Rabia, our sales person was very through and attentive to our needs for a new refrigerator and stove, and did her best to get us the lowest price. As we did not have a working refrigerator, it was as... See more
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Our fridge was delivered earlier than expected! Which was a pleasant surprise! We did have a little trouble getting our sub zero fridge removed but all turned out well in the end!The service rep was v... See more
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Our sales lady was very clear and most helpful with my wife who was in charge of the purchase. I just handle the money. The delivery guys were prompt and concise. The price was competitive and the wif... See more
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I knew what model I wanted and they had it in stock unlike all the other dealers who were saying 3 to 5 months. I would rate 5 stars except they do not have a delivery service to my area. The company... See more
Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Victoria
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
2401D Millstream Rd., Unit 109, V9B3R5, Victoria, BC, Canada
- 2509992433
4.5
Excellent
679 reviews
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Great deals
They'll negotiate the best price in town if you ask for a discount. My fridge was available for pick-up a day early, saved me an extra trip into Victoria from Gulf Islands.
March 6, 2023
May use AI-assist with repliesRead more
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I had agreed to buy a GE Profile fridge…
I had agreed to buy a GE Profile fridge as shown to me on the showroom floor, but when I got home the salesman had entered the model number for a lower level non-Profile fridge. Never once did he outline the features nor lack of features in this fridge. Upon delivery I was surprised to see the fridge did not even have an ice maker in it, nor a light in the freezer! In the end I regret buying from this company and should have bought from a competitor who had the Profile fridge available. I am happy the Fridge was delivered 3 days later, as scheduled however. The delivery service was very good.
March 6, 2023
Reply from Canadian Appliance Source - Victoria
Dear Customer,
Thank you for taking the time to share your feedback.
I am sorry to learn about your experience.
If you are not satisfied with the appliance, may you please fill in our returns/exchange form?
https://www.canadianappliance.ca/return_request.php
Our returns department will review and advise accordingly.
My apologies again for the inconvenience caused.
Kind regards,
FI
CAS
Not delivered
Was to be delivered today. Two emails yesterday I confirmed delivery for today.
I am furious! The reason we bought it was that it would be delivered today.
March 3, 2023
Reply from Canadian Appliance Source - Victoria
Dear Customer,
Thank you for your review.
My sincere apologies for your experience.
This is certainly not the experience that we would like you to have.
Our goal is to always ensure our customers receive the best possible service.
As per the delivery team, they delivery guys were having difficulties to find your location and tried to call you but did not reach you unfortunately.
Kind regards,
H.A
CAS
I received fast knowledgeable courteous…
I received fast knowledgeable courteous service and delivery within 24hours
February 24, 2023
My salesman was excellent
My salesman was excellent, delivery date was as stated. I've bought all my appliances from CAS and compared to other major appliance retailers i sourced, there prices were not inflated for the same product.
February 15, 2023
Product verses follow-up
The salesman was very good and helpful. However, even though I set up the pick up of my dishwasher by my installer, when he went to get it so he could install it, my original salesman wasn't there, the other salesman was very uncooperative and adversarial and my installer had to phone me to intervene so I could get my appliance. I could hear some of the dialogue o on my phone and it was unacceptable. Likely won't shop there again.
February 22, 2023
Reply from Canadian Appliance Source - Victoria
Dear Vic,
Thank you for taking the time to share your feedback.
Please advise, you have send a third party to pick up the unit on a fully paid order. We are unable to accommodate if this request was not requested and approved due to safety purpose.
My apologies for the inconvenience.
Thank You,
W.L
CAS
Horrible delivery team
Horrible delivery team! Rude and arrogant. The sales team nor management don’t care either.
February 14, 2023
Reply from Canadian Appliance Source - Victoria
Dear Customer,
Thank you for your review.
My sincere apologies for your experience.
This is certainly not the experience that we would like you to have.
Our goal is to always ensure our customers receive the best possible service.
Please note that your feedback has been shared with the management team and will be addressed with all team members.
Kind regards,
H.A
CAS
Good price fast delivery
February 15, 2023
A good experience
The salesperson was very knowledgeable about the product that I was interested in. He was helpful and prompt. The sales experience was quick and easy.
February 14, 2023
Stock Available: No Delivery Service.
I knew what model I wanted and they had it in stock unlike all the other dealers who were saying 3 to 5 months. I would rate 5 stars except they do not have a delivery service to my area. The company they recommended did not get back to me so I was left to arrange an expensive courier who left it on my door step. Costco, Home Depot, Best Buy, Coast and Trail all have delivery and installation
services.
February 5, 2023
Great experience
Great experience, friendly staff. Took the time to explain and talk about the various options.
February 11, 2023
Served in french was realy appreciate
Served in french was realy appreciate. Quickly, and quick delivery!
February 3, 2023
Reluctant to process valid refund
The day after we bought the range I happened to see it for $1,100 cheaper at a competitor. I cancelled the order 3+ days before the scheduled delivery.
On scheduled delivery date I called to confirm that the cancellation had been processed.
I was assured the order was cancelled, that delivery would not occur and that I would not be charged for delivery
I was refunded for the stove but not the ~$100.00 shipping the next day
Store told me I needed to call customer service for shipping refund. Store confirmed they had posted a recommendation for refund on file
I called customer service as directed. The agent said only one senior agent could approve the refund and that that senior agent would call back
36 hours later , no call
I repeated the process with customer service and have again been promised a call back… waiting
January 27, 2023
Reply from Canadian Appliance Source - Victoria
Dear Ken,
Thank you for taking the time to share your feedback.
From the record, our customer care team has assisted you with refund of the delivery.
My apologies for the inconvenience.
Thank You,
W.L
CAS
Sid was an excellent Salesman
Sid was an excellent Salesman! Answered all our questions regarding our new stove! No pressure sales!
February 1, 2023
Excellent customer service
Excellent customer service, knowledgable,helpful and no pressure
December 7, 2022
Great experience!
Great displays, in clean bright store. No pressure from sales staff, but available for any questions. Staff was knowledgeable, and helpful. Order was in store within 2 days for pick up. Great experience
January 30, 2023
Great sales rep
January 31, 2023
Thank you
They placed the microwave in the vehicle after i explained that my wife had a broken leg.
February 2, 2023
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