Rabia, our sales person was very through and attentive to our needs for a new refrigerator and stove, and did her best to get us the lowest price. As we did not have a working refrigerator, it was as... See more
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Our fridge was delivered earlier than expected! Which was a pleasant surprise! We did have a little trouble getting our sub zero fridge removed but all turned out well in the end!The service rep was v... See more
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Our sales lady was very clear and most helpful with my wife who was in charge of the purchase. I just handle the money. The delivery guys were prompt and concise. The price was competitive and the wif... See more
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I knew what model I wanted and they had it in stock unlike all the other dealers who were saying 3 to 5 months. I would rate 5 stars except they do not have a delivery service to my area. The company... See more
Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Victoria
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
2401D Millstream Rd., Unit 109, V9B3R5, Victoria, BC, Canada
- 2509992433
4.5
Excellent
679 reviews
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The products we were looking for were…
The products we were looking for were not available at the store but we were able to view them on your website with the help of the salesperson who was helpful in explaining their sizes and features.
April 14, 2023
Willing to price match
They were willing to price match with Costco prices, including delivery, haul away and warranty. The only thing was the warranty was a little more for the 2nd year as it was premium warranty not basic. It also included the hoses for the washer where Costco does not. The delivery was able to be tracked and pretty precise with time frames. They were careful and hooked everything up except the dishwasher. I purchased an Electrolux set and you know you’re getting old when you’re in laundry heaven lol.
April 4, 2023
May use AI-assist with repliesRead more
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False promises / poor after support
Sales person knew we had a very tight space and made promises that front door or fridge door could be taken off by delivery people. Delivery people said this wasn’t the case. They do not do this and are frustrated that sales people always say this. Struggle to get in new fridge but did. Couldn’t get old fridge out without taking off doors and there just wasn’t time after finally getting the new one in (I had to take off front door). After begging, they said they’d book time for another day take off old fridge doors and remove it.
Fridge seal is warped and not sealing correctly (unusable). Many phone calls, emails and photos sent to CAS. They won’t replace appliance but will send in a product technician. Slow process getting a resolution. Luckily they weren’t able to take away old fridge as I am using it while waiting a couple weeks for product technician to come in. Disappointed it won’t be replaced (you pay for a good working new fridge and get a defective fridge fixed. At a minimum, warranty should be extended as I anticipate problems as a result).
April 11, 2023
Reply from Canadian Appliance Source - Victoria
Dear Customer,
Thank you for your review.
My sincere apologies for your experience.
This is certainly not the experience that we would like you to have.
Our goal is to always ensure our customers receive the best possible service.
Please note, CAS receives all of the products we sell directly from the manufacturer, in their original packaging.
CAS does not sell refurbished appliances.
As such, we have no way of knowing if an appliance is defective.
This is why our manufacturers will stand in and address as they hold the warranty.
Kind regards,
H.A
CAS
Terrible service when attempting to return item
Product not suitable for my needs. The return policy is counter to the 30 day return policy in Canada. Your return policy is wrong and needs to change. This problem may force me to go to the media. I will NEVER recommend your appliance store in Langford BC to anyone.
April 11, 2023
Reply from Canadian Appliance Source - Victoria
Dear Michael,
Thank you for taking the time to share your feedback.
From the records, you have filled out the return and exchange form for the return of the microwave. The request has been reviewed and follow-up email has been send out.
Would you please contact our Reviews Team at casreviews@caslp.ca to provide more information on how we could improve our service for future reference?
Thank You,
W.L
CAS
Very helpful answer all our questions
Very helpful answer all our questions
The delivery guys were awesome move the fridge in the house perfect
😎😎
April 2, 2023
There was confusion on how to label…
There was confusion on how to label fridge cartons were mislabelled
March 31, 2023
Solved my problem of finding a specific washer
Solved my problem of finding a specific sized washer for a specific closet and able to deliver it right away.
Competent and wise sales staff, able to coordinate the delivery and so on very efficiently, without a hitch. Kept us informed at every step.
April 6, 2023
They had the product I wanted and was…helpful with details.
They had the product I wanted and was able to transact over the phone which was important for me as I'm 90 yrs old and don't drive as much to visit stores. So, having it delivered within a couple of days, keeping in touch with me when it will arrive. Also, the delivery man was helpful in connecting it to my satisfaction. He was very polite and communicative.
April 8, 2023
It was arrived with damage from right side :(
The appliance arrived with a damaged on right side of the appliance :(
March 21, 2023
Reply from Canadian Appliance Source - Victoria
Dear Ibrahim,
Thank you for taking the time to share your feedback.
I am sorry to learn that your appliance was damaged upon delivery.
May you please fill in our Returns/ Exchange form so that the aftersales department can evaluate and advise accordingly?
The form is found on our website at: https://www.canadianappliance.ca/return_request.php
Please include clear pictures and a picture of the serial tag on the appliance.
My apologies again for the inconvenience caused.
Kind regards,
FI
CAS
Quick & professional service
Quick & professional service. Great delivery / reliable system.
March 19, 2023
I saw that an appliance that I was…
I saw that an appliance that I was looking for was on at a very good price in Victoria; a floor model. I live up island so I had one of my sisters and my father go look at it, It seemed to be what I was looking for. The only thing that was not perfect was that I could not pay for it over the phone with my credit card; my father had to pay for it; otherwise I may have given a five star rating
March 16, 2023
The salesman virtually promised it…
The salesman virtually promised it would be in the store waiting for us when we came over from salt spring to get it-did not happen which means a second trip at our expense to get it- not impressed
March 22, 2023
Reply from Canadian Appliance Source - Victoria
Dear Murray,
Thank you for sharing your concerns with us
We do applogize for the delay as the transfer truck was experiencing delay. A new picked up date has been scheduled for you.
Our apologies for the inconvenience.
Thank You,
W.L
CAS
Used Mouldy Stinks
The dishwasher has been used before and it smells mouldy and is missing pieces. So sad after all the money we spent over the last year.
October 25, 2022
Reply from Canadian Appliance Source - Victoria
Dear Jim.
Thank your for your review.
We regret to learn about the issues you are experiencing with the appliance.
According to our records, your dishwasher was delivered on December 22nd, 2022.
All problems must be reported within 48 hours of purchasing.
This appliance was delivered to us factory sealed from the manufacture.
Please note all dishwashers are tested for quality control at the time of production and there may be left over water in the appliance If there is a smell please run a cleaning cycle.
Our aftersales team will review your return in regards to the missing pieces and further assist you.
Thank you kindly
P.S
CAS
Quick response service
I completed most of my research prior to attending the store but really appreciated the fact that the salesman heard me when I told him what I was wanting to purchase. I have the Maytag dryer I wanted, at a reasonable price and quick response delivery within 5 days of purchase.
March 11, 2023
Flushing out the needs of the buyer.
We were a little put off by the lack of attention on informing us on detail comparison of the final two ranges, we were trying to decide on. With a little better description of the benefits of the newer range, I now know we would have chosen the newer model. There seems to be some distraction by the sales person i.e. close to closing time which would’ve benefited our ability to make a better decision.
March 18, 2023
at first delivery was scheduled for…
at first delivery was scheduled for around 6 to 6:30 pm
Later changed to 9 - 10 PM.
This is too late for delivering.
March 9, 2023
Reply from Canadian Appliance Source - Victoria
Dear Patrick,
Thank you for sharing your concerns with us.
We not have any record of this.We would very much appreciate your feedback on the above rating so that we can try to improve our service reference. Would you please contact our Reviews Team at casreviews@caslp.ca to provide more information on the delivery that has been completed.
Thank You,
W.L
CAS
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