Rabia, our sales person was very through and attentive to our needs for a new refrigerator and stove, and did her best to get us the lowest price. As we did not have a working refrigerator, it was as... See more
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Our fridge was delivered earlier than expected! Which was a pleasant surprise! We did have a little trouble getting our sub zero fridge removed but all turned out well in the end!The service rep was v... See more
Company replied
Our sales lady was very clear and most helpful with my wife who was in charge of the purchase. I just handle the money. The delivery guys were prompt and concise. The price was competitive and the wif... See more
I knew what model I wanted and they had it in stock unlike all the other dealers who were saying 3 to 5 months. I would rate 5 stars except they do not have a delivery service to my area. The company... See more
Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Victoria
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
2401D Millstream Rd., Unit 109, V9B3R5, Victoria, BC, Canada
- 2509992433
4.5
Excellent
679 reviews
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Seamless over the phone purchase
Seamless over the phone purchase. On time delivery. Very professional and helpful installers.
May 25, 2023
May use AI-assist with repliesRead more
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was quoted early june delivery
was quoted early june delivery. Since then was given a mid June delivery and then a late June delivery
May 23, 2023
Reply from Canadian Appliance Source - Victoria
Dear Henry,
Thank you for your feedback. My apologies that your order has been affected by manufacturing delays.
When we place an order with LG on these items they update our purchase orders with the quantity and estimated dates they are expecting to receive at their warehouse, in order to fulfill our outstanding orders.
My apologies if this was not communicated to you clearly when your order was created.
CAS
PS
Our washing machine was broken
Our washing machine was broken. I needed a new one soon. CAS has a great selection and extremely helpful staff. All of my concerns were answered and useful suggestions given in a matter of fact fashion. I was at ease throughout my search for a replacement machine. Delivery could have been a problem however I had hoped for two days wait and they made the arrangements. Great experience. Thank you.
May 31, 2023
Superb service!
Everything about my buying experience was great. The salesman was very courteous and professional. The price was the best on the market.
The delivery and set up of my appliances was fast and without any issues.
May 29, 2023
Everything went as you would want it to…
Everything went as you would want it to go, from purchase to delivery, it was smooth sailing.
May 25, 2023
They got here at 10:30 first everything…
They got here at 10:30 first everything was working fine then they had to fix something in the back and they left i went downstairs the dryer does not power on. lets just say i am really not happy about this at all
May 20, 2023
Reply from Canadian Appliance Source - Victoria
Hello Josee,
Thank you for your feedback.
We apologize for the issue you are experiencing with the unit.
Our records show that a service call has been initiated for you for Saturday, May 27th to inspect the installation issue.
If you have any other questions or concerns you can always reach out to us.
Thank you kindly,
VG
CAS
The installation crew arrived without…the parts to install the laundry tower TWICE!
The installation crew arrived without the hoses and vents to install the laundry tower. I called customer care to advise. They gave me a delivery day the following day to complete install. I then received an email from my sales associate to book a new time for install. I went to the store to explain that I had already received an install date. They told me that it wasn't noted I'm their system so that there was definitely not going to be a service agent coming on said date and time and that they would schedule me on the following day. I arrived home to a notice on my door that I missed the install that was scheduled by the customer care team. When the installer came Friday ( which was booked because I was told that there were NO notes on the system confirming the thisday install) they were AGAIN missing parts. They had the hoses and the vent but not the clamps to secure the vent. I then had to provide for them the parts, which thankfully I had in my garage, to complete the install so that it wasn't delayed further. This has been beyond the worst customer care experience that I have ever heard of!
I did the first wash, and the dryer doesn't work. This is day 4 now with no functioning laundry unit.
May 10, 2023
Reply from Canadian Appliance Source - Victoria
Hello Danielle,
Thank you for taking the time to share your feedback with us.
We are sorry to learn that your installation experience has not been successful with CAS.
This is certainly not a sales experience we would like any of our customers to have.
Our records show that your LG washtower was eventually installed on May 19th of 2023.
Once again we apologize for the inconvenience caused to you thus far.
Thank you kindly,
CAS
T.B
A fantastic appliance shopping experience!
The salesperson was friendly and helpful, and our new range was delivered quickly and professionally. Thank you Farman and team! We would happily recommend Canadian Appliance Source to anyone looking to purchase a new appliance.
April 29, 2023
Helpful salesperson
Helpful salesperson, good price on item and it was in stock and available for delivery.
May 2, 2023
Excellent sales service
Excellent sales service, communication throughout the sales and delivery process and tracking ability of the product delivery service. Good, prompt follow through with issues post sales and resolution thereof.
April 28, 2023
Sales process was great, installation not.
Sales process was great. Installation ( which is outsourced to the Carr Group) was not. This is why we can only give 2 stars. We purchased a stacking washer and dryer for our rental unit. The installers would not use the proper metal vent pipe for the dryer we already had from the original set, nor would they use the proper aluminum tape. They installed it using a crappy flexible vent hose and red tuck tape. I kid you not. On first use of the dryer the tuck tape came loose of course. We ended up fixing it ourselves using our original metal vent pipe since we know how to do it correctly. Our mistake was assuming that the installers would know how to install appliances like this correctly. The two people we had obviously did not, nor were they open to fixing it. Not a good look for the Carr Group, and by extension Canadian Appliance Source. Will not purchase from them again.
April 26, 2023
Reply from Canadian Appliance Source - Victoria
Hello Duncan,
Thank you for taking the time to share your feedback.
We regret to learn that your experience has been less than adequate.
Please be advised that our delivery team will not use existing vent pipes due to liability reasons.
They will provide customers customers with a standard vent hose, which is used for all installations.
We apologize if this was not properly explained to you by the delivery team.
Thank you kindly,
SJ
CAS
French service for french costumers
I called in the evening and received a good service. I'm a french speaking person and the saler wasn't speaking french. I think as our conversation was on the chat it worked for a while until we got to a point where we needed to talk directly over the phone. Fortunatly I can also speak english and we got to finalize the sale. But I think there should be a notice of when it's the best time schedule to be able to discuss with an agent that speak french...just in case the other french customer just don't speak or unserstand english.
But I was serve very politly and got a good deal on the appliances I wanted.
April 13, 2023
The extended warranty I paid was a…
The extended warranty I paid was a higher price than what is on your website
April 18, 2023
Very patient informative sales rep.
April 20, 2023
good
HI, the ordering went well. The shipper at pick up was very helpful and great to deal with.
April 16, 2023
Great experience
Price was very good. Product delivered promptly: ordered Monday evening-delivered Thursday morning. Delivery drivers careful, efficient and cheerful.
April 10, 2023
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