My experience withCAS was excellent Syed-Jazib Ali was extremely helpful He was patient and answered all my questions. I felt I was in store with him. A week after the purchase I realized the sizing... See more
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I purchased a wall oven from your company and I have no idea if I am going to have it installed. I get phone calls in regard to my purchase and am told they will call me back but I do not get a call b... See more
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Great and hassle free customer service from the moment of in-store purchase to the point of delivery. I highly recommend Canadian Appliance for your household appliances! It's my first time buying fro... See more
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Our fridge quit working on dec 30 , I called CAS that day and again on New Year’s Eve and Syed took the time to make my experience great , when I got the refrigerator home . Which is 2.5 -3 hours awa... See more
Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Saskatoon
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
603A 51st Street East, S7K7J7, Saskatoon, SK, Canada
- 3062057590
4.6
Excellent
618 reviews
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Logistics for payment and pickup were a pain in the *ss.
Appliances were as advertised and price was okay. But delivery costs were biazarre. We live an hour out of the city and hired another carrier at less than 1/3 the price. It was not explained to us that while the deposit could be paid by credit card, we had to actually make a special trip to make the final payment before pickup allowed. No loading dock. No loading assistance. Very inconvenient place to do business.
March 6, 2026
Reply from Canadian Appliance Source - Saskatoon
Dear Glen Larson,
Thank you for taking the time to share your concerns with us.
Regarding orders scheduled for pickup at one of our locations, please be advised that a deposit is required in advance, with the remaining balance to be paid at the store.
These measures are in place to ensure security and prevent fraudulent activity.
Additionally, as previously advised by our team, we asked you to bring assistance to help load the appliances at this location.
We apologize for any inconvenience this caused. We hope you enjoy your new appliances.
Sincerely,
CAS
Purchasing the fridge from Zee was…
Purchasing the fridge from Zee was great. He made the process of having to buy a new fridge easy. Additionally, I found that after the fridge had been delivered it was not level and the doors were not level as well. Canadian Appliance Source made sure that the repair people came out and fixed everything. A delight to work with.
March 4, 2026
Reply from Canadian Appliance Source - Saskatoon
Hi Lis,
Thank you for your wonderful review! We’re delighted to hear that Zee made your fridge purchase easy and that our team promptly addressed the levelling issue after delivery. It’s great to know that the repair process was smooth and that you had a positive experience with CAS.
We sincerely appreciate your business and look forward to assisting you with future appliance needs. Please feel free to share your positive experience with family and friends!
CAS
Great experience
The location has everything and the staff friendly and work together well like family
March 12, 2026
Reply from Canadian Appliance Source - Saskatoon
Hi Angelika,
Thank you for your kind review! We’re thrilled to hear that you enjoyed the wide selection at our location and found our staff friendly and collaborative, working together like a family.
We sincerely appreciate your business with CAS and look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
After 48 years, new washer and dryer set
My husband and I had done our research and knew which washer/dryer model set we wanted. Went to a local store and were delighted with the service of the salesman and his advice on washers and dryers. After ordering, it was the service of the install couple that made the experience complete.
March 2, 2026
Reply from Canadian Appliance Source - Saskatoon
Hi Jeanette,
Thank you for your wonderful review! We’re delighted to hear that our salesman provided helpful advice to guide you to the right washer and dryer, and that our installation team completed the experience with excellent service.
We sincerely appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to share your positive experience with family and friends!
CAS
Excellent chat service to make a…
Excellent chat service to make a simplified decision process for purchasing a stove top
March 8, 2026
Reply from Canadian Appliance Source - Saskatoon
Hi,
Thank you for choosing CAS and for sharing your experience. We’re glad to hear that our chat service helped make your stovetop purchase simple and stress‑free. We truly appreciate your business and look forward to assisting you again. If your family or friends are shopping for appliances, we’d be grateful if you shared your experience with them.
CAS
Reply from Canadian Appliance Source - Saskatoon
Hi Maribel,
Thank you for your feedback! We're thrilled to hear that you had an excellent customer service experience.
We truly appreciate your business with Canadian Appliance Source and look forward to assisting you again in the future. Please feel free to share your experience with family and friends who may be looking for appliances!
CAS
Good customer service from purchase to…
Good customer service from purchase to delivery.
February 28, 2026
Reply from Canadian Appliance Source - Saskatoon
Hi Andrew,
We're very pleased to hear that you had a good customer service experience from your purchase all the way through to delivery.
CAS
appliance
Buying the appliance was straight forward and good
I did not like the fact that my delivery date was changed
February 28, 2026
Reply from Canadian Appliance Source - Saskatoon
Hi Chris,
Thank you for your feedback! We’re glad to hear that your appliance purchase was straightforward and positive. We apologize for the change in your delivery date and appreciate your understanding.
We sincerely appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
Tyler Tiffin was friendly courteous and…
Tyler Tiffin was friendly courteous and he knew his stuff. We told him what we were looking for and he showed us a few appliances on line that met our needs. We settled on one and agreed on a fair price. The range was delivered four days after purchase by Kyles delivery. They were right on time as promised. The delivery team was top notch and impressed me with their professionalism.
March 3, 2026
Reply from Canadian Appliance Source - Saskatoon
Hello Sandy,
We're delighted to hear that Tyler Tiffin provided such friendly and knowledgeable support while helping you find the right appliance. It’s great that he was able to quickly show you options that matched your needs and help you land on the right choice at a fair price.
We're also pleased that Kyle’s delivery team arrived right on schedule and left such a strong impression with their professionalism. It’s always rewarding to know the experience went smoothly from the showroom all the way through delivery. We appreciate you choosing to work with us.
Best regards,
CAS
Great service but said item was in stock when it had to be shipped from warehouse to the store, which took a week
Great service but saying something is in stock, but then saying it will take a week to come from the warehouse, is frustrating. Obviously, it isn’t in stock at the store, so don’t say it is. Also, your website is too cluttered and too busy with constant pop ups that obscure what you are looking at.
March 5, 2026
A new range and double oven before Easter
We were greeted immediately as we walked in by Tyler. He readily answered our questions and showed us our options. As we were in need of a range ASAP, he helped us find a suitable model meeting our criteria that would be delivered the following week.
March 2, 2026
Reply from Canadian Appliance Source - Saskatoon
Hi Brenda,
Thank you for your wonderful feedback! We're thrilled to hear that Tyler greeted you promptly, answered all your questions, and helped you find a range that met your needs with quick delivery. Providing attentive and helpful service is exactly what we aim for at CAS.
We truly appreciate your business and thank you for choosing CAS. We look forward to serving you again in the future, and please feel free to recommend us to your family and friends!
CAS
Very product helpful and situational…
Very product helpful and situational understanding
March 18, 2025
Unprompted review
Recieved great help from the team
Recieved great help from Minousha Bappoo and Jason Wray.
January 30, 2025
Unprompted review
New GE Fridge
We needed a fridge to replace our 8 year old Samsung, which had been no end of trouble. We settled on a GE as we wanted water and ice dispensed through the door, and it was recommended by our new family member, our appliance repair person. We needed a 33" fridge, which was not in stock, so had to order it. Nitin in the Saskatoon store was very helpful, and was able to get a price match, and although it did not arrive as quickly as we hoped, he kept in touch and was helpful in getting an appropriate delivery time. The delivery persons were slightly later than expected, but were very professional, and managed to get it in through our narrow doors. Very positive experience and we would buy through CAS again.
October 29, 2024
Unprompted review
Excellent After Sales Care!
I had such a great experience with Treshna and the After Sales Department! I had made a mistake and ordered a microwave that was too tall for my space but didn’t find out until it was too late and after the return time. They created a workaround, allowed me to pay a restocking fee and exchange it for a properly fitting microwave. I am very very relieved and grateful. They will forever have my appliance business in the future!
February 23, 2024
Unprompted review
Service and delivery
Not sure why could only get this survey in French. My salesman was awesome. He did amazing job told me about my options and recommended my washer and dryer and I love it. Did they deliver guys are awesome we did everything great there a friendly and they were fast and efficient.
September 9, 2023
Excellent Customer Service!
Received my quote within 1 hr, and was very happy with the pricing. Will definitely be using again on my next house. Thank you Amar!
August 31, 2023
Great price and great customer service.
August 30, 2023
Sales rep was very helpful
Sales rep was very helpful. Washer and dryer delivered on time and the installer was most helpful.
August 24, 2023
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