it until March.... See more

Rated 3 out of 5 stars

Online sale was quick and convenient. However, also not the best experience. I was looking for fingerprint resistant stainless streel - the sales person made a recommendation for a different dishwas... See more


Company details

  1. #3 of 6 best companies in Appliance Store

About Canadian Appliance Source - Regina

Written by the company

Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.

Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.

Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.


We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.

Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.

The Core Return Terms for Unused Items

- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.

- $0 Restocking Fees: We do not charge any restocking fees on eligible returns.

- Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.

How to Process a Return

- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.

- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.

What If Your Product is Damaged or Defective?

We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.

If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns


Contact info

  • 4023 Rochdale Blvd, Unit E3, S4X4P7, Regina, SK, Canada

  • 3062056685

4.4

Excellent

TrustScore 4.5 out of 5

268 reviews

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4.4

All reviews

(268)

7,680 reviews in the last 12 months

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Rated 5 out of 5 stars

We were very happy with the sales…

We were very happy with the sales people and the choices of appliances in the show room.
Also the fact that I could receive my purchase within a week.
I wished they could have delivered my washer and dryer to my home. This would have made this purchase so much better for me.

June 26, 2023
Rated 5 out of 5 stars

Superb customer service.

Our experience with our purchase has been excellent. The entire process is a model of professionalism and everything went smoothly. The delivery was on time and the communication was top notch. I will not hesitate to purchase another appliance from Mittal and CAS.

July 4, 2023
Rated 5 out of 5 stars

I went in to replace a washer

I went in to replace a washer, dryer and chest freezer. I had an idea what I wanted and a price range. Rami Mittal was very knowledgeable and efficient. I was in and out in very little time. When the appliances were delivered the washer was missing the hoses. I called Rami and he sent out a gift card to help cover the cost of hoses. It would have been more convenient to have everything with the washer but the solution to the problem was quickly rectified. I will shop here again. Thank you.

June 19, 2023
Rated 5 out of 5 stars

The salesperson was courteous

The salesperson was courteous; I knew which model I wanted and he didn’t try to sell me something else; he explained the cost along with the extended warranties and it was a smooth process to do the paperwork.

June 22, 2023
Rated 5 out of 5 stars

Online deal

Love ability to do a deal through live chat. Answered my questions and had my appliance sitting in my home in 3 days.

June 25, 2023
Rated 5 out of 5 stars

5* treatment

Excellent price. Advice. No nonsense approach. Delivery scheduling easy. Delivery and installation team excellent. Arrived on time. Very helpful.
I will buy again !

June 19, 2023
Rated 1 out of 5 stars

Incredibly disappointing and frustrating experience.

Incredibly disappointing experience. I had high hopes after receiving a recommendation from a friend to use CAS. I used the online chat to speak with Swati from the sales team who sold me on a specific machine as she said it was the only option that would stack with my current dryer and were told it was a “white glove” service. I sent photos to demonstrate the current stacking arrangement and no issues were raised. We paid an additional fee for next day service. When the delivery team came, they brought the new machine but refused to stack it with the previous dryer so instead the machines are now sitting side by side and would not hook up the dryer. Now we have an operational washing machine but a non operation dryer. I tried to contact swati that day and she did not pick up my call or reply to my voice mail or emails. For the next two days she did not reply to me. When I finally got a hold of her 3 days later she was very unhelpful and defensive and said it was our fault we did not have a proper stacking kit. This concern was never raised during our chat conversation even when I sent photos of how the machines were previously stacked. I requested that her team please come and at least hook up the dryer sitting beside the washing machine and she would not. I requested a copy of our chat transcript so I could escalate the concern with customer service and she would not provide it. We could have purchased a much more affordable machine to sit side by side. In the end we paid extra to be left with no stacked machines a non operational dryer. Incredibly disappointed and feeling like we were taken advantage of.

June 11, 2023
Canadian Appliance Source - Regina logo

Reply from Canadian Appliance Source - Regina

Hello Nicole,

Thank you for your feedback.

We regret to learn that your experience has been less than adequate.

We sincerely apologize for the inconvenience caused by your order.

Please be advised that the feedback will be provided to the management team.

CAS does not offer a service to stack new appliances on existing appliances.

We apologize if this was not communicated to you at the time of purchase.

Thank you kindly,

VG
CAS




Rated 5 out of 5 stars

Sale was easy

Sale was easy, the salesman gave us a better price than we could get elsewhere, and delivery date was much sooner than others as well. We have just received our pick up notice. Thank You

June 10, 2023
Rated 2 out of 5 stars

Beware of using “ middle man seller “ or Whirlpool

You were very friendly and helpful during the purchase of our gas range. But once it was INSTALLED, we found that it was defective….the oven did not work properly. When I emailed you to complain, you apologized and then promptly passed the buck to Whirlpool. They are giving us a hard time about the time between delivery and discovery of defect. You REALLY should warn purchasers of gas appliances to delay delivery until gas fitters are available for install in case there is a problem ! Ours was delivered May 26, and installed June 1. After trying to cook in the oven June 1 and June 2, we realized that there was definitely a problem with the temp not being hot enough !
I contacted you June 3, where I was referred directly to Whirlpool. They only have LIVE people to speak to Mon-Fri. So, I waited and initiated a live chat on June 5. I was disconnected unexpectedly while typing out our problem ! I eventually managed to reconnect, only to be re-directed back to the 1-800 # provided by you.
I had to go to school, so it was June 6 before I could try again to get through to Whirlpool…..not an easy task ! Their phone menu is TERRIBLE ! Once I got through to a live person, they arranged for a service tech to come on June 9. He arrived without all of his tools…..service call for an oven not coming up to temp, but no temp gauge to check. Really ?? We had to wait over the weekend and he came back June 12. He confirmed that there was indeed a defect with the oven and that it was probably the electronic motherboard. He called Whirlpool to request a replacement range. They said no. They said it was past 7 days since delivery, AND they said it was not considered “ damaged “, but it was “ malfunctioning “ , so it could be repaired !! Seriously ?? Why should we need to REPAIR a brand new range ?? They have now left us with a ( hopefully ) 7-10 day wait for a replacement motherboard. All they offered us was an upgrade to a 6 month extended warranty. This is all completely unacceptable and we are beyond furious !! We will never deal with CAS or Whirlpool again ! We have many friends / family in the market for new appliances in the near future and we will steer them in another direction as well.

May 24, 2023
Canadian Appliance Source - Regina logo

Reply from Canadian Appliance Source - Regina

Hello Chris,

Thank you for taking the time to share your feedback.

We regret to learn about the issue which you are experiencing with your appliance.

Please understand that all product defects are subject to the manufacturer's warranty, hence why a service call is needed in order to address any functional issues under warranty.

CAS does not manufacture any of the appliances we sell and unfortunately, functional issues do occur, even with new appliances.

The manufacturer will honor the warranty by repairing the appliance.

Only in the event where it is deemed unrepairable will they replace the appliance.

We apologize for any inconvenience caused.

Thank you kindly,
ST
CAS

Rated 5 out of 5 stars

Knowledgeable, accommodating service

Thank you for helping us find a replacement microwave. Your staff made the shopping experience positive. We felt no pressure to buy, but we’re well informed regarding choices. Staff were flexible and accommodating. Thank you.

June 8, 2023
Rated 5 out of 5 stars

Purchasing a Bosch Wall Oven

Dealing on-line with Swati Kakkar on Sunday, May 21st was a real pleasure. She answered my questions thoroughly and we were able to make a deal right there. The electronic paperwork was timely and the real time delivery information was very helpful. The delivery was made within the time quoted and the delivery guys were very helpful.

May 21, 2023

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