Even though our chosen refrigerator model was not in stock, the agent,Mr.Najeem Ebrahimi, found the substitute and was able to speed up delivery by one day.The delivery, including the timing was well... See more
Company replied
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Very pleased with service to deliver and install replacement dishwasher. The Whirlpool dw works well and was available immediately. Delivery was on time and carefully put in kitchen. Installers were... See more
Company replied
I phoned to confirm delivery time. Arwyn Bheekhoo was my customer service rep. Very easy to talk to and his advice in what to expect upon arrival was very informative. Thank you Arwyn.
We were informed frequently about the progress regarding the time of delivery which was very accurate and made it easy to plan our day.
Company replied
Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Toronto
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
65 Dufflaw Rd., Unit 5, M6A2W4, Toronto, ON, Canada
- 4167825900
4.5
Excellent
2K reviews
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Knowkagable Staff. Fast Delivery
Fair price, helpful sales staff and very quick delivery.
August 30, 2023
Excellent Service, Reliable Company, Fridge Delivered
Fridge was delivered on time, exactly as advertised, and in excellent condition. Old fridge was hauled away quickly, without a problem.
August 29, 2023
The salesman was very helpful and…
The salesman was very helpful and accurately told
Me that the washing I purchased will be delivered in 2 days
August 21, 2023
Ecxcellent experience
I found the salesperson Ravi to be very helpful. Obviously he wanted to make the sale but he did try to meet my needs -so thank you Ravi.
The Downtown Truck people were very helpful also even more-so. They really went the extra mile so thank you.
August 28, 2023
We are delighted with our new…
We are delighted with our new refrigerator.
The sales associate, Harleen, was knowledgeable,
& the appliance was delivered within a couple of days…
It seems to be functioning well….😊
August 21, 2023
May use AI-assist with repliesRead more
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Reply from Canadian Appliance Source - Toronto
Hello Babak,
Thank you for your comment.
Please be advised that the mentioned part does not come with your appliance, per the installation manual - kindly refer to pages 4 and 5 of the below manual, which comes with your appliance.
https://www.canadianappliance.ca/pdf/bosch/built-in-dishwasher/SHVM63W53N-installation-instructions-canada.pdf
This part can be purchased from any hardware store or from your installer.
Thank you kindly,
SJ
CAS
Quick, efficient
Quick, efficient and good knowledge about the product . Sales men was great too . Mike …
August 27, 2023
Excellent customer service
CSE has a great floor display of appliances. Jona the salesman was not pushy. He answered all questions and followed up. Great purchase experience
August 23, 2023
Amazing Sales Associate
Ravi the sales associate I dealt with went over and above to assist. Would highly recommend.
August 13, 2023
I've got an 'appliance' guy if you need one!
My purchasing experience easy and fast. Antonio Barone helped me with a previous purchase and was helpful using emails. His responses were quick as I didn't have to wait for days. This last purchase was all done via email with a final call to complete the purchase. Antonio provided me with warranty options, complete pricing, including delivery and removal, that made my decision easy. I feel like Antonio is my 'appliance' guy!
August 20, 2023
Super nice staff
The sales rep Mike did a great job of letting me know which options would be best for my kitchen. He even gave me a discount which was really awesome as I'm on a budget right now. It was a bummer that when the range hood got installed the technician noticed that it was not functioning properly. I have a gas stove and now I don't feel comfortable using it until I have someone come in to assess whether or not it can be fixed, which may take up to a week just for them to give me a call.
August 22, 2023
Fridge Fabulousness
I needed a new fridge stat after mine died overnight and I was able to get the new one I needed delivered within 48 hours. Great customer service and delivery!
August 15, 2023
Good service
August 22, 2023
The first delivery is I was disappointed because the machine is broken not accepted. And they reschedule after 2 days and it well good thanks
It is good for the reschedule for the delivery because the item is broken that's why I didn't accept it and wasting my time to wait for them too long.
August 14, 2023
Jona the sales rep was just amazing!
Jona the sales rep was just amazing!
The delivery men were fast
August 21, 2023
Jay was quick to reply to my online…
Jay was quick to reply to my online request then ended up turning it into a sale. Happy with the machine so far
August 20, 2023
Good communication from start to…
Good communication from start to finish. Your delivery guys went beyond from what was expected from them, making sure our fridge was delivered and put in place without making any damages to our home.
August 13, 2023
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