My experience withCAS was excellent Syed-Jazib Ali was extremely helpful He was patient and answered all my questions. I felt I was in store with him. A week after the purchase I realized the sizing... See more
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I purchased a wall oven from your company and I have no idea if I am going to have it installed. I get phone calls in regard to my purchase and am told they will call me back but I do not get a call b... See more
Company replied
Great and hassle free customer service from the moment of in-store purchase to the point of delivery. I highly recommend Canadian Appliance for your household appliances! It's my first time buying fro... See more
Company replied
Our fridge quit working on dec 30 , I called CAS that day and again on New Year’s Eve and Syed took the time to make my experience great , when I got the refrigerator home . Which is 2.5 -3 hours awa... See more
Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Saskatoon
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
603A 51st Street East, S7K7J7, Saskatoon, SK, Canada
- 3062057590
4.6
Excellent
618 reviews
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Salesman was very knowledgeable
Salesman was very knowledgeable, the sale was completed very quickly. We were also happy that there was no delivery cost and our old appliance was taken away.
April 17, 2026
Reply from Canadian Appliance Source - Saskatoon
Hello Eleaine
We are glad we could complete your purchase quickly and that you were able to take advantage of our delivery and removal services.
We look forward to working with you again.
All the best,
CAS
Reply from Canadian Appliance Source - Saskatoon
Hello Russell
We are glad that we could offer a fair price and that your delivery went so smoothly.
We look forward to your next visit.
Many thanks,
CAS
Great service & delivery
April 18, 2026
Reply from Canadian Appliance Source - Saskatoon
Hi Brad,
Thank you for your feedback! We’re glad to hear you were happy with both the service and delivery experience.
We truly appreciate your business and support, and we look forward to assisting you again in the future. If you have family or friends in need of appliances, we’d be grateful for your recommendation!
CAS
Zee was a super salesman
Zee was a super salesman. He knew his business, gave us a good deal on exactly what we wanted and was fun to talk to.
April 15, 2026
Reply from Canadian Appliance Source - Saskatoon
Hi Lois,
Thank you for the great feedback! We’re so glad to hear that Zee provided knowledgeable, friendly service and helped you get exactly what you were looking for at a great value. It’s always nice to know the experience was both helpful and enjoyable.
We truly appreciate your business and support, and we look forward to assisting you again in the future. If you have any family or friends in need of appliances, we’d be grateful for your recommendation!
CAS
Reply from Canadian Appliance Source - Saskatoon
Hi Karen,
We are so happy to know the refrigerator installation went smoothly. Thank you for letting us know about your experience!
CAS
Kind and knowledgeable staff.
We really appreciated the kindness and knowledge of the staff. We really liked that we were greeted then given the space and time to browse without having someone on us all the time.
April 15, 2026
Reply from Canadian Appliance Source - Saskatoon
Hi Brian,
Thank you for taking the time to share your experience and for choosing CAS—we truly appreciate your business! We're glad to hear our team’s kindness and knowledge made a positive impression, and that you appreciated having the space and time to browse comfortably without pressure.
We look forward to serving you again in the future. If friends or family are in need of appliances, we’d be grateful if you shared your experience with CAS.
Thanks again for your support!
CAS
Zee made the experience great
Zee made the experience great. No issues, all good. Thanks again
April 3, 2026
Reply from Canadian Appliance Source - Saskatoon
Hello Tony,
We are so pleased that Zee made your experience such a positive one without any hitches. We truly appreciate your business and look forward to seeing you back at the showroom whenever you're ready for your next home upgrade.
Warmly,
CAS
Staff were great to deal with to make a purchase and delivery went smooth.
Staff was knowledgeable in helping me find what I was looking for and very reasonable pricing. Also had good communication afterwards. The delivery for my washer and dryer went great. Answered any questions I had and were careful bringing them into the house and removed footwear after entering. Would recommend.
April 1, 2026
Reply from Canadian Appliance Source - Saskatoon
Hello Ashley,
It’s great to hear that you had such a positive experience from the initial purchase all the way through to the respectful delivery of your new washer and dryer. We look forward to working with you again down the road.
Take care,
CAS
Superior Service for all 3 Deliveries
Excellent Customer Service from Mike. Completed Orders efficiently, clear communication and delivery expectations. Delivery company is top notch, I have ordered 3 separate items and every delivery was handled with care and very friendly staff! The last delivery they took a door off and once it was put back on it worked better than before! Bonus!!!!!
April 5, 2026
Reply from Canadian Appliance Source - Saskatoon
Hi Trish,
Thank you for the fantastic review! We're thrilled to hear that Mike provided excellent service and that every order—from communication to delivery—was handled efficiently and professionally. It’s great to know our delivery team took such good care of your items, even improving your door—what a bonus indeed!
We truly appreciate your continued support and thank you for choosing CAS. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with your family and friends as well!
CAS
I felt rushed through my purchase
I felt rushed through my purchase, even though I came in knowing exactly what I was looking for. The experience didn’t match what was advertised online either. The website indicated I could receive my washer and dryer by Monday, but delivery didn’t happen until Thursday, which was disappointing.
There was also confusion around promotions. The site states that purchasing more than one appliance qualifies for a discount, but I was told in-store that a washer and dryer count as a single appliance, which feels misleading.
Since the purchase, I’ve received multiple follow-up emails, which have become excessive and frustrating.
I also asked about purchasing and installing an over-the-range microwave, but that was completely overlooked with no guidance or follow-up.
Overall, the lack of clarity, service, and follow-through made this a disappointing experience. Based on this, I would be hesitant to return or recommend this store.
April 3, 2026
Reply from Canadian Appliance Source - Saskatoon
Dear Tennille K,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience.
Delivery timelines can vary depending on the area and scheduling availability, and we apologize for the delay you experienced.
Regarding the promotion, washer and dryer pairs are considered a single unit within that specific offer, and we are sorry if this was not clearly communicated at the time.
Your feedback will be shared with our team to help improve clarity, communication, and overall service.
We truly regret your experience.
Sincerely,
CAS
What fabulous service
What fabulous service. Order done online with great communication and all required info, including extended warranty. Delivery early Saturday as notified, with great service provided to hook-up and take away old worn out washing machine. I will certainly use this company in future!!!
March 18, 2026
Reply from Canadian Appliance Source - Saskatoon
Hi Lynn,
Thank you so much for your wonderful review and for choosing CAS—we truly appreciate your business! We’re thrilled to hear that your online order, communication, and delivery all went smoothly, and that our team provided excellent service with the hookup and removal of your old washing machine.
We look forward to assisting you again in the future, and we’d be grateful if you shared your experience with family and friends. Thanks again for your support!
CAS
Everything went well with delivery
Everything went well with delivery. Very friendly staff
March 26, 2026
Reply from Canadian Appliance Source - Saskatoon
Hi Brent,
We're so happy the delivery went well and that our staff were friendly! We appreciate your positive feedback and are grateful for your time.
CAS
Your delivery people were late
Your delivery people were late, broke a shadow box frame that I can most likely be able glue together. Otherwise they were good
March 18, 2026
Tyler made the whole experience of…
Tyler Tiffin made the whole experience of purchasing our washing machine awesome. He was knowledgeable and very helpful. CAS was our first stop. There was no need to go anywhere else! The delivery people were wonderful. The whole experience was excellent. Will definitely recommend others to shop at CAS!
March 17, 2026
Reply from Canadian Appliance Source - Saskatoon
Hi Brenda,
Thank you so much for your fantastic review and for choosing CAS—we truly appreciate your business! We’re thrilled to hear that Tyler Tiffin made your purchase experience easy and enjoyable, and that our delivery team provided excellent service.
We’re grateful for your recommendation and look forward to serving you again in the future. Please feel free to share your experience with family and friends. Thanks again for your support!
CAS
Friendly and knowledgeable
Friendly and knowledgeable. I got exactly what I was looking for.
March 12, 2026
Reply from Canadian Appliance Source - Saskatoon
Hello Miranda,
We’re delighted our team could help you find exactly what you needed! Can’t wait to assist you again soon.
Cheers,
CAS
Fast and efficient
We had a hard time finding a natural gas dryer and online we found your website and by chatting with one of your salespeople, we found a great deal and could pick it up on Monday!
March 7, 2026
Reply from Canadian Appliance Source - Saskatoon
Hello Nathalie,
We’re so happy we could help you track down the perfect dryer and make pickup easy! Can’t wait to serve you again next time.
All the best,
CAS
Urgent need of a deep freeze
We were in need of a new deep freeze. Ours had failed, repair was not feasible and food storage was precarious, so we felt urgency.
Zee was personable, knowledgeable and so very helpful. He found the appliance we would be happy with and had it delivered to our home expediently and efficiently. Thank you CAS. We are grateful.
March 10, 2026
Reply from Canadian Appliance Source - Saskatoon
Hello John,
We’re so glad Zee could provide knowledgeable and personable support, helping you find the right deep freezer quickly and ensuring smooth delivery. It was a pleasure assisting you, and we look forward to working with you again or welcoming you back to the store.
Kind regards,
CAS
Reply from Canadian Appliance Source - Saskatoon
Hello Diane,
We’re glad Tyler could provide the support you needed. It was a pleasure assisting you, and we look forward to working with you again or seeing you back in the store.
Best wishes,
CAS
The experience was great
The experience was great. Zee was great to deal with. He helped me a lot from selection of the appliances to finding the best deal possible. I ended up buying 5 appliances. Zee was awesome very knowledgeable and extremely pleasant to deal with. Will definitely shop again.
March 14, 2026
Reply from Canadian Appliance Source - Saskatoon
Hi Zohaib,
Thank you so much for your fantastic feedback! We’re thrilled to hear that Zee provided knowledgeable, helpful, and pleasant support throughout your appliance selection and helped you find the best deals. Buying five appliances is no small task, and we’re so glad the experience was great for you.
We truly appreciate your business with CAS and look forward to serving you again in the future. Please feel free to recommend us to your family and friends—we’d be happy to help them as well!
CAS
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