Canadian Appliance Source - Toronto Reviews 

you expect customers to sign upon delivery that everything is there and not damaged, but you don't unpackage your items?? Think about it. I understand if a customer does not want them opened immediately due to construction, however, all other appliances places unpackage items and take away the garbage. Very poor customer service.

Excellent experience, from the friendly personal service from the sales person to the delivery, which kept me informed about the exact time of arrival. The price was competitive too. Highly recommend!

Not sure why it’s in French? I was happy with my experience from CAS, however I am not satisfied AT ALL with the delivery and set up of my washer and dryer!

So many thanks for professional service by Mr. Jay Falahati
Really appreciated

Great sales person. Patient & answered all our questions. Delivery folks were excellent. Rogers Lake & Kelvin Francis were careful with our decor, carpet etc.

We are very happy with our purchase and as well with the help from the salesman who advised us on what dishwasher would work for us really well. We would not hesitate to come and purchase again,

Why is this French? I find this very annoying. I live in Toronto, the email came in English, and all I get is a French survey. So, first piece of feedback is that this is very annoying. Secondly, your staff at the store were great (Jona). He got me exactly what I needed in 1 day and I am grateful. Thirdly, the delivery folks were not great. They got the job done but were messy, banged some walls, and left grease marks everywhere. I know you outsource this, but I would not let that company back in my house.

They had my washer and dryer in stock. Got delivered the next day. Two friendly delivery guys came and removed my old units and installed both washer and dryer and hook up. Good service and on time.

10 Star for prompt and good service Mr Ravi was very helpful he is an asset to your company:)

If this was white glove service, I would hat
to see what would have happened with yo
regular delivery!@!!!!!! My husband and I
are in our early 90's. This was not a good
experience.

Antonio happily answered all our questions and quickly found us a unit in stock. I had to reschedule the delivery multiple times and it was easy to do, so that was very convenient. The delivery guys only had to place the microwave drawer in the front hall, so I can't speak to how careful they would've been if they were delivering something big like a washer/dryer or fridge. All is good with the microwave so far.

I am writing to make you aware of the numerous problems I have experienced with my recent laundry purchase. I purchased the machine on Aug 25th at which point a delivery was scheduled for August 26th. I called on the morning of August 26th and to my frustration they told me there is no delivery in the system. They had to reschedule the delivery and that took an additional 3 days for me to finally receive the unit.

I finally received the unit 3 days later and they had installed the unit and left. Once I turned on the machine on there was a leak half way through the wash cycle. I spent an entire day cleaning up the dirty water off my kitchen floors. I called in and they sent the same installers back and they determined it wasn't an installation error and it was a defect in the unit itself.

They called on my behalf and told CAS to replace the unit. I then received an email stating they are sending a factory technician to come fix the unit and that would take another 5 to 7 business days. I have now been without a laundry machine for more than a month. Everytime I call customer care, I have gotten the worst resolutions possible. I have also submitted a refund request form and haven't heard back since.

This has by far been the worst experience I have encountered from any appliance company or any store for that matter. I will never be shopping at CAS ever again and will also be spreading the word about my experience along with google reviews. I do not have time to wait more days for a factory technician to come to fix the machine as it has now been a ridiculous amount of time since I purchased the unit to be without a working machine.

Please understand the inconvenience and my frustration regarding this matter and send a replacement unit as soon as possible as I am not waiting for a technician to fix the defective unit. I spent a lot of money buying what I thought was a working unit only to be deceived and sent a broken one. I have been cornered and feel trapped in this purchase as I have no options or resolutions as of this moment. Customer care is the worst customer service I have ever experienced.

When I tried to open the washing machine, I noticed that the whole front of it was broken

Good advice and same day delivery on time!

CAS sales (Ravi), customer service (Paul), and the delivery teams are all amazing. I continue to be a loyal customer after more than a decade. CAS delivered a Frigidaire fridge. It had some factory issues. I engaged CAS customer service. They exchanged the fridge for a Samsung (upgrade with small and very fair price difference for me). Great job CAS ! Keep up the great work.

Sales staff was knowledgeable but Delivery staff on the phone were horrible - impolite, confusing and rude. Kept saying you should contact your sales rep, and that they had no idea of what was told my sales staff.

Very pleased with my experience. Sales rep used his knowledge of important appliance features to help me choose the right machine at the right price for my for my family. And pickup was fast and easy.

Fair price, helpful sales staff and very quick delivery.