Our fridge was delivered earlier than expected! Which was a pleasant surprise! We did have a little trouble getting our sub zero fridge removed but all turned out well in the end!The service rep was v... See more
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The salesperson was knowledgeable and helpful. He was able to find a suitable appliance and have it delivered to us within a few days. By comparison, a nearby competitor told us that it would take at... See more
Company replied
I knew what model I wanted and they had it in stock unlike all the other dealers who were saying 3 to 5 months. I would rate 5 stars except they do not have a delivery service to my area. The company... See more
Farman Khan was terrific - when our appliance store went out of business and left us high an dry on a full set of appliances for our kitchen reno, we called CAS and Farman responded immediately and ev... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Victoria
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
2401D Millstream Rd., Unit 109, V9B3R5, Victoria, BC, Canada
- 2509992433
4.5
Excellent
676 reviews
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Dishonest sale
When we walked in, we were kindly helped by the salesman named Farman. We told him what we were looking for and he directed us to an undercounter fridge that met our requirements. They had an "open" box model available at a $200 discount. After verifying with Farman that we would have 48 hours to take it home and make sure it worked (or we could return it and pay the difference for a boxed one), we purchased the unit . We waited the suggested 24 hours to plug the unit in after moving it, but it turned out, that the unit does not work at all. It would not even start. I called Farman immediately and then reached out by email, only to be told that despite what he said at the time of purchase, the store policy is such that they will not return the "open box" and we would have to go through warranty to get our brand new unit repaired. (But, as per his email, I was free to tell the returns department that it was his "miscommunication" and see if they would help me which he knew they wouldn't)...
It is now the night of April 11 and we are weeks away from getting our brand new unit, purchased on April 1, repaired and working. The unit has a refrigerant leak that requires repair and the unit then needs be charged, by yet another tech. Hopefully, that is the only issue and it starts working at that point. Regardless, the event that we actually needed it for, has since passed.
We are so frustrated and disappointed as Farman is quite aware that he gave us misinformation or we would never have purchased their floor model.
April 1, 2026
Unprompted review
Reply from Canadian Appliance Source - Victoria
Dear Judi Coughlin,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience.
We understand how frustrating and disappointing this must have been, especially given the information provided at the time of purchase and the urgency of your need. This is not the level of clarity or service we aim to provide, and we sincerely apologize for any miscommunication.
Please note that open box units are considered final sale; however, if a functional issue is present, it is addressed under the manufacturer’s warranty. We recommend reaching out to aftersales@caslp.ca with your order details so our team can assist in coordinating with the manufacturer to help move the repair process forward.
We truly regret your experience and appreciate your feedback.
Sincerely,
CAS
Excellent customer service
Excellent customer service especially from Pavneet Kaur from the Millstream store. From placing an order to delivery, it was an easy experience. They followed up after delivery and emailed the warranty information. I would highly recommend.
March 18, 2026
Reply from Canadian Appliance Source - Victoria
Hello Linda,
It is fantastic that Pavneet Kaur and the rest of team made your purchase and delivery experience so seamless and thorough. We will be sure to share your kind words with her, and we look forward to seeing you again in the future.
Cheers,
CAS
Washer and dryer purchase
Our purchase process was made easy with the polite, courteous and knowledgeable presentation by store staff. The delivery and installation process was very efficient.
April 5, 2026
Reply from Canadian Appliance Source - Victoria
Hi David,
Thank you for your kind feedback! We're so pleased to hear that our store team made your purchase process smooth with their polite and knowledgeable service, and that the delivery and installation were handled efficiently.
We truly appreciate your support and thank you for choosing CAS. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with your family and friends as well!
CAS
A reasonable purchase process, but inconsistent follow through.
The store was large and well-stocked. There were two sales people to help with our selection. The sales experience was not unpleasant and included the purchase of an extended warranty and the use of credit. It was only afterwards that we realized that we did not have a very exact idea of what our extended warranty included, there being no policy number or booklet; plus we did not fully appreciate that what the salesperson had explained to us in terms of monthly payments was not actually how the credit company described the repayments. The delivery and installation phases were each preceded by several emails from CAS. The delivery was made on schedule; but our salesperson had expected that our unit would be unpacked - which it was not. The installation went according to plan, on another day, except that the packing materials that our salesperson had expected to be removed were left for us to dispose of. Several emails to the salesperson about the issues we experienced went unanswered, which is really disappointing.
March 15, 2026
Good First Time Purchase From CAS
Farman was very professional and a pleasure
to do business with.
March 18, 2026
Reply from Canadian Appliance Source - Victoria
Hi Steve,
Thank you for your kind words! We’re thrilled to hear that Farman made your experience professional and enjoyable—he’ll be happy to know you appreciated his service.
We truly value your business and thank you for choosing CAS. We look forward to assisting you again in the future, and we’d be grateful if you shared your experience with family and friends!
CAS
Canadian Appliance Source is worth a look
We were looking for a new fridge for our vacation home. Rabia showed us various models and we settled on a display model that was discounted within our price range. Rabia was both personable and helpful. The whole process from purchase through delivery was seamless.
March 19, 2026
Reply from Canadian Appliance Source - Victoria
Hi Greg,
Thank you for sharing your experience! We’re so glad Rabia could help you find the perfect fridge for your vacation home, and that the discounted display model worked out so well. It’s wonderful to hear that the entire process—from purchase to delivery—was seamless.
We truly appreciate your business and thank you for choosing CAS. We look forward to serving you again, and we’d love for you to recommend us to your family and friends!
CAS
Got a dishwasher 2 weeks ago
Got a dishwasher 2 weeks ago, since installation it’s been giving me nothing but drainage issues and error codes, not possible to just return it, have to go through the warranty process with the manufacturer, not ok.
March 5, 2026
Reply from Canadian Appliance Source - Victoria
Dear Bryan Mast,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and the issues you’ve encountered with your dishwasher.
As the retailer, we do not manufacture the products, and functional concerns are handled under the manufacturer’s warranty, which requires service through their authorized technicians.
We sincerely apologize for the inconvenience and appreciate your patience while the manufacturer works toward a resolution. Please reach out to aftersales@caslp.ca if you would like us to assist with this process.
Sincerely,
CAS
the sales person Rabia was great
March 17, 2026
Reply from Canadian Appliance Source - Victoria
Hi David,
Thank you for your feedback! We’re delighted to hear that Rabia provided excellent service—she’ll be thrilled to know you had a great experience.
We truly appreciate your business and thank you for choosing CAS. We look forward to assisting you again, and we’d love for you to share your experience with family and friends!
CAS
Great service
Great service, great pricing, clear communication. When Wenham a problem with our second washer, they replaced the item.
March 15, 2026
Reply from Canadian Appliance Source - Victoria
Hi Josefin,
Thank you very much for your kind review and for choosing CAS—we truly appreciate your business! We're delighted to hear that you were happy with our service, pricing, and communication.
We’re also glad we could quickly resolve the issue with your second washer and make things right for you—that’s always our goal.
We look forward to serving you again in the future. Please feel free to share your experience with family and friends—we’d love the opportunity to assist them as well.
Thanks again for your support!
CAS
Very good Service
Sales Representative Farman Khan was excellent in managing the sale of the appliance to us and the two personable young men who delivered, installed and cleaned up the site were efficient and effective and careful in the process. All well done.
March 14, 2026
Reply from Canadian Appliance Source - Victoria
Hi Wayne,
Thank you so much for your wonderful review and for choosing CAS—we truly appreciate your business! We're thrilled to hear that Farman Khan provided excellent service and that our delivery team was efficient, careful, and thorough throughout the installation process.
It’s great to know that your entire experience—from sale to delivery—went smoothly.
We look forward to serving you again in the future. Please feel free to share your experience with family and friends—we’d love the opportunity to assist them as well.
Thanks again for your support!
CAS
The sales team were fantastic in…
The sales team were fantastic in helping us choose which fridge would work for us and why.
March 14, 2026
Reply from Canadian Appliance Source - Victoria
Hi Tina,
We're happy to hear that our sales team provided you with such helpful guidance in selecting the perfect refrigerator for your needs. Thank you for your feedback!
CAS
Sales person was professional and…
Sales person was professional and knowledgeable and was able to offer some good advice. Delivery was certainly smooth and fridge was set-up quickly.
March 12, 2026
Reply from Canadian Appliance Source - Victoria
Hi Garry,
Thank you for your feedback! We’re glad to hear that our salesperson provided professional and knowledgeable guidance, and that your delivery and fridge setup went smoothly and quickly.
We truly appreciate your business with CAS and look forward to serving you again in the future. Please feel free to share your experience with family and friends!
CAS
Staff was friendly.
March 15, 2026
A good selection
A good selection so it was a quick in-and-out - competitive pricing, delivery as promised.
March 6, 2026
Reply from Canadian Appliance Source - Victoria
Hi Dana,
Thank you for your feedback! We’re glad to hear that our good selection made your visit quick and easy, with competitive pricing and delivery as promised.
We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to recommend us to your family and friends—we’d be happy to help them as well!
CAS
The deliveries guys plus
The deliveries guys did a great job and moved everything in place ready for me to install. They were very nice and respectful.
Also want to say Farman was exceptional in his knowledge and understanding of what I needed and wanted.
March 14, 2026
Reply from Canadian Appliance Source - Victoria
Hi Richard,
Thank you so much for your wonderful feedback! We’re thrilled to hear that our delivery team did a great job, being both helpful and respectful, and that Farman provided exceptional knowledge and guidance to meet your needs.
We truly appreciate your business with CAS and look forward to serving you again in the future. Please feel free to share your experience with family and friends—we’d be happy to help them as well!
CAS
Delivery needs more Customer Satisfaction training
Sales expereince was fine and delivery service arrived when said, removed old appliance and installed new one in quick order. Major failure was 5 extra minutes at the end to align install properly and finish testing the cycle to show it worked. When we started the first cycle we got an error code indicating no water. It was a kinked hose. 5 extra minutes at end would have ensure our satisfaction
March 13, 2026
Farman was very helpful and great…
Farman was very helpful and great service. We purchased a washer, installation went smoothly. Thank you CAS.
March 7, 2026
Reply from Canadian Appliance Source - Victoria
Hi Erica,
Thank you for your comment! We’re glad to hear that Mr. Shepperd provided you with service during your visit.
We sincerely appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
Robia was excellent
Robia was excellent, she took time to explain differences between appliances. I appreciated her honesty and her knowledge
March 8, 2026
Reply from Canadian Appliance Source - Victoria
Hi Susan,
Thank you for your wonderful review! We’re thrilled to hear that Robia took the time to explain the differences between appliances and that you appreciated her honesty and knowledge.
We sincerely appreciate your business with CAS and look forward to serving you again in the future. Please feel free to share your positive experience with family and friends!
CAS
Delivery issues that were made right.
We did have a delivery issue with the 3rd party delivery people, but I have to say that the people at Canadian Appliance Source got back to us and resolved everything. It's nice when a company steps up, does the right thing and works with you. We will keep them on our radar for future purchases.
March 6, 2026
Late, rushed, did not level
They were late, arriving a half hour after the delivery window. On the plus side at least they phoned 45 minutes prior to let me know. When they got here they were very rushed. I told the guy twice the ground was not level and previous installers
had to fiddle with the feet to get it level. Once in place I pointed out the stove rocked. He got a tool and raised the front foot then dashed off. It no longer rocked so I signed though something seemed off. Well, of course it’s off. Not level at all, way off, both side to side and front to back. Oil in the pan accumulates on one side. Now i have to drag my son over to pull it out, grab a level and do it properly.
February 27, 2026
Reply from Canadian Appliance Source - Victoria
Dear Beanna Lynne,
Thank you for providing your feedback regarding your recent experience.
Our records indicate that your GE stove was delivered on March 6th.
We would like to apologize for the delivery experience not meeting your expectations.
Please be assured that your comments have been shared with our management team for internal review and improvement.
If you require further assistance, please contact us at Aftersales@caslp.ca.
Sincerely,
CAS
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