Rabia was amazing throughout the entire process - super quick communication. And she knows her products! The delivery service was outstanding - our delivery was tricky to say the least and they navig... See more
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Large inventory and helpful people willing to spend time explaining the differences in the various products. I bought a top loading GE washer and could not be happier with it. Delivery from Vancouver... See more
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Farman Khan was terrific - when our appliance store went out of business and left us high an dry on a full set of appliances for our kitchen reno, we called CAS and Farman responded immediately and ev... See more
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Rabia's knowledge of available products and alignment with our needs was spot on and the delivery team impressed: efficient and professional. This is a great first experience with Canadian Appliance S... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Victoria
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details, from complimentary water and coffee, to helpful customer information stations to make the shopping experience as pleasant as possible.
A word to describe Canadian Appliance Source would be UNIQUE. Our ability to stand apart lies with our two million online impressions we receive each day, our fully customized internal software that not only ensures customer satisfaction during each stage of their experience with us, but also a dream to work with for our employees. As you can see, our vision of customization goes far beyond just our sales experience with each customer. It trickles into the very meticulously created displays for each store to ensure that all products are displayed and presented to a higher quality than expected.
Working at Canadian Appliance Source offers staff the opportunity to improve each and every day. We believe in our values of respect, improvement, responsibility, and commitment to customer satisfaction and ensure that employees are given the tools and resources to live these values each day, at every store, at every level in the company.
Contact info
2401D Millstream Rd., Unit 109, V9B3R5, Victoria, BC, Canada
- 2509992433
4.4
Excellent
664 reviews
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Rabia was amazing throughout the entire…
Rabia was amazing throughout the entire process - super quick communication. And she knows her products! The delivery service was outstanding - our delivery was tricky to say the least and they navigated as pros.
July 24, 2026
Reply from Canadian Appliance Source - Victoria
Hello
It brings us immense joy to hear how well our team communicated with you and navigated a challenging delivery with true expertise!
We look forward to welcoming you back to our store anytime.
Warm wishes,
CAS
Easy to order and fast turnaround for…
Easy to order and fast turnaround for delivery and set up.
July 10, 2026
Reply from Canadian Appliance Source - Victoria
Hi Stephanie,
We're so pleased to hear that your ordering process was simple and that you experienced a quick delivery and setup! Thank you for your positive feedback.
CAS
I bought an LG washing machine from…
I bought an LG washing machine from this company. The delivery and setup went well. No problems. Three months later, the machine is leaking water all over my basement. I would suggest this company cease dealing with ANY LG product, as they are terrible and have the worst customer service I have ever seen.
April 7, 2026
Reply from Canadian Appliance Source - Victoria
We are truly sorry to hear about the leaking issue with your washing machine so soon after purchase. We understand your frustration and appreciate you bringing this to our attention. Please reach out to aftersales@caslp.ca for more assistance.
Sincerely,
CAS
The order and delivery process was mixed
The order and delivery process was smooth, but I'm concerned about deceptive advertising. The website has a banner on the specific refrigerator I ordered that says "Free Delivery and Setup*". However, I was charged not only for the delivery, but also for "packaging disposal". When I go back to the site to investigate that asterisked footnote, it does say at the very bottom "Same/Next day delivery available to select areas only." Apparently Vancouver Island is not a select area, even though the Langford store is only about 20KM from my house in Victoria. It turns out they also charge for delivery in Langford.
July 11, 2026
Large inventory and helpful people…
Large inventory and helpful people willing to spend time explaining the differences in the various products. I bought a top loading GE washer and could not be happier with it. Delivery from Vancouver within two days. Highly recommend:)
July 3, 2026
Reply from Canadian Appliance Source - Victoria
Hi Linda,
Thank you for your wonderful review and for choosing CAS! We're thrilled to hear our team helped you find the right appliance and provided a smooth delivery experience. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends. Enjoy your new washer!
CAS
Rabia's knowledge of available products…
Rabia's knowledge of available products and alignment with our needs was spot on and the delivery team impressed: efficient and professional. This is a great first experience with Canadian Appliance Source after our previous source for our properties closed. We will be back. Thank you!
July 8, 2026
Reply from Canadian Appliance Source - Victoria
Hello
We are proud to have earned your trust for your properties and are glad our team hit the mark.
We look forward to partnering with you on many more projects ahead!
With thanks,
CAS
Thankful to have replaced my 11 year old frost free fridge that was needing to be defrosted!
Good customer service and communication. Good delivery. Good product (LG refrigerator). Only snag was they didn’t warn me they don’t connect the water if I have copper pipes. I do. Fortunately a neighbor came to my rescue.
July 4, 2026
Reply from Canadian Appliance Source - Victoria
Hello Carla,
We are thrilled to hear that you are completely enjoying your new units and had a great experience with our team.
We look forward to seeing you at the store for any future needs!
Warmly,
CAS
customer servicewow
customer service
delivery time and EXCELLENT service on the part of the two young men . they were very efficient, polite,and courtious.
June 24, 2026
Reply from Canadian Appliance Source - Victoria
Hello Marilyn
We are so glad to hear that our delivery pair provided such a prompt, respectful, and highly efficient experience at your home.
We look forward to welcoming you back whenever you need us next!
Best regards,
CAS
The salesman was informative
The salesman was informative, not pushy, and help us confirm our decision on a washer/dryer suitable for two seniors.
He arranged for prompt, 2 day delivery and that delivery also went very well with courteous staff and a quick in and out.
July 1, 2026
Reply from Canadian Appliance Source - Victoria
Hello Mary,
We are so glad that our representative could help guide you to the perfect configuration for your home and ensure a quick, courteous delivery setup.
We look forward to seeing you at the store again soon!
Warm regards,
CAS
Great service and prices
June 23, 2026
Reply from Canadian Appliance Source - Victoria
Hello Stephen,
We are pleased that our team could deliver top-tier care and competitive value for your needs.
We look forward to welcoming you back to our Victoria location down the road!
Sincerely,
CAS
Terrible communication and dishwasher installation
I requested a Friday appointment as it is my day off. They couldn't confirm because this is a company in Ontario booking installations in Victoria, BC. I got an email saying my appointment was on Thursday 7am-12pm. I called and asked if I could request the earlier appointments. They said they would request this. No one called me back. No one showed up on Thursday. They said it had been re-booked for Friday. I had taken the morning off. Terrible communication. I called the sales person and asked for a manager to call me about refunding the installation fee and finding a different company to do the installation. No one has called me back.
June 21, 2026
Reply from Canadian Appliance Source - Victoria
Dear Adelle,
Thank you for sharing your feedback with us.
It appears that your concerns are disrected towards the installation of your Bosch dishwasher which pertain to the third-party installation company.
We are sorry to hear about the trouble you experienced.
If you still require assistance, please feel free to reach out to our After Sales team.
Sincerely,
CAS
I was hit with a delivery charge when…
I was hit with a delivery charge when my contract said I was to get free delivery.
Also, I took out extended warranty and still don't have the paperwork to prove it.
June 21, 2026
Great delivery team
June 11, 2026
Reply from Canadian Appliance Source - Victoria
Hi Kathleen,
Thank you for your review! We're glad to hear you had a great experience with our delivery team. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.
CAS
purchased Frigidaire fridge from Cdn…
purchased Frigidaire fridge from Cdn Appliance Source, and your sales agent, Benjamin was great.
June 15, 2026
Reply from Canadian Appliance Source - Victoria
Hi Gwenda,
Thank you for choosing CAS and for your kind feedback! We're glad to hear Benjamin provided great service during your Frigidaire fridge purchase. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for your future appliance needs, and feel free to recommend us to your family and friends!
CAS
A Very Good Experience
Ben at the Victoria store was very helpful taking the time to answer all of our questions. Delivery was great in a tricky situation. I can't speak more highly about the service we received from Ben and the delivery guys. It was a very good experience.
June 9, 2026
Reply from Canadian Appliance Source - Victoria
Hi,
Thank you for choosing CAS and for your kind feedback! We're glad to hear Ben took the time to answer all your questions and that our delivery team handled a tricky situation so well. We truly appreciate your business and are happy your experience was such a positive one. We look forward to serving you again, and please feel free to recommend CAS to your family and friends!
CAS
The Canadian Appliance Store had the…
The Canadian Appliance Store had the dual stove we wanted. The salesman was friendly and helpful in confirming our choice!
Delivery was on schedule!
June 8, 2026
Reply from Canadian Appliance Source - Victoria
Hi Don,
Thank you for choosing CAS and for your kind review! We're glad we had the dual-fuel stove you were looking for and that our sales team was able to help confirm your choice. It's also great to hear your delivery arrived right on schedule. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for your future appliance needs, and feel free to recommend us to your family and friends!
CAS
Delivery date trouble
Our in-store experience was very positive. Getting a delivery date was painful. The actual delivery went very well.
June 12, 2026
Great service
Great service, friendly salesperson and everything happened as promised which is a rarity today.
June 10, 2026
Reply from Canadian Appliance Source - Victoria
Hi Todd,
Thank you for your kind feedback! We're glad to hear everything went as promised and that our team provided friendly and reliable service. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance needs and feel free to recommend us to your family and friends!
CAS
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